Manager - Leave Administration & ADA Compliance

Family Dollar Operations LLC; Chesapeake (VA); On-site; USD 106,000 - 119,000; Full time

Job summary

Family Dollar Chesapeake Store Support Center is seeking a Manager, Leave Administration & ADA Compliance to oversee leave and disability accommodation programs, ensuring federal, state, and local compliance while delivering a positive employee experience.

The role partners with Legal, Benefits, Payroll, HR, and external vendors to manage complex cases, develop policies, and drive process improvements. Strong leadership and data-reporting skills are essential.

Qualifications

• Bachelor's degree in HR, Business Administration, or related field or equivalent experience.
• 5+ years of progressive leave administration, disability management, or related HR compliance experience.
• Deep knowledge of FMLA, ADA, PWFA, USERRA, and state leave laws.

Responsibilities

• Own and lead the organization's leave management program (FMLA, ADA, state leaves, military, personal, parental).
• Act as SME for leave administration and disability accommodations; guide HR, leadership, and employees.
• Manage interactive process for ADA accommodations; ensure timely, compliant outcomes.
• Evaluate complex leave cases and overlapping leave requirements; resolve issues.
• Develop and maintain policies, procedures, and best practices for leave and accommodation.
• Monitor regulatory changes and propose policy updates as needed.
• Partner with Legal, Benefits, Payroll, outside consultants, and third-party admins for effective case management.
• Analyze leave trends, identify risks, and recommend process improvements.
• Develop dashboards and reporting to monitor program effectiveness and compliance.

Skills

Regulatory compliance

ADA accommodation expertise

Leave program administration

Employee relations

Leadership & team development

Data analysis & reporting

Change management

Cross-functional collaboration

Policy development

Vendor management

Education

Bachelor's degree in HR, Business Administration, or related field

Job description

Candidates must be authorized to work in the United States without the need for current or future visa sponsorship. This position is for full-time, onsite employment at the Family Dollar Chesapeake Store Support Center.

General Summary

The Manager, Leave Administration & ADA Compliance is responsible for the strategic oversight, administration, and continuous improvement of the organization's leave of absence and disability accommodation programs. This role serves as the subject matter expert and owner of all leave-related processes, ensuring compliance with federal, state, and local regulations while delivering a positive employee experience. The Manager leads the organization's leave and accommodation strategy, manages complex cases, and partners closely with outside Leave and Disability vendors, Human Resources, Legal, Benefits Team, Accommodations Team, Payroll, and business leaders to ensure consistent and compliant practices.

Principal Duties & Responsibilities

• Own and lead the organization's leave management program, including FMLA, ADA, state leave laws, military leave, personal leave, parental leave, and other employer-sponsored leave programs.
• Serve as the primary subject matter expert for leave administration and disability accommodations, providing guidance to HR, leadership, and employees.
• Manage and oversee the interactive process for ADA accommodations, ensuring timely, consistent, and legally compliant outcomes.
• Evaluate and resolve complex leave and accommodation cases, including situations involving overlapping leave and disability requirements.
• Develop, implement, and maintain leave and accommodation policies, procedures, and best practices.
• Monitor legislative and regulatory changes affecting leave and accommodation programs and recommend policy updates as needed.
• Partner with Legal, Employee Relations, Benefits Team, Payroll, outside Benefits Consultants, and third-party administrators to ensure effective case management and compliance.
• Analyze leave trends, identify operational risks, and recommend process improvements to enhance efficiency and employee experience.
• Develop metrics, dashboards, and reporting to monitor program effectiveness, compliance, and operational performance.
• Conduct audits of leave and accommodation processes to ensure regulatory compliance and data accuracy.
• Provide or facilitate training and education to HR partners, managers, and employees regarding leave and accommodation requirements and responsibilities.
• Manage vendor relationships and performance for any third-party leave or disability administrators.
• Lead, coach, and develop team members responsible for leave administration and accommodation support, as applicable.

Position Requirements

• Regulatory Compliance & Risk Management
• ADA Accommodation Expertise
• Leave Program Strategy & Administration
• Employee Relations
• Leadership & Team Development
• Process Improvement
• Data Analysis & Reporting
• Cross-Functional Collaboration
• Change Management
• Customer Service Excellence
• Compliance with federal, state, and local leave and accommodation requirements.
• Timely and accurate administration of leave and accommodation cases.
• Positive employee and manager experience scores.
• Reduction in compliance risks and audit findings.
• Effective management of leave trends, costs, and operational efficiencies.
• Strong partnership and trust with business leaders and HR stakeholders.

Minimum Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
• 5+ years of progressive experience in leave administration, disability management, employee relations, HR compliance, or a related field.
• Deep knowledge of FMLA, ADA, PWFA, USERRA, state leave laws, and other applicable employment regulations.
• Experience managing complex accommodation and leave cases.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, consultation, and stakeholder management skills.
• Ability to interpret regulations and apply them to practical business situations.

Preferred

• Prior people leadership or program ownership experience.
• Professional certification such as SHRM-CP, SHRM-SCP, PHR, SPHR, CLMS, or equivalent.
• Experience working with leave management systems and third-party administrators.

Projected Salary Range

Projected Salary Range: $106,000-119,250

Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Full time 510 Volvo Parkway,Chesapeake,Virginia 23320

Total Rewards Family Dollar Here, you'll have the opportunity to connect with people every day creating memorable experiences for our customers while also building a career that can take you anywhere. Join our team and see where your journey can take you. We're invested in your health and wellness. that's why we invest in perks, programs, and resources that help you at every stage of your life and career.