Manager, Learning & Operations Excellence

Hopscotch Healthcare, Inc.; North Carolina; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid holidays + PTO

Medical, dental, and vision insurance

Disability insurance (short/long-term)

Life insurance

401k with company match

Health Savings Account contributions

Job summary

Hopscotch Primary Care in Western North Carolina seeks a Manager, Operations Excellence (Learning and Development) to design and scale its learning ecosystem, develop engaging training programs, oversee the LMS, and create standardized resources that elevate patient care.

You will partner across the organization to align education with operational priorities, build onboarding for new clinics, support change initiatives, and occasionally travel to regional sites for training delivery and clinic

Qualifications

• Bachelor's degree or higher in a related field.
• 5+ years in learning and development or healthcare operations.
• Experience building training programs and managing an LMS.
• Strong instructional design, facilitation, project management and communication skills.

Responsibilities

• Design and execute Hopscotch's learning strategy to support growth.
• Create onboarding and training programs for clinical, operational, and central teams (ILT, virtual, self-paced).
• Develop training materials, job aids, videos and eLearning content with SMEs.
• Administer and optimize the Learning Management System.
• Build a centralized, standards-based training library and ensure content remains current.

Skills

Instructional design

Project management

Communication

Cross-functional collaboration

Education

Bachelor's degree in Healthcare Administration, Business Administration, Education, Instructional Design, Organizational Development

Tools

Articulate

Rise

Camtasia

Canva

Job description

Hopscotch Primary Care in Western North Carolina seeks a Manager, Operations Excellence (Learning and Development) to design and scale its learning ecosystem, develop engaging training programs, oversee the LMS, and create standardized resources that elevate patient care.

You will partner across the organization to align education with operational priorities, build onboarding for new clinics, support change initiatives, and occasionally travel to regional sites for training delivery and clinic