Healthcare Operations Excellence & Learning Manager

Hopscotch-Primary-Care; Asheville (NC); On-site; USD 85,000 - 115,000; Full time

Job summary

Hopscotch Primary Care in Asheville, NC is seeking a Manager, Operations Excellence to design and scale learning and development initiatives that empower our care teams to deliver exceptional patient care.

You will build Hopscotch's learning ecosystem, oversee the Learning Management System, and create onboarding programs for new clinics while partnering with subject matter experts to ensure high-quality training material and measurable impact across regions.

Qualifications

• Bachelor's degree in a related field such as Healthcare Administration, Business Administration, Education, Instructional Design, or Organizational Development.
• 5+ years of experience in learning and development, healthcare operations, instructional design, or organizational development.
• Experience developing training programs and managing a Learning Management System.
• Strong instructional design, facilitation, project management, and communication skills.
• Ability to build strong cross-functional partnerships and manage multiple priorities in a fast-paced environment.

Responsibilities

• Develop and execute Hopscotch's learning strategy to support organizational priorities and future growth.
• Design onboarding and training programs for clinical, operational, and central teams using instructor-led, virtual, and self-paced learning.
• Partner with subject matter experts to create and maintain high-quality training materials, job aids, videos, and eLearning content.
• Apply adult learning principles and instructional design best practices to improve learner engagement and knowledge retention.
• Serve as the primary administrator for Hopscotch's Learning Management System.
• Build and maintain a centralized learning library to ensure training resources remain current, accessible, and standardized.
• Standardize training across the organization, partnering with subject matter experts to ensure content quality.
• Measure training effectiveness through reporting, learner feedback, and performance metrics, and improve programs based on results.
• Partner across departments to align training with operational workflows and priorities.
• Design scalable onboarding and training programs for new clinics, acquisitions, and market expansion.
• Facilitate virtual and in-person training sessions across Western North Carolina and future markets.

Skills

Instructional design

Facilitation

Project management

Communication

Education

Bachelor's degree in Healthcare Administration

Bachelor's degree in Business Administration

Bachelor's degree in Education

Bachelor's degree in Instructional Design

Bachelor's degree in Organizational Development

Tools

Articulate

Rise

Camtasia

Canva

Job description

Hopscotch Primary Care in Asheville, NC is seeking a Manager, Operations Excellence to design and scale learning and development initiatives that empower our care teams to deliver exceptional patient care.

You will build Hopscotch's learning ecosystem, oversee the Learning Management System, and create onboarding programs for new clinics while partnering with subject matter experts to ensure high-quality training material and measurable impact across regions.