Manager, Learning Innovation & Enablement

Jobgether; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Unlimited PTO

Parental leave

Wellness reimbursement

Remote-first culture

Job summary

Jobgether seeks a Manager, Learning Innovation & Enablement to transform customer education with modern learning, AI-enabled experiences, and a scalable ecosystem. You will lead a team and partner with Product, Engineering, Sales, Marketing, and Customer Success to drive adoption and measurable outcomes.

The role focuses on personalizing learning, leveraging data, and driving continuous improvement in a remote-first, collaborative environment. Healthcare tech context is advantageous.

Qualifications

• Bachelor’s degree or equivalent in learning, training, education, tech, or related field.
• 7+ years in training, L&D, enablement, or customer education within tech environments.
• Experience leading cross-functional initiatives from strategy to execution.
• Strong knowledge of adult learning principles and engaging learning design.
• Experience with digital, virtual, blended, and ILT solutions for varying audiences.
• Proven ability to use data and KPIs to improve programs.

Responsibilities

• Define and execute a strategy for customer learning and enablement aligned with product adoption and growth.
• Design and evolve a scalable learning ecosystem with AI-enabled personalization.
• Develop modular, role-based training content aligned with products and milestones.
• Drive AI-powered learning solutions and personalized learning paths.
• Standardize training delivery across virtual, on-demand, blended, and instructor-led formats.
• Collaborate with Product, Engineering, Customer Success, Sales, and Marketing to embed learning into journeys.

Skills

Analytical thinking

Communication skills

Stakeholder management

Leadership

Remote collaboration

Education

Bachelor’s degree or equivalent

Tools

LMS

LXP

DAPs

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Learning Innovation & Enablement based in United States.

This is a strategic leadership opportunity to transform customer education through modern learning, technology, and AI-enabled experiences.
The role will shape a scalable training ecosystem designed to accelerate product adoption, customer success, and long-term business growth.
You will lead a team of learning professionals while partnering closely with Product, Engineering, Sales, Marketing, and Customer Success.
A key focus will be evolving traditional training into personalized, digital-first, virtual, blended, and on-demand learning solutions.
You will use data, KPIs, emerging technologies, and customer insights to continuously improve learning effectiveness and measurable outcomes.
The environment is collaborative, innovative, remote-first, and highly focused on experimentation, continuous improvement, and meaningful customer impact.
This role offers the opportunity to define the future of customer enablement within a rapidly evolving healthcare technology landscape.

Accountabilities:

• Define and execute a forward-looking customer learning and enablement strategy aligned with product adoption, customer success, retention, and broader business growth objectives.
• Lead the design and evolution of a scalable learning ecosystem incorporating AI-enabled personalization, digital-first experiences, and emerging learning technologies.
• Develop modular, reusable, role-based training content that remains aligned with evolving products, customer needs, and key adoption milestones.
• Drive the adoption of AI-powered learning solutions, including personalized learning paths, content recommendations, automation, and other technology-enabled approaches.
• Standardize and optimize training delivery across virtual, on-demand, blended, and instructor-led formats to create consistent and engaging customer experiences.
• Establish and monitor performance metrics such as adoption rates, onboarding speed, customer success outcomes, support reduction, and return on investment to measure program effectiveness.
• Partner with Product, Engineering, Customer Success, Sales, and Marketing teams to embed learning into customer journeys and product experiences.
• Lead, coach, and develop a high-performing learning team while promoting innovation, accountability, collaboration, and continuous improvement.
• Identify opportunities to leverage technology, AI, and data to make customer education more personalized, efficient, scalable, and impactful.
• Balance strategic planning with operational execution, ensuring learning initiatives are delivered effectively and aligned with evolving business priorities.

Requirements:

• Bachelor’s degree or equivalent professional experience in learning and development, training, enablement, education, business, technology, or a related discipline.
• 7+ years of experience in training, learning and development, enablement, customer education, or a related field, including experience designing and scaling programs within technology-driven organizations.
• Demonstrated experience leading teams and managing complex, cross-functional initiatives from strategy through execution.
• Strong understanding of adult learning principles and the ability to design engaging learning experiences for diverse audiences.
• Experience developing digital, virtual, blended, and instructor-led learning solutions that address different customer needs and learning preferences.
• Strong analytical capabilities, with experience using data, KPIs, and performance metrics to evaluate programs and drive continuous improvement.
• Exceptional communication, collaboration, stakeholder management, and organizational skills, with the ability to influence senior and cross-functional stakeholders.
• Ability to balance long-term strategic initiatives with hands-on operational execution in a fast-paced environment.
• Experience using AI and emerging technologies to create personalized learning experiences, improve training effectiveness, automate workflows, or enhance learning operations.
• Familiarity with learning management systems (LMS), learning experience platforms (LXP), digital adoption platforms, or comparable learning technologies.
• Experience with customer journey mapping and designing learning experiences around adoption, onboarding, and customer success milestones.
• Knowledge of healthcare, healthcare technology, or another highly regulated industry is an advantage.
• Ability to work effectively in a remote-first, camera-enabled environment with strong virtual collaboration skills.
• Applicants must be authorized to work in the United States; employment-based visa sponsorship is not available for this position.
• Willingness to participate in a video-based interview process and use a camera during virtual meetings is required.
• Ability to successfully complete any required pre-employment screening, including a drug test where applicable.

Benefits:

• Competitive salary and bonus structure.
• Healthcare, dental, and vision benefits.
• Generous HSA company contribution.
• 401(k) plan with company match from day one.
• Unlimited PTO for salaried employees plus 9 paid holidays.
• Paid parental leave for birth and adoptive parents.
• Education reimbursement to support continued professional development.
• Up to $250 per year in wellness reimbursement for eligible activities and programs.
• Remote-first work environment with a casual workplace culture.
• Opportunities for mentorship, continuous learning, and career development.
• Employee communities and diversity, inclusion, and professional networking initiatives.
• Opportunities to participate in community volunteering and charitable initiatives.
• Opportunity to lead innovative, AI-enabled customer learning programs with measurable business impact.

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.