Manager, Learning and Development

Capital One National Association; Richmond, Northern (TX, KY); Hybrid; USD 122,000 - 139,000; Full time

Job summary

Capital One’s Learning & Development team is hiring a Learning & Development Manager dedicated to our Commercial Banking and Financial Services lines. You will own high-impact differential investment programs and serve as the primary L&D consultant for assigned business lines, designing scalable, cohort-based experiences in collaboration with business leaders.

You will modernize learning formats using digital platforms, AI-driven paths, and microlearning while ensuring high engagement in the

Qualifications

• Bachelor’s Degree or military experience required.
• 3+ years of client facing consulting experience.
• 3+ years of experience in Learning and Development.
• 3+ years of experience managing cohort-based learning programs.
• 2+ years of project management experience.

Responsibilities

• Lead the strategy, development, and execution of cohort programs.
• Modernize learner experience with digital platforms and AI-driven paths.
• Oversee end-to-end program delivery and curriculum updates.
• Consult with business leaders to identify skill gaps and align solutions to goals.
• Track impact with learning analytics and feedback; mentor junior team members.

Skills

Client facing consulting

Learning & Development

Cohort-based learning programs

Project management

AI fluency and digital skill adoption

Education

Bachelor’s Degree or military experience

Master's Degree (Preferred)

Tools

LXPs/LMS

Content authoring tools

Job description

Manager, Learning and Development Capital One’s Commercial Banking (CML) and Financial Services (FS) L&D team is hiring a Learning & Development Manager dedicated to our Commercial Banking business. In this role, you will have a dual focus: owning CML’s high-impact Differential Investment Programs and serving as the primary Learning Consultant for assigned business lines within CML. You will design and scale structured, cohort-based learning experiences that feel high-touch and tailored, while working directly with business leaders to identify performance gaps and deliver practical learning solutions.

Key Responsibilities

• Cohort Program Leadership: Design & Scale Cohort Programs: Lead the strategy, development, and execution of CML’s Differential Investment Programs, creating structured learning paths that build strong peer networks.
• Modernize the Learner Experience: Update program formats using modern digital platforms, AI-driven adaptive learning paths, microlearning, and self-paced application exercises without losing the high-engagement, premium feel of the cohort experience.
• Program Operations: Oversee end-to-end program delivery, leveraging modern tools to streamline participant selection, facilitator preparation, schedule management, and curriculum updates.

Business Line Consulting & Strategy

• Consult with Business Leaders: Act as the dedicated L&D partner for assigned CML business lines. Meet regularly with leaders to identify skill gaps—including AI fluency and digital skill adoption—and recommend targeted learning solutions.
• Align Solutions to Business Goals: Focus training efforts on clear business outcomes rather than off-the-shelf course delivery.
• Cross-Team Alignment: Partner with colleagues across the broader CML, FS, and enterprise L&D teams to reuse existing learning assets, share effective practices, and avoid duplicate work.

Delivery & Measurement

• Workshop Facilitation: Lead engaging in-person and virtual workshops for cohorts and business unit teams across all experience levels.
• Track Impact & Analytics: Measure program success using participant feedback, AI-assisted learning analytics, skill growth tracking, and post-training job performance data.
• Team Coaching: Mentor and support junior L&D team members working on program execution.

Basic Qualifications

• Bachelor’s Degree or military experience
• At least 3 years of client facing consulting experience
• At least 3 years of experience working in Learning and Development
• At least 3 years of experience managing cohort-based learning programs
• At least 2 year of project management experience

Preferred Qualifications

• Masters Degree
• 3+ years of learning strategy creation experience
• 4+ years of experience designing, launching, or managing cohort-based learning programs
• 3+ years of experience using modern learning platforms (LXPs/LMS), content authoring tools, and learning analytics.
• Direct experience consulting with business leaders to diagnose performance gaps and recommend training solutions.
• Experience facilitating live training sessions in both virtual and in-person settings.
• Demonstrated ability to manage complex, multi-week learning projects from kickoff to evaluation.
• Experience working within Commercial Banking, Financial Services, or a similarly regulated industry.
• Experience modernizing traditional training programs using digital tools, AI productivity software, peer-to-peer networking, or blended formats.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $134,400 - $153,300 for Learning Manager Plano, TX: $122,100 - $139,400 for Learning Manager Richmond, VA: $122,100 - $139,400 for Learning Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).