Manager, Learning and Development

Capital One; Illinois; On-site; USD 122,000 - 153,000; Full time

Job summary

Capital One is seeking a Learning & Development Manager to own differentiation investment programs and act as the primary L&D partner for Commercial Banking's lines of business. You will design cohort-based experiences, tailor learning with digital tools, and work with leaders to close performance gaps.

You will lead in-person and virtual workshops, track outcomes with AI-assisted analytics, and coach junior team members while aligning initiatives to business goals.

Qualifications

• Bachelor’s degree or military experience required.
• At least 3 years of client-facing consulting experience.
• At least 3 years in Learning and Development.
• At least 3 years of experience managing cohort-based learning programs.
• At least 2 years of project management experience.

Responsibilities

• Design, scale, and lead CML’s Differential Investment Programs to create structured learning paths.
• Serve as the primary Learning Consultant for assigned CML business lines and partner with leaders to identify performance gaps.
• Oversee end-to-end program delivery, including participant selection, facilitator prep, scheduling, and curriculum updates.
• Measure impact with learning analytics, collect feedback, and mentor junior L&D team members.

Skills

Client-facing consulting

Learning and Development

Cohort-based learning programs

Project management

AI fluency and digital skills

Education

Bachelor’s degree or military experience

Job description

Manager, Learning and Development

Capital One’s Commercial Banking (CML) and Financial Services (FS) L&D team is hiring a Learning & Development Manager dedicated to our Commercial Banking business.

In this role, you will have a dual focus: owning CML’s high-impact Differential Investment Programs and serving as the primary Learning Consultant for assigned business lines within CML. You will design and scale structured, cohort-based learning experiences that feel high-touch and tailored, while working directly with business leaders to identify performance gaps and deliver practical learning solutions.

Key Responsibilities

Cohort Program Leadership

• Design & Scale Cohort Programs: Lead the strategy, development, and execution of CML’s Differential Investment Programs, creating structured learning paths that build strong peer networks.

• Modernize the Learner Experience: Update program formats using modern digital platforms, AI-driven adaptive learning paths, microlearning, and self-paced application exercises without losing the high-engagement, premium feel of the cohort experience.

• Program Operations: Oversee end-to-end program delivery, leveraging modern tools to streamline participant selection, facilitator preparation, schedule management, and curriculum updates.

Business Line Consulting & Strategy

• Consult with Business Leaders: Act as the dedicated L&D partner for assigned CML business lines. Meet regularly with leaders to identify skill gaps—including AI fluency and digital skill adoption—and recommend targeted learning solutions.

• Align Solutions to Business Goals: Focus training efforts on clear business outcomes rather than off-the-shelf course delivery.

• Cross-Team Alignment: Partner with colleagues across the broader CML, FS, and enterprise L&D teams to reuse existing learning assets, share effective practices, and avoid duplicate work.

Delivery & Measurement

• Workshop Facilitation: Lead engaging in-person and virtual workshops for cohorts and business unit teams across all experience levels.

• Track Impact & Analytics: Measure program success using participant feedback, AI-assisted learning analytics, skill growth tracking, and post-training job performance data.

• Team Coaching: Mentor and support junior L&D team members working on program execution.

Basic Qualifications

• Bachelor’s Degree or military experience

• At least 3 years of client facing consulting experience

• At least 3 years of experience working in Learning and Development

• At least 3 years of experience managing cohort-based learning programs

• At least 2 year of project management experience

Preferred Qualifications

• Masters Degree

• 3+ years of learning strategy creation experience

• 4+ years of experience designing, launching, or managing cohort-based learning programs

• 3+ years of experience using modern learning platforms (LXPs/LMS), content authoring tools, and learning analytics.

• Direct experience consulting with business leaders to diagnose performance gaps and recommend training solutions.

• Experience facilitating live training sessions in both virtual and in-person settings.

• Demonstrated ability to manage complex, multi-week learning projects from kickoff to evaluation.

• Experience working within Commercial Banking, Financial Services, or a similarly regulated industry.

• Experience modernizing traditional training programs using digital tools, AI productivity software, peer-to-peer networking, or blended formats.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $134,400 - $153,300 for Learning ManagerPlano, TX: $122,100 - $139,400 for Learning ManagerRichmond, VA: $122,100 - $139,400 for Learning Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is expected to accept applications for a minimum of 5 business days.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).