Manager Laboratory Operations

Penn Medicine, University of Pennsylvania Health System; West Chester (Chester County); On-site; USD 80,000 - 100,000; Full time

Job summary

Penn Medicine seeks a Manager of Laboratory Operations to oversee lab systems, ensuring compliance and operational efficiency. The role involves collaboration with IT and laboratory staff, managing accreditation standards, and maintaining quality assurance processes. Ideal candidates will have a Medical Technologist background and familiarity with laboratory systems. Join a leading academic medical center dedicated to innovative research and patient care.

Benefits

Comprehensive compensation

Tuition assistance program

Qualifications

• Medical Technologist with laboratory system experience preferred.
• MLS, MT, or MLT certification or eligibility required.

Responsibilities

• Manage lab operations, ensuring compliance with accreditation guidelines.
• Oversee phlebotomy operations and support laboratory QA plans.
• Coordinate with IT for lab system operations and maintenance.

Skills

Collaboration

Communication

Problem Solving

Education

Medical Technologist

Tools

Sunquest

CoPath

EPIC

Beaker

MS Office

Job description

Join to apply for the Manager Laboratory Operations role at Penn Medicine, University of Pennsylvania Health System.

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Under the supervision of the Administrative Laboratory Director, this role manages, assesses, and coordinates all lab system operations, integrations, and communications with the IT department. It involves working closely with IT at Chester County Hospital and Penn Medicine to ensure lab systems are functioning properly. The role also supports the Laboratory Administrative team to maintain accreditation compliance with CAP, TJC, CLIA, AABB, and the Commonwealth of Pennsylvania. Oversight of in-patient and out-patient phlebotomy is also required. The candidate should demonstrate collaboration skills with a positive demeanor and comply with all department and hospital policies, procedures, objectives, and standards.

Essential Duties and Responsibilities

• Serve as a resource for laboratory staff, physicians, and hospital staff regarding operational issues and contribute to Penn Medicine initiatives.
• Manage areas of responsibility in compliance with accreditation guidelines.
• Demonstrate teamwork through cooperative relationships and respectful communication.
• Oversee in-patient and out-patient phlebotomy, managing the Phlebotomy Supervisor to ensure workflow efficiency.
• Monitor pre-analytic quality and report findings.
• Identify ongoing problems and implement resolutions using appropriate resources.
• Delegate responsibilities appropriately, ensuring duties are performed to standard.
• Maintain effective communication within the department, creating and managing policies and procedures for compliance.
• Assist in creating and monitoring the Laboratory QA Plan and generate reports using lab system tools.
• Understand and oversee laboratory system operations, including outpatient collections sites, and perform basic system maintenance as approved by IT.
• Maintain lab system databases, update directories, and manage regulatory compliance related to lab information systems.
• Assist in maintaining lab test compendiums and ensure all system modifications are communicated to users.
• Stay current with lab information system regulations and maintain all related documents.
• Coordinate testing scripts with IT, document testing processes, and ensure proper training of lab personnel.
• Use lab system reporting tools to generate and maintain data reports.
• Document information flow from lab systems and respond to patient or result inquiries, referring to IT as needed.
• Perform other duties as assigned by lab leadership.

Education, Training, and Experience

Medical Technologist with laboratory system experience is highly preferred. Experience with Sunquest, CoPath, EPIC, and Beaker is advantageous. Proficiency in MS Office, including Access and Crystal Reports, is preferred.

Licensure/Certification Required

MLS, MT, or MLT certification or eligibility.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs support health and well-being. We offer comprehensive compensation, including a notable tuition assistance program. Penn Medicine employees are committed to our mission and to making medical advances that improve lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, marital status, familial status, genetic information, victim status, citizenship, military status, veteran status, or any other protected status by law.