Manager IT Information Systems II

MH-Memphis Hospitals; United States; Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

MLH is seeking an Information Systems Manager to lead multi-disciplinary teams across clinical and business IT projects. You will plan, organize, and oversee analysis, design, development, implementation, and support of complex software systems, while ensuring data security and system reliability.

The role requires coordinating with vendors and users, managing on-call coverage, and guiding staff performance to deliver high-quality IT services for patient care and operations.

Responsabilités

• Plans, manages, coordinates, organizes, and makes assignments for the current and future requirements of assigned areas of responsibility.
• Analyzes problems and opportunities from an organizational-level perspective, and proposes innovative and cost-effective solutions.
• Maintains expert information technology status on the clinical or business areas supported, and comprehensive knowledge of related areas.
• Evaluates and recommends a broad range of hardware and software products for applicability, compatibility, and long-range integration with other systems.
• Manages the design, development, testing, documentation, and support of complex custom and commercial software.
• Performs or oversees these functions on critical components to meet commitments.
• Refines departmental standards and procedures for Information Technology Analysis and system documentation.
• Assesses the organization-wide impact of proposed technical and procedural changes in assigned or related systems.
• Communicates project status, plans, estimates and progress reports; consults with users to stay abreast of issues.
• Provides data security oversight, backup and recovery procedures for assigned systems and manages interfaces between systems from multiple vendors.
• Designs integrated data structures to meet organizational needs.
• Monitors system performance and ensures reliability through testing, planning and coordination with users.
• Directs and coordinates with multiple vendors and acts as liaison between customers and support organizations when managing projects.
• Responds on a 7/24 on-call basis to restore full functionality during urgent issues and emergencies.
• Manages staff performance, coaching and mentoring to ensure delivery of quality customer service.

Description du poste

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

The Information Systems Manager manages and facilitates various multi-disciplinary teams with complex projects in diverse Clinical and Business Information Technologies. Responsible for planning, organizing, managing, communicating, and controlling the analysis, evaluation, design, development, implementation, maintenance, and support of complex and highly integrated computer-based application software projects. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview

The Information Systems Manager manages and facilitates various multi-disciplinary teams with complex projects in diverse Clinical and Business Information Technologies. Responsible for planning, organizing, managing, communicating, and controlling the analysis, evaluation, design, development, implementation, maintenance, and support of complex and highly integrated computer-based application software projects. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

Plans, manages, coordinates, organizes, and makes assignments for the current and future requirements of assigned areas of responsibility. Analyzes problems and opportunities from an organizational-level perspective, and proposes innovative and cost-effective solutions that reflect a thorough understanding of the business or clinical issues. Maintains expert information technology status on the clinical or business areas supported, and comprehensive knowledge of related areas. Evaluates and recommends a broad range of hardware and software products for applicability, compatibility, and long-range integration with other systems.

Manages the design, development, testing, documentation, and support of complex custom and commercial software. Performs or oversees these functions on critical components and as necessary to meet commitments. Refines departmental standards and procedures for Information Technology Analysis and system documentation. Assesses the organization-wide impact of proposed technical and procedural changes in assigned or related systems.

Communicates the status of assigned projects, systems, and user requests as exhibited by timely and accurate memos, time estimates, project plans, and progress reports related to projects and assigned systems. Consults with Users to stay abreast of issues. Makes highly effective technical and business presentations. Ensures that all documents in the work unit are organized in an effective and efficient manner.

Provides personal and ongoing oversight of data security, integrity, backup and recovery procedures for assigned systems. Proposes designs, develops, tests, implements and manages mission-critical batch and real-time interfaces between complex systems from multiple vendors using established and innovative techniques. Designs highly integrated and efficient data structures to meet the needs of the organization.

Monitors and controls outcome, products produced, and system performance in assigned systems. Insures efficiency and logical soundness in assigned systems by planning, inspection, peer review and other procedures to insure quality. Insures the functional operation and reliability of assigned systems by planning, communicating, and executing / coordinating through test plans in close coordination with the User and others as necessary prior to implementing scheduled system changes. Directs and interacts with multiple vendors on behalf of the organization. Acts as a primary liaison between the Customer and other internal or external support organizations in the management of projects and to resolve problems.

Responds as required or requested on a 7 / 24 on-call basis to support the organization. Assesses the organizational impact of urgent problems and emergencies, and takes assertive action to restore full functionality in a timely manner. Often will be the senior Associate involved. Takes initiative, exercises independent judgment, directs and communicates with others, and acts with very broad authority, coordinating and directing inside and outside resources as necessary to resolve problems.

Manages human resources effectively. Communicates staff and management performance expectations and ensures delivery of quality customer service and responsiveness.

Provides ongoing and annual personnel performance feedback and evaluation, coaching and mentoring