Manager - IT EPIC

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

Disability coverage

Life insurance

Wellness program

Job summary

Presbyterian Healthcare Services seeks an IT Services Manager focused on Epic-related operations in Albuquerque, NM. You will manage clinical applications, lead major IT initiatives, and collaborate with executives to align IT services with the business strategy.

The role requires strong IT leadership, regulatory knowledge, and Epic experience, with accountability for budgets, risk, and stakeholder relationships across multiple platforms.

Qualifications

• > Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field; equivalent experience.
• > 4 years of IT experience; healthcare experience preferred.
• > 4 years of IT operations experience; Epic experience preferred.
• > Epic certifications preferred.

Responsibilities

• > Lead team communications and drive execution of strategic plans and IT solutions.
• > Manage clinical application portfolios, budgets, contracts, and vendor performance.
• > Serve as Service Owner for assigned applications ensuring reliability and security.
• > Lead major IT initiatives including system implementations and cost optimization.
• > Partner with stakeholders to translate business requirements into technology solutions.
• > Oversee vendor management, SLAs, KPIs, and compliance reviews.
• > Develop staff through hiring, coaching, and performance management.
• > Ensure regulatory compliance and capacity planning for services.

Skills

IT leadership

Regulatory compliance

Stakeholder mgmt

Project management

IT operations

Epic familiarity

Education

Bachelor’s degree in IT/CS/IS

Epic certification preferred

Tools

Epic

Job description

Location Address: 9521 San Mateo NE Albuquerque, NM 87113-2237

Compensation Pay Range Minimum Offer $0.00 Maximum Offer $0.00 Now Hiring: Manager - IT EPIC

Summary The Manager, IT Services is responsible for the management of one or more IT services, to include the implementation, support and enhancement, as well as the aligned customer relationships. The role is responsible for effectively analyzing, planning, organizing, and leading teams while managing risk, workload, scope, resource capacity, schedule, and budget. In addition, this role is responsible for managing all process documentation for their owned services, as well as support and oversight of all enhancements to those processes.

The Manager, IT Services also is responsible for­planning and­ensuring­regulatory­compliance and oversight, ITIL service management, customer service,­and relationship engagement with key­senior­business­operational leaders for­respective­applications­and technologies.

This role is also responsible for coordinating and communicating among executive sponsors, process owners, project team, customers, peers and other stakeholders. It is expected that this role have knowledge across multiple infrastructure platforms and processes.

Provides input to IT leadership for forecasting costs and benefits related to process improvement goals. This position also works closely with project sponsors, business and technical partners, subject matter experts, end users, technical resources (internal and third-party vendors), senior management, and executives in the delivery and support of applications that ensure that the needs of business users are fully addressed, and continuous improvement is being achieved.

This role aligns enterprise application strategy in support of the business strategy. The IT manager works in an integrated fashion with the cross functional IT areas and business stakeholders. Type of Opportunity: Full time Job Exempt: Yes Job is based: Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America).

• Lead team-specific communications and drive execution of strategic plans, IT solutions, and business priorities.
• Manage clinical application portfolios, projects, operating/capital budgets, vendor contracts, and overall financial performance.
• Serve as Service Owner for assigned applications, ensuring systems are maintained, supported, secure, and aligned with customer needs.
• Lead major IT initiatives, including implementation of new systems and services, while identifying opportunities to improve cost, productivity, infrastructure, and processes.
• Partner with key stakeholders and customers to understand business requirements, develop technology solutions, and maintain strong customer relationships.
• Manage vendor performance, contracts, renewals, SLAs, KPIs, ROI, invoicing, compliance reviews, and ongoing vendor strategy.
• Lead and develop staff through hiring, onboarding, 1:1s, coaching, performance management, training, accountability, recognition, and team engagement.
• Ensure operational excellence through regulatory compliance, project and portfolio reporting, capacity planning, service request approvals, production SLAs, risk management, and escalation of major issues.

• Bachelors degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience. Bachelors degree 6 years of relevant experience can be substituted in lieu of degree.
• 4 years of relevant experience, healthcare experience preferred
• 4 years of relevant experience, healthcare and/or Epic experience required
• Epic certifications preferred
• 2-5 years of experience working in IT operations
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
• Strong critical thinking and decision‑making skills
• Excellent project management skills and strong ability to prioritize
• Firm grasp on IT infrastructure and operations best practices

• Should be certified in Epic Resolute or HIM module or have at least 5 years of experience leading a team of Epic certified staff in Resolute billing or HIM.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well‑being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not‑for‑profit healthcare system of nine hospitals, a statewide health plan and a growing multi‑specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug‑free and tobacco‑free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services