Manager, IT Delivery

Vanguard Group; Malvern (Chester County); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Vanguard, a leading investment management company, is hiring a senior Project Manager in Malvern, PA, with a hybrid work model. The role focuses on overseeing crew performance, software releases, staffing, budgeting, and process improvements to meet business goals.

The ideal candidate brings eight+ years in related work and five+ years in project management, plus either an undergraduate degree or equivalent experience; graduate degree preferred.

Qualifications

• Minimum of eight years related work experience, with at least five years of project management experience.
• Undergraduate degree or equivalent combination of training and experience.
• Graduate degree preferred.

Responsibilities

• Hire, evaluate, and supervise crew; set performance standards and compensation per HR policies.
• Deliver software releases; define scope with business clients and environmental requirements.
• Develop staffing and operational plans; monitor service delivery metrics.
• Improve department policies and identify opportunities for improvement.
• Lead quality initiatives to improve service levels and plan long-term goals.
• Present status and metrics to management; maintain relationships with tech teams and partners.
• Develop and manage department budget; monitor expenses.
• Ensure staff comply with IT and information security policies; verify deliverables meet requirements.
• Participate in special projects.

Skills

Project management

People leadership

Staffing planning

Budgeting

Education

Undergraduate degree or equivalent

Graduate degree preferred

Job description

Core Responsibilities

1. Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
2. Responsible for delivering software releases relating to the product for the business units. Works with business clients to determine scope, and develops environmental requirements for each project.
3. Works closely with management to develop and implement staffing and operational plans. Participates in the development of short and long term department goals. Monitors and reports on service delivery metrics and overall performance.
4. Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives. Identifies opportunities for continuous improvement.
5. Leads quality initiatives to improve the delivery of service levels. Works with senior management in the planning, development, and execution of short and long range goals.
6. Presents status, metrics, and department initiatives at meetings with management and project peers. Maintains relationships with technical teams, IT, and business partners.
7. Participates in the development of the department budget. Reviews expenses and ensures department operates within budgetary guidelines.
8. Ensures staff complies with information technology and information security policies and procedures, and verifies that deliverables meet requirements.
9. Participates in special projects and performs other duties as assigned.

Qualifications

Qualifications Minimum of eight years related work experience, with at least five years of project management experience. Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.

Special Factors

Sponsorship Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

About Us

Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.