Manager - IT Application Development

United Airlines; Chicago (IL); On-site; USD 109,000 - 150,000; Full time

Job summary

United Airlines is seeking a Manager of IT Applications Development to lead the development of Contact Center technology. This role involves overseeing the application lifecycle, fostering innovation, and ensuring alignment with business objectives. The ideal candidate will have a strong background in coding, team management, and cloud technologies, contributing to the airline's digital transformation efforts.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Flight privileges

Qualifications

• 4+ years of hands-on coding experience and application delivery.
• 1+ years of experience leading and managing a team.
• Experience with cloud-native applications and infrastructure as code.

Responsibilities

• Lead the development and implementation of Contact Center technology.
• Manage the entire application lifecycle from design to deployment.
• Collaborate with business units to prioritize product development.

Skills

Java

Python

Angular

React

AWS

Agile

DevOps

Education

Bachelor's Degree in Information Technology

Master's Degree

Tools

Kubernetes

Docker

Spring Boot

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

As the Manager of IT Applications Development, you will lead the development and implementation of Contact Center technology, a key component of United's growth strategy. This technology will be seamlessly integrated with various other systems across the organization. Your role will involve leading a team focused on digital transformation, providing hands-on leadership in designing, analyzing, and developing scalable solutions. You will emphasize solutions architecture, Agile development practices, and driving organizational change.

Delivery and Execution

Responsible for leading the end-to-end delivery and maintenance of applications/s (including cloud-based).

Lead the entire application lifecycle, from analysis, design development through deployment and maintenance, ensuring efficient and reliable operations.

Effectively run and deliver work requests and projects within the committed budget, schedule and quality for individual projects while also meeting overall department performance goals.

Emphasize operational excellence by maintaining high standards of performance, reliability, and availability for all applications.

Strategic Alignment

Engage, and partner with collaborators, technical and business, to ensure that application delivery supports key business processes, customer experiences, loyalty and revenue growth.

Collaborate with business units to prioritize product development and lead key initiatives.

Engage closely with customers and leadership to align development and operational efforts with strategic priorities, ensuring the team's contributions drive critical business outcomes.

Influence team members to define clear priorities for work you're doing and establish key business outcomes, ensuring these goals are effectively met.

Ensure that the application lifecycle supports broader business goals, including enhancing end user experiences and optimizing operational efficiency.

Communication, Collaboration and Partner Management:

Collaborates with other teams and business constituents to provide daily operational support.

Be a trusted inspiring leader with business partners to build impactful products that delight your customers.

Ensure smooth coordination between teams to support seamless operational performance and application delivery.

Provide delivery estimates and updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review.

Maintains relationships with technology vendors, ensuring that partnerships deliver value to the organization.

Drive innovation:

Identify technical obstacles early and work closely with the team to find creative solutions. Responsible for advancing, assisting and follow-through on resolution of issues related to delivery of technology solutions.

Collaborate and share knowledge to create effective and innovative solutions to problems. Facilitate teamwork between teams to identify emerging technologies and trends that could drive more effective solutions and future-proof applications.

Consistently assess and refine development processes and methods to improve team performance and product quality.

Promote the use of automation to streamline processes, reduce manual work, and improve overall efficiency across the application lifecycle.

Implementing Changes

Implement and continuously improve standard processes in Agile.

Ensure technology solutions align with architectural and evolving security standards and manage application changes efficiently, following standard methodologies and minimizing disruption to business operations.

Work with the team to manage and implement changes effectively in a fast-paced environment.

Process and Standards

Maintain accountability by regularly reviewing processes against operational goals, ensuring continuous alignment with business objectives.

Ensures work aligns with established processes, JSOX and other internal controls (such as SDLC, production control, adhering to standards, architecture review, incident response, PCI and PII information security, etc.).

Focus on continuous process improvement by implementing feedback loops that leverage data from operational incidents and performance metrics to refine processes over time.

Leadership and Development:

Shows a commitment to professional development.

Lead efforts to plan project staffing, forecast budget, and communicate progress to senior IT and Business leadership.

Promote multi-functional skill development, ensuring team members have exposure to both operational (SRE, DevOps) and development practices to enhance their versatility.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's Degree in Information Technology, Business Administration, Computer Science or equivalent field of study
• 4+ years of hands on coding experience and application delivery and lifecycle management and technology
• 1+ years of experience leading and managing a team
• Experience with Java, Python, Angular, react or similar frameworks.
• Experience with AWS cloud
• Demonstrable experience in developing and managing cloud-native and On-premise applications and services, including infrastructure as code, container orchestration, and cloud-based security practices.
• Previous experience in owning projects and delivering successfully.
• Experience in people management, setting up goals and performance management.
• Ability to prioritize projects and initiatives based on their alignment with business goals and strategic objectives.
• Technology management & delivery leadership experience, fostering a culture of innovation and teamwork.
• Strong verbal and written communication skills and the ability to clearly communicate ideas to a variety of technical and non-technical audiences.
• Ability to quickly triage and drive the resolution effort for production support situations.

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• Experienced in leading digital transformation initiatives, driving innovation and modernization across the organization's application portfolio to meet evolving business demands will be highly preferred.
• Experience with core Java & J2EE.
• Developer or Solution Architect certification is nice
• Proficiency in managing software development projects, including familiarity with Agile, DevOps practices, and software lifecycle management.
• Demonstrated experience with containerization technologies such as Kubernetes, Docker, and Helm
• Deep understanding of Service Oriented Architecture, Micro-services, Message/ event based architectures.
• Comfortability in front end languages or frameworks- HTML5, CSS, JavaScript, Angular, React will be beneficial.
• Familiarity with Contact center, Customer care and Social platforms such as Customer Relationship Management Systems is a plus
• Knowledge or experience with ML, LLM, and AI
• Aviation industry knowledge or experience is nice to have.
• Hands on experience in Web and Services development including microservices using Spring boot, REST, SOAP, JPA/Hibernate, Swagger, API gateway, APIGEE
• Experience with Event Driven Architectures on platforms such as Solace or Kafka.

The base pay range for this role is $109,820.00 to $149,600.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [e-mail] to request accommodation.