Manager, IT

Arena Americas; Oak Creek (WI); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with Company Match

Paid Time Off & Holidays

Flexible Work Options

Career Growth Opportunities

Supportive Team Culture

Employee Perks – event tickets, meals

Job summary

Arena Americas in Oak Creek, WI is seeking an IT Manager to lead a small team and ensure reliable technology across offices, warehouses, and on-site event sites.

You will own IT strategy, manage budgets and vendor contracts, and drive cybersecurity while partnering with operations and finance to deliver scalable technology solutions for live events.

Qualifications

• 7+ years of progressive IT experience, incl. 2+ years leading a team.
• Bachelor’s degree in IT/CS or related field, or equivalent hands-on experience.
• Hands-on expertise with Microsoft 365, Windows Server, networking, and cloud platforms like Azure or AWS.
• Knowledge of cybersecurity best practices, including access control, backups, and privacy.
• Proven system implementation from idea to launch, on time and on budget.
• Experience managing vendors, contracts, and a departmental budget.
• Strong organization and ability to juggle priorities in a fast-paced environment.
• Solutions-first mindset and willingness to wear many hats.

Responsibilities

• Lead, coach, and grow a small IT team (help desk, systems, and support).
• Keep networks, servers, cloud services, and devices reliable, secure, and ready.
• Run a responsive help desk and resolve escalations quickly.
• Partner with operations, finance, HR, and projects to deliver practical IT solutions.
• Manage and improve core business applications (ERP, project management, asset tracking).
• Champion cybersecurity, access controls, backups, and incident response.
• Plan and manage IT budget, track spend, and invest wisely.
• Build vendor relationships and manage contracts and service levels.

Education

Bachelor's degree in IT/CS

Tools

Microsoft 365

Windows Server

Networking

Azure

AWS

Security tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager, IT

Full Time Management Oak Creek, WI, US

Salary Range: $110,000.00 To $125,000.00 Annually

Work on Events the World Talks About

At Arena, we turn bold ideas into unforgettable experiences. Our teams design, build, and deliver world‑class event spaces for global names like Formula 1, the Ryder Cup, and the PGA Tour — and we do it on some of the biggest stages in the world.

With projects across the US, UK, Middle East, and Asia, you’ll gain hands‑on experience, work with industry experts, and see your work come to life in real time. If you’re looking for a fast‑paced environment, real responsibility, and the chance to be part of something exciting from day one, Arena is the place to grow your career.

Every event we deliver runs on technology that has to work the first time, whether that’s in our offices, across our warehouses, or at a site that only exists for a few weeks. As our IT Manager, you’ll be the go‑to technology leader who makes that happen. You’ll lead a small, talented team and still roll up your sleeves on the systems, security, and support that keep Arena moving.

You’ll Love This Role

• A front-row seat to world-class live events, where your work powers everything from our offices to temporary event sites
• Real ownership from day one: you’ll lead IT for the Arena Americas team and shape where our technology goes next
• A hands‑on leadership role that blends coaching a team, solving real problems, and building for the future
• The chance to put automation and AI to work, and build a practical roadmap that grows with the business
• A company that promotes from within and rewards people who take ownership and sweat the details

How You’ll Support the Structure

• Lead, coach, and grow a small IT team (help desk, systems, and support), setting clear priorities, celebrating wins, and pitching in on the day‑to‑day work alongside them
• Keep our networks, servers, cloud services, and devices reliable, secure, and ready to go, from our offices and warehouses to short-term event sites
• Run a responsive help desk, resolve escalations quickly, and make sure teammates get the support they need to do their best work
• Partner with operations, finance, HR, and project teams to turn what they need into practical, right‑sized technology solutions
• Manage and improve our core business applications (ERP, project management, and asset tracking tools), leading upgrades, integrations, and training, and supporting the reporting that helps leaders make faster, smarter decisions
• Champion cybersecurity and data protection through strong access controls, backups, incident response and business continuity plans, and a security‑aware culture
• Plan and manage the IT budget, track spend, and make smart investments that deliver real value
• Build strong relationships with technology vendors and partners, and manage contracts, licenses, and service levels so we get great performance and value
• Advise leadership on emerging technology and help integrate new teams, locations, and businesses as we grow

The Foundation You Already Have

We’re looking for a hands‑on, people‑first technology leader who loves solving problems and can explain tech in plain English.

• 7+ years of progressive IT experience, including at least 2 years leading or supervising a team
• A bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands‑on experience
• Hands‑on expertise with Microsoft 365, Windows server and desktop environments, networking (LAN, WAN, and Wi‑Fi), and cloud platforms like Azure or AWS
• Working knowledge of cybersecurity best practices, including endpoint protection, access management, backup and recovery, and data privacy
• Proven project ownership: you enjoy taking a system implementation from idea to launch, on time and on budget
• Experience managing vendors, contracts, and a departmental budget
• Serious organizational skills and the ability to juggle competing priorities in a fast‑paced, project‑driven environment
• A solutions‑first mindset and a willingness to wear many hats, whether that means leading a meeting or troubleshooting a network

Bonus Points If You Have These

• Experience in live events, construction, logistics, or another asset‑intensive, project‑based industry
• Working knowledge of ERP, asset or fleet management, or field operations systems
• Experience supporting technology through growth, acquisitions, or a multi‑location organization
• Certifications like ITIL, CompTIA Security+, CISSP, CISM, or PMP

We Take Care of Our People

We know that a job is more than a paycheck, it’s about feeling supported, valued, and able to live a full life outside of work. That’s why we offer benefits designed to care for you and your family, both now and in the future.

Competitive Pay – Your skills and experience are valued

Medical, dental, and vision insurance to support your health and well‑being

401(k) with Company Match – to help you plan for the future

Paid Time Off & Holidays – Work hard, recharge often

Flexible Work Options – We support work‑life balance

Career Growth Opportunities – Learning, development, and advancement

Supportive Team Culture – Collaboration, respect, and inclusion

Employee Perks – Monthly appreciation meal, event tickets, and more

Location: Onsite, with occasional visits to warehouse and event sites

Schedule: Monday through Friday, 8:00AM–5:00PM, plus occasional after‑hours support for critical systems and events

Job Type: Full-time

Arena Americas is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.