Manager - Investigations

Wynn Resorts; Everett (MA); On-site; USD 100,000 - 140,000; Full time

Job summary

Wynn Resorts seeks an experienced Manager – Investigations to lead the Investigations Team at Encore Boston Harbor. The role oversees investigations of security incidents, theft, cheating, and misconduct, and documents findings to protect guests and assets.

Requirements include 5-7 years in investigations, 3 years in supervisory roles, and strong Microsoft Office skills. Fluency in English is required; a second language is a plus.

Qualifications

• 5-7 years of progressive investigations experience, including team management.
• 3 years in a supervisory role required.
• Strong organizational, interpersonal and administrative skills.
• Fluency in English; second language a plus.

Responsibilities

• Oversee investigations and document security incidents on property.
• Ensure compliance with internal policies and laws; prepare formal reports.
• Manage shift coverage and schedule for Investigations team.
• Provide excellent guest relations while maintaining safety standards.
• Coordinate with outside law enforcement as needed.
• Prepare and follow up on incident reports for Security Management.

Skills

Investigations

Team leadership

Policy compliance

Communication

Microsoft Office

Education

High school or equivalent

Bachelor's degree in related field

Tools

Microsoft Office (Word Excel PowerPoint)

Job description

ABOUT ENCORE BOSTON HARBOR

Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.

The Encore Boston Harbor Manager – Investigations

is responsible for overseeing the Investigations Team in conducting investigations on and documenting all security incidents occurring on property. This includes, but is not limited to: theft, cheating, and misconduct; protecting company assets and providing a safe environment for team members and guests; conducting interviews and preparing formal reports.

JOB RESPONSIBILITIES:

• Adheres to all Encore Boston Harbor core values and property and department standards.
• Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
• Delivers and maintains a maximum level of property-wide service and satisfaction.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Provides excellent internal and external guest relations, which may require levels of patience, tact and diplomacy.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Prepares reports regarding investigations and follows up on reported incidents; submits to Security Management.
• Reviews incident reports and statements written or obtained by Security personnel or others.
• Conducts follow-up investigations with respect to incident reports, where appropriate.
• Conducts investigations that may involve guests, Team Members, and/or others on resort property concerning such matters as theft, cheating, and misconduct.
• Cooperates with and coordinates investigations conducted by outside law enforcement agencies as assigned by Security Management.
• Creates and manages assigned schedules to ensure adequate shift coverage.
• Works with safety as a priority and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

JOB REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience:

High school or equivalent degree preferred. Bachelor’s Degree in a related field or equivalent experience preferred. A minimum of 5-7 years of progressively responsible experience conducting investigations and managing a team. Military, Security, or Law Enforcement experience is strongly preferred.

A minimum of 3 years in a supervisory role required.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Requires a strong understanding and knowledge of Microsoft Office: Word, Excel & PowerPoint.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed reports and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.

Work Environment:

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.