Product Manager

IHG Hotels & Resorts; Atlanta (GA); Hybrid; USD 106,000 - 125,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision Insurance

401K

Other benefits

Job summary

IHG Hotels & Resorts in Atlanta, GA, is seeking a Product Manager to drive strategy, development, and lifecycle management for a set of products in the travel space. You will coordinate with analysts, developers, vendors, and stakeholders to deliver end-to-end solutions across multiple channels from idea through launch, guided by a roadmap and performance goals.

We expect 4–5 years in related roles with 3 years in product management, plus strong communication, project management, and knowledge

Qualifications

• Bachelor’s or Master’s degree in Communications, Business, Information Systems, or related field.
• 4–5 years progressive experience including 3 years in product management, product development, marketing or operations with travel industry experience.
• Strong verbal and written communication, project management, and analytical abilities.
• Familiarity with travel distribution channels (Web, Mobile, Voice, GDS, TPI).
• Comfort with meetings/video systems and PCI compliance knowledge.

Responsibilities

• Lead development and implementation of product strategy and roadmap.
• Measure product performance and drive improvement initiatives.
• Develop business cases for new products with a user-centric approach.
• Manage product lifecycles and coordinate with cross-functional teams.
• Communicate product information to stakeholders and sales teams.

Skills

Product management

Project management

Communication

Analytical skills

MS Office

Travel industry knowledge

Stakeholder management

Education

Bachelor/Master in related field

Tools

GDS

TPI

Job description

Role Purpose

Responsible for driving all strategy, new development, and performance enhancements for specific set of products within a product category. The Product Manager coordinates among tactical analysts, developers, vendors, and functional subject matter experts to create holistic product solutions for customers/stakeholders across multiple channels. The Product Manager will manage the end-to-end product lifecycle from idea inception through development and launch, leveraging specialists, operators, and stakeholders along the way. Define product needs via a roadmap of initiatives mapped out over a predetermined cycled timeline. Manage a team of Analysts/Product Managers/Maintenance Managers/Product Support Specialist/Team Managers.

Key Accountabilities

• Lead development and implementation of product strategy: Incorporate deep understanding of customer insights, markets, competition, and distribution capabilities to define product strategy. This should manifest itself in a roadmap of initiatives including small enhancement and content refreshments to existing products as well as new product needs.
• Measure product performance and lead performance improvement initiatives. Identify and understand the performance drivers and set up ongoing diagnostics and monitoring capabilities
• Drive new product development – create sound business cases around all new products based on needs assessment and projected feasibility. Incorporate a user/customer centric approach to all development efforts. Engage appropriate product support teams and developers early in the process to capture full perspective in creating "best fit" products.
• Manage product lifecycles: continually evaluate product performance and key customer insights and ensure new product needs are identified far enough in advance to address needs before product obsolescence.
• Communicate product information: including product roadmap, specifications, value proposition, sales tools, training tools, coaching tools, and competitive information to stakeholders.
• Majority of work is performed in a normal office environment.
• Some travel required as needed (generally 10% - 25%).

Key Skills & Experiences

Education

• Bachelor’s or Master’s degree in Communications, Business, Information Systems, or a relevant field of work, or an equivalent combination of education and work-related experienced.

Experience

• 4 to 5 years progressive work-related experience, including 3 years’ experience in product management, product development, marketing or operations, with demonstrated travel industry experience and understanding of multiple disciplines/processes related to the position.

Technical skills and Knowledge

• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff.
• Demonstrated ability to present new concepts, research findings, and business outcomes to various groups including corporate clients, senior management, potential vendors, and industry consultants.
• Demonstrated project management experience in organizing, planning and executing projects from conception through implementation.
• Demonstrated attention to detail and ability to manage multiple tasks/clients required.
• Demonstrated experience in detailed product development discovery, documentation, and design work.
• Demonstrated analytical skills and ability to perform research and use the results of analysis to make effective strategic decisions.
• Demonstrated hotel industry knowledge reflecting the entire customer experience lifecycle (reservations - stay - ongoing relationship management).
• Demonstrated knowledge of travel distribution channels (Web, Mobile, Voice, GDS, TPI) and reservations sales "building blocks".
• Demonstrated proficiency with MS Office products (Word, Excel, PowerPoint) required.
• Demonstrated ability to adapt tactics and strategies to fast moving, rapidly evolving marketplace required.
• Demonstrated ability to use prototyping or simulation in product creation.
• Experience in formal requirements methodologies such as vision, scope, context, use cases, etc. preferred.
• Graduate coursework or degree a plus.
• Must be comfortable using meeting systems and video cameras
• Basic understanding of system hardware, software and ISP troubleshooting
• Basic understanding of AI
• Ensure PCI Compliance and customer data privacy are met in accordance with IHG guidelines
• Flexible work environment with a blend of remote and office work (determined by your line manager)
• Flexible work time based on office hour requirements
• Must provide internet access and some technology per IHG guidelines

Travel - 10% limited as needed

Location - Atlanta, GA: Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $106,000 to $125,000. This role is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
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