Manager, Internal Communications

American International Group; New York (NY); Hybrid; USD 120,000 - 146,000; Full time

Job summary

American International Group (AIG) in New York City seeks a Manager, Internal Communications to help execute strategies for HR, Legal and Compliance. Based at the NYC headquarters, this role collaborates across teams to translate complex programs into clear, on-brand messages.

The ideal candidate has 7+ years in internal communications within global, regulated environments, strong writing, and skilled in change management, stakeholder alignment, and content development for intranet and

Qualifications

• Must have 7+ years of internal communications experience in a complex global company.
• Excellent writing, verbal communication and executive presence.
• Strong project management, facilitation, conflict resolution and analytical skills.

Responsibilities

• Develop and execute internal communications strategies for HR, Legal and Compliance.
• Translate complex programs into clear, on-brand messages for colleagues and leaders.
• Collaborate with stakeholders to support leadership communications and events.
• Create and manage content for intranet, announcements, talking points and scripts.
• Measure impact and provide data-driven recommendations to improve engagement.

Job description

AIG is looking for a resourceful, strategic communicator to join our global Internal Communications team as a Manager, Internal Communications. This professional will play an integral role in executing and supporting communications strategies for programs and activities in support of our Human Resources and Legal and Compliance. Through strategic communications, this role will help colleagues better understand and engage with the programs, resources and opportunities available throughout their careers at AIG. The ideal candidate is someone who will come to work every day with energy, ideas, and the commitment to drive results. This position will collaborate closely with other communications professionals across the organization and stakeholder teams. This role reports to the Director, Leadership Communications in support of Human Resources and Legal and Compliance and is based in our New York City headquarters. It is office based 4 days per week, with 1 day remote.

Key Responsibilities

With a demonstrated track record of successfully developing and implementing communications strategies and plans within a complex, matrixed, global organization, this individual will support a diverse portfolio spanning Talent and Inclusion, Corporate Citizenship, Legal and Compliance and leadership communications. Key responsibilities include: Develop and execute communications strategies for Talent and Inclusion priorities, including Learning & Development, Performance Management, Employee Resource Groups and Talent Acquisition, translating complex programs into clear, relevant, on brand and engaging communications for colleagues and leaders. Collaborate with Corporate Citizenship to advise, influence and develop communications in support of colleague volunteerism, community impact and giving initiatives, helping showcase AIG's purpose and values through meaningful stories and engagement opportunities. Partner with Legal and Compliance stakeholders to develop and execute communications supporting employee-facing initiatives, helping colleagues understand important policies, requirements and expectations. Contribute to engaging, high-quality content for internal and external channels that communicates AIG’s progress across all areas of this role’s responsibilities. Build trusted relationships with partners across Human Resources, Legal and Compliance, Global Marketing and Communications and the broader AIG enterprise. Provide strategic guidance and executional support for global initiatives involving organizational change, culture and colleague engagement. Support planning, logistics, content development and successful execution of events in support of Human Resources and Legal and Compliance such as Town Halls, leadership meetings, leadership videos, speaking engagements and other events, as needed. Drive clear, consistent, high-quality communication materials, including, but not limited to, announcements, talking points, scripts, presentations and functional/business articles for our intranet. Manage multiple communications initiatives from planning through execution, ensuring alignment across audiences, messages, channels and timing. Leverage communication metrics to assess effectiveness, identify opportunities for improvement and provide data-informed recommendations that strengthen colleague engagement and understanding.

Job Requirements

7+ years of relevant experience developing and crafting internal communications within a complex/matrixed global company. Experience in a regulated industry is preferred but not required. HR or Internal Communication experience, digital experience a plus Able to work well independently and within a team setting. Demonstrate strong judgment and commitment to the highest standards of delivery and execution. Effective communication, project management, facilitation, conflict resolution, analysis, and interpretation, visionary and strategic thinking skills. Excellent writing and verbal communication skills. Confident, open and collaborative style. Demonstrates an executive presence and the ability to creatively address challenges and share best practices. Deep and broad business acumen; understanding of various communication channels. Strong relationship management, interpersonal, influencing and networking skills; track record of building relationships across a global, matrixed enterprise. Demonstrates curiosity and comfort with emerging technologies, including AI, and identifies opportunities to improve communications effectiveness and streamline processes Bachelor’s degree in journalism, communications or related field or equivalent experience

Salary and Benefits

For positions based in NYC, the base salary range is $120,000 - $146,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan.

In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: : 2026 Benefits Overview

Your actual compensation will be dependent on your skills, experience, and qualifications. #LI-CY1 At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area: CM - Communications AIG Employee Services, Inc. As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible. We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Additional information about AIG can be found at www.aig.com | YouTube | Instagram| LinkedIn.