Manager, Inside Account Development

DoorDash USA; Tempe (AZ); On-site; USD 117,000 - 172,000; Full time

Job summary

DoorDash is seeking a Manager, Inside Post-Sale to guide a high-performing team responsible for growing and retaining one of our key merchant segments. You will own performance outcomes, coach and develop talent, and shape the strategies that drive revenue growth and product adoption.

This role blends sales leadership, operational rigor, and cross-functional partnership—ideal for a leader who thrives in a fast-scaling environment and loves building teams that improve systems and processes.

Qualifications

• 4+ years of inside sales experience
• 2+ years leading and developing sales professionals
• Track record of driving performance in a metrics-driven environment
• Analytical and data-driven decision making
• Authentic leader who builds trust quickly
• Led cross-functional initiatives with influence without direct authority
• Skilled in performance management and talent development

Responsibilities

• Lead with impact: Manage and develop a team of Inside Sales Executives focused on revenue growth and product adoption
• Coach & develop talent: Provide consistent coaching, feedback, and career development support
• Build & scale: Interview, hire, onboard, and ramp new team members; design processes for efficiency
• Drive strategy through data: Analyze performance metrics and pipeline health to inform decisions
• Experiment & optimize: Pilot new outreach strategies and workflows to unlock growth
• Collaborate cross-functionally: Partner with Strategy & Ops, Product, Marketing, and Support teams to enable merchants’ success

Skills

Inside sales

Sales leadership

Data-driven decisions

Cross-functional collaboration

Performance management

Tools

Salesforce

Excel

Google Workspace

Job description

About the Team

The Inside Post-Sale team is focused on driving retention, satisfaction, and growth across our SMB merchant base. We partner closely with sales, onboarding, account management, and solutions teams to deliver meaningful impact for our merchants every day.

Based primarily in Phoenix, AZ, our team thrives in a high-energy, collaborative environment where we put Partners first, move quickly, and hold ourselves accountable to results. If you’re energized by developing people, building scalable processes, and driving measurable business impact, this is the team for you.

About the Role

As Manager, Inside Post-Sale, you will lead a high-performing team responsible for growing and retaining one of DoorDash’s most important merchant segments. You’ll own performance outcomes, coach and develop talent, and shape the strategies that power revenue growth and product adoption.

This role blends sales leadership, operational rigor, and cross-functional partnership — ideal for a leader who loves building teams and improving systems in a fast-scaling environment.

You’re excited about this opportunity because you will…

Lead with Impact

• Manage and develop a team of Inside Sales Executives focused on revenue growth, and marketing product adoption
• Set clear performance expectations and drive accountability to KPIs

Coach & Develop Talent

• Provide consistent coaching, feedback, and career development support
• Foster a culture of high performance, learning, and continuous improvement

Build & Scale

• Interview, hire, onboard, and ramp new team members
• Design and refine processes that improve efficiency and team effectiveness

Drive Strategy Through Data

• Analyze performance metrics and pipeline health to inform business decisions
• Identify trends and recommend strategic improvements to Sales and Operations leadership

Experiment & Optimize

• Pilot new outreach strategies, messaging, and workflows to unlock growth
• Champion operational improvements that enhance the merchant experience

Collaborate Cross-Functionally

• Partner with Strategy & Ops, Product, Marketing, and Support teams to ensure merchants have the tools and processes they need to succeed

We’re excited about you because...

• You bring 4+ years of inside sales experience
• You have 2+ years of experience leading and developing sales professionals
• You have a track record of driving performance in a metrics-driven environment
• You’re comfortable navigating ambiguity and thrive in scaling organizations
• You’re analytical and use data to inform decisions
• You’re an authentic, grounded leader who builds trust quickly
• You’ve led cross-functional initiatives and can influence without direct authority
• You’re skilled in performance management and talent development

Nice to Have

• Experience with Salesforce (or comparable CRM platforms)
• Strong proficiency in Excel and Google Workspace
• Experience in SMB, marketplace, or tech-enabled services environments

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$116,960 — $172,000 USD

The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado.

$146,200 — $215,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.