Manager, Infrastructure (Endpoint Engineering)

Medpace, Inc.; Cincinnati (OH); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation programs

Comprehensive health, retirement, and

Office-based culture with occasional W

Job summary

Medpace is seeking a Manager, Infrastructure to lead the enterprise desktop, mobile, and conference room A/V environments from our Cincinnati headquarters. You will guide a team of staff, consultants, and MSPs, using SCCM and Intune to engineer and support the core desktop environment while handling Tier III incidents.

You will drive architecture improvements, manage OS deployment via Tanium, and supervise software updates, licenses, and asset tracking.

Qualifications

• Bachelor’s degree in computer science or related field.
• 5+ years in management leading technical teams in 24/7 environments.
• 7+ years in IT user or system support roles.
• Experience in project management, execution and delivery to customers.
• Windows and MacOS system features, settings, and installation.
• Tier III desktop incident support experience and remediation.
• Knowledge of Intune, Autopilot and MDM configurations.
• Active Directory, Group Policy administration; Azure AD familiarity.
• PowerShell or VBScript scripting ability.
• Networking basics and effective communication to nontechnical audiences.

Responsibilities

• Oversee budgets and associate development per job requirements.
• Coach and develop Engineering Team capabilities.
• Provide technical leadership for Endpoint Management with Intune, 365, Azure.
• Manage global purchasing for end-user devices and refresh programs.
• Suggest improvements to desktop architecture and golden images.
• Maintain OS deployment images and Tanium task sequences.
• Plan and configure client software deployment and packaging.
• Track hardware/software assets for license compliance.
• Oversee AV across conference rooms using Teams.
• Manage handheld device fleet via MDM and related tools.
• Stay current on emerging technologies and capabilities.

Skills

People management

Team leadership

Communication skills

Project management

Mentoring

Technical leadership

Strategic thinking

Education

Bachelor's Degree in Computer Science or related area

Tools

SCCM

Intune

Tanium

Microsoft 365

Azure

Active Directory

PowerShell

VBScript

JAMF

Autopilot

Job description

Our corporate activities are growing rapidly, and we are currently seeking a full-time, office-based Manager, Infrastructure to join our Information Technology team. As a Desktop Engineering Manager, you will oversee administration of the enterprise desktop, mobile device, and conference room A/V environments. Through a team of staff, consultants and managed service providers, uses Microsoft System Center Configuration Manager (SCCM) and Microsoft Intune to engineer and support the core desktop environment, and provide support for Tier III desktop and user incidents.

Responsibilities

• Manages people, processes, expense and project budgets, performance management, compliance activities, and associate development as required by the job;
• Coach, mentor and develop required skills, capabilities and behaviors of Engineering Team;
• Provides technical leadership and recommendations for best practices to senior management regarding Endpoint Management and configuration with Medpace’s Microsoft Intune, Microsoft 365, and Azure environments;
• Directly manage the global purchasing and forecasting of end-user workstation and peripheral purchases in accordance with the demands of Medpace’s new hire needs and refresh program requirements;
• Recommends and implements improvements to desktop architecture and design or redesign;
• Develops and maintains standard configuration of golden images for deployment into the virtual and physical desktop environment;
• Manages the process for deploying operating systems using Tanium, including updating images, creating and configuring task sequences, customizing pre-installation boot images, and building driver packages for various hardware types of operating system architectures;
• Determines the methodology for installing and configuring client software on computers in the enterprise endpoint environment using Tanium, Intune or similar products;
• Manages application and software updates, including packaging standard applications, publishing applications to the software catalog, and creating custom packages and scripts;
• Develop methodology and process to plan, monitor, and record hardware and software assets to ensure compliance with licenses/entitlements/contracts and property accounting policies;
• Oversee Audio/Visual capability across Medpace global conference room footprint using Microsoft Teams;
• Manages handheld mobile device fleet using MDM; and
• Stay current on emerging technologies and new capabilities in the market.

Qualifications

• Bachelor's Degree in Computer Science or a related area, 5+ years of experience in management positions, including leading technical teams supporting a 24/7/365 environment;
• 7+ years of progressively responsible experience in an IT user or system support capacity;
• Prior experience in project management, execution, and delivery to customers;
• Microsoft Windows and MacOS system features, settings, and installation;
• Skill in providing Tier III desktop incident support to end-users and assisting system engineers to resolve technically complex issues, drive remediation through in-depth analysis, and develop and document standardized processes;
• Advanced working knowledge of Apple iPhone and Android mobile device interoperability;
• Knowledge of Intune and Autopilot, and their use for managing features, settings, and configurations of Windows, Office, and third‑party applications;
• Active Directory, Group Policy, JAMF and their use for managing user and computer objects;
• Requires high-level knowledge of Azure AD, Group Policy, Antivirus Management and MDM solutions;
• Ability to understand and write scripts in PowerShell and/or VBScript;
• Understanding of wired and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANS; and
• Ability to speak and write effectively, with emphasis on communicating technical issues to nontechnical audiences.

Medpace Overview

Medpace is a full-service clinical contract research organization (CRO) providing phase l-lV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through the advancement of clinical research. We leverage in-country regulatory and therapeutic expertise across all major therapeutic areas including oncology, cardiology, metabolic, endocrinology, central nervous system, and anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, we employ more than 6,500 people across 40+ countries.

Why Medpace?

When you join Medpace, you become part of an innovative team that brings cutting-edge therapies to market while building a meaningful and rewarding career focused on scientific excellence and improving patient outcomes around the world through continuous learning and cross-functional collaboration.

Purpose-Driven Work

• Work alongside physicians, scientists, and industry-leading experts committed to advancing the global development of medical therapeutics through clinical research excellence

Collaborative Culture

• Contribute to an interactive team environment that empowers decision making, creative thinking, and continuous learning through open communication and mutual trust.
• Leadership throughout Medpace is both accessible and approachable

Continuous Growth & Development

• Office based environment with on-site mentors
• Defined career paths with clear advancement opportunities
• Industry renowned onboarding and training programs designed to accelerate professional development
• Ongoing training and continuous learning opportunities throughout your career
• An environment that encourages employees to influence change, contribute ideas, and grow quickly

Other Employee Benefits

• Competitive compensation programs that recognize and reward performance
• Comprehensive health, wellness, retirement, and PTO benefits
• Office based culture with occasional WFH that provides flexibility for eligible positions after training
• Company-sponsored social events and intramural sports

Cincinnati Headquarters Experience

• A modern corporate campus designed to support collaboration and productivity
• Multiple on-site dining options in the heart of Madison Square
• Free on-site parking
• Convenient access to on-site 24-7 fitness and wellness facilities

What to Expect Next

A Medpace team member will review your application and if your profile matches our current needs, you will be contacted for an interview. While we review all applications carefully, we are unable to respond to every applicant, and only candidates selected for interviews will be contacted.