IT Support

Medpace; Cincinnati (OH); On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Health & retirement benefits

Occasional WFH after training

Company-sponsored social events

Job summary

Medpace is seeking a qualified IT Support professional in Australia to join our IT team. You will handle user account administration, provide frontline support for hardware, software, and cloud-based applications, and work with a regional/global IT group to resolve issues.

The ideal candidate holds a Bachelor’s degree in a IT-related field and has 1+ years of Help Desk experience, with strong problem-solving and communication skills. Occasional on-site work in Victoria may be required.

Qualifications

• Bachelor’s degree in computer science, information systems, information technology or related IT fields.
• 1+ years of experience in a Help Desk or IT Support role.
• Experience with PC equipment, Azure Active Directory, Office 365, and Adobe products.
• Strong problem solving and troubleshooting skills.
• Excellent verbal and written communication skills.

Responsibilities

• User account administration for network, e-mail, and other applications.
• Support end users on company equipment and software applications including hardware, peripherals, and mobile devices.
• Research and resolve technical problems of equipment and software applications.
• Respond to tickets, telephone calls, e-mails, and requests for technical support.
• Document, track, and monitor problems to ensure timely resolutions.
• Collaborate with regional/global IT team members.

Skills

Help desk experience

Troubleshooting skills

Verbal and written communication

Education

Bachelor’s degree in computer science, information systems, information technology or related IT fields

Tools

Azure Active Directory

Office 365

Adobe products

PC equipment handling

Job description

Due to our continued growth, we are in need of a qualified, focused individual for a vital role in our IT Support department.

Responsibilities

• User account administration for network, e-mail, and other applications
• Provide support to end users on company provided equipment and software applications including computer hardware, peripherals, mobile phones, computer operating systems, and office applications
• Research and resolve technical problems of equipment and software applications
• Respond to tickets, telephone calls, e-mails, and requests for technical support
• Document, track, and monitor problems to ensure timely resolutions
• Communicate and collaborate with a regional/global IT team member.

Qualifications

• Bachelor’s degree in computer science, Information Systems, Information Technology or other IT related fields
• 1+ years of experience in a Help Desk or IT Support type role
• Experience with PC Equipment, Azure Active Directory, Office 365, Adobe products, and other cloud-based applications a plus
• Strong problem solving and troubleshooting skills
• Excellent and verbal and written communication skills

Medpace Overview

Medpace is a full-service clinical contract research organization (CRO) providing phase l-lV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through the advancement of clinical research. We leverage in-country regulatory and therapeutic expertise across all major therapeutic areas including oncology, cardiology, metabolic, endocrinology, central nervous system, and anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, we employ more than 6,500 people across 40+ countries.

Why Medpace?

When you join Medpace, you become part of an innovative team that brings cutting-edge therapies to market while building a meaningful and rewarding career focused on scientific excellence and improving patient outcomes around the world through continuous learning and cross-functional collaboration.

Purpose-Driven Work

• Work alongside physicians, scientists, and industry-leading experts committed to advancing the global development of medical therapeutics through clinical research excellence

Collaborative Culture

• Contribute to an interactive team environment that empowers decision making, creative thinking, and continuous learning through open communication and mutual trust.
• Leadership throughout Medpace is both accessible and approachable

Continuous Growth & Development

• Office based environment with on-site mentors
• Defined career paths with clear advancement opportunities
• Industry renowned onboarding and training programs designed to accelerate professional development
• Ongoing training and continuous learning opportunities throughout your career
• An environment that encourages employees to influence change, contribute ideas, and grow quickly

Other Employee Benefits

• Competitive compensation programs that recognize and reward performance
• Comprehensive health, wellness, retirement, and PTO benefits
• Office based culture with occasional WFH that provides flexibility for eligible positions after training
• Company-sponsored social events

Please note benefits may vary based on country.

What to Expect Next

A Medpace team member will review your application and if your profile matches our current needs, you will be contacted for an interview. While we review all applications carefully, we are unable to respond to every applicant, and only candidates selected for interviews will be contacted.