Manager, Information Technology (Service Desk)

Valley Health; Winchester (VA); On-site; USD 164,761,000 - 247,141,000; Full time

Benefits offered by this job

Zero-Deductible Health Plan

Dental and vision insurance

Generous Paid Time Off

Tuition Assistance

Retirement Savings Match

Employee Assistance Program

Job summary

Valley Health in Winchester, VA seeks a Manager of Information Technology (Service Desk) to oversee IT operations and lead strategic initiatives across the service desk. You will act as the primary escalation point for IT issues and collaborate with cross-functional teams to align IT with patient care goals.

The role requires strong leadership, a solid foundation in healthcare IT, and a track record of improving service delivery while ensuring regulatory compliance and security.

Qualifications

• Bachelor’s degree or equivalent healthcare IT experience.
• 5+ years healthcare IT experience.
• 2+ years management or leadership experience.

Responsibilities

• Oversee day-to-day IT operations and service desk functions.
• Lead planning, implementation, and optimization of IT infrastructure and systems.
• Review KPIs, drive improvements, and manage staff development.

Skills

IT leadership

Network administration

Security practices

Project management

Regulatory knowledge

Education

Bachelor's degree

Tools

ITIL

Project management tools

Job description

## Manager, Information Technology (Service Desk)Applylocations: Winchester, VAtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR109329*As one of the **nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare**, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.*## DepartmentINFORMATION SYSTEMS - 108231## Worker Sub TypeRegular## Work ShiftFirst Shift (United States of America)**Pay Range**$57.50 - $86.25# **Job Description**As an IT Manager, you will be responsible for overseeing and managing all aspects of the day-to-day operations of information technology infrastructure and systems in your areas of responsibility. The IT Manager will be the lead point of contact for troubleshooting companywide IT issues, resolving software and systems issues, and making recommendations on areas of process improvements to IT senior leadership in your areas of responsibility.Your role will involve implementing IT strategies, ensuring network security, managing IT hardware/infrastructure, and providing technical leadership support to our employees. You will collaborate with cross-functional teams to align IT initiatives with business goals and regulatory requirements. The IT Manager manages daily functions of assigned areas, ensures continuity of services, and prepares long and short range goals of your assigned teams. You will identify development opportunities, enhancements, and maintenance priorities for all areas of responsibilities. Responsiblities include: coordinate with internal collaborators to develop corrective and preventative actions to address identified non-conformities; keep up-to-date with industry best practices, regulatory requirements, and proactively identify areas for improvement; reviews Key Performance Indicators (KPIs) taking action as needed to improve IT related performance; and hire, train, mentor, and provide performance management or corrective actions following policy.**Education**Bachelor's degree or equivalent work experience in healthcare information technology or relevant field is required.**Experience**(5+) years of healthcare IT experience is required.(2+) years of management, supervisory or leadership experience required.**Certification & Licensure****Qualifications*** Strong knowledge of IT operations, network infrastructure, server administration, and/or enterprise software applications* Experience with information security practices and risk management* Proficiency in project management methodologies and tools* Excellent leadership/team management skills, business acumen, and technology proficiency* Strong problem-solving and analytical abilities* Effective communciation and interpersonal skills/ Excellent Customer Service* Attention to detail* Expert knowledge of IT best practices, policies, and regulations# **Benefits**At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:* A Zero-Deductible Health Plan* Dental and vision insurance* Generous Paid Time Off* Tuition Assistance* Retirement Savings Match* A Robust Employee Assistance Program to help with many aspects of emotional wellbeing* Membership to Healthy U: An Incentive-Based Wellness ProgramValley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.To see the full scale of what we offer, visit valleyhealthbenefits.com.