Manager, Incident Response

Kroll, LLC.; United States; On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Healthcare coverage

PTO

401(k) matching

Job summary

Kroll’s Cyber & Data Resilience Practice is seeking a Manager with solid knowledge of Digital Forensics and Incident Response to guide engagements for a global client base. You will mentor junior staff, collaborate with senior colleagues, and help deliver high-quality incident response services.

You will manage complex cases, build strong client relationships, and ensure KPIs are met while maintaining Kroll’s standards of service and integrity across projects.

Qualifications

• Five (5) years incident response experience, preferably in consultancy.
• Certifications such as CREST IR, CFCE, ENCE, GIAC (GCFA, GCIH, GREM, GNFA) would be beneficial.
• Excellent English written and verbal communication; strong client-facing skills.
• Ability to manage complex cases, resources, and budgets across multiple projects.

Responsibilities

• Deliver DFIR engagements with strong technical support for cyber defense or incident response assignments.
• Support the Case Manager through project structuring, resource management, findings presentation, and client advisory.
• Mentor junior staff and uphold Kroll’s high standards of service and integrity.
• Ensure KPIs (utilization, business generation, personal objectives) are achieved and communicate issues to leadership.

Skills

Network Security

Incident Response

Project Management

Fluent English

Job description

We are looking for talented individuals with solid knowledge of Digital Forensics and Incident Response to join our Cyber & Data Resilience Practice as a Manager! As a Manager at Kroll, you will provide support and guidance to a wide variety of clients in managing their Incident Response Engagement. You will work alongside accomplished senior staff, enhancing your own DFIR expertise, while mentoring junior team members and delivering excellent service. You will be part of an award-winning and respected team supporting a global network of clients and colleagues.

Kroll’s elite security leaders deliver rapid responses for over 2,000 incidents per year and have the resources and expertise to support the entire incident lifecycle, including litigation demands.

Day-to-day Responsibilities

Delivery of strong technical skills in support of cyber defense or incident response assignments.

Supports the Case Manager in the effective running of an assignment through to its closure, providing input to structuring projects, managing resources, presenting findings and providing commercially viable advice to the client.

Monitors quality of own work and that of the assignment team, and ensures value is delivered to the client.

Communicates regularly to senior members of the team, bringing case issues and findings to attention of appropriate personnel for resolution and decision making.

Develop and maintain key client relationships, ensuring Kroll’s high standards of service and integrity are adhered to at all times.

Support the development of junior staff by acting as mentor and ensuring Kroll’s high standards are met at all times.

Ensure Key Performance Indicators (consisting of utilization rates, business generation and personal objectives) are consistently achieved.

Identify own learning needs and opportunities, and continuously seek to improve personal performance.

We are currently looking for individuals that hold the following skill and expertise:

Network Security

Computer Security Audit

The individual must possess excellent project management skills, with ability to communicate effectively and build strong working relationships with both clients and colleagues across Kroll’s network of offices.

Recommended five (5) years incident response experience investigating and remediating cyberbreaches, preferably in a consultancy position.

Desired qualifications: CREST IR, CFCE, ENCE, GIAC or other certification(s) would be beneficial (GCFA, GCIH, GREM, GNFA).

Fluency in English is required.

Extensive experience of managing complex cases and successfully managing resources and budget.

Ability to drive forward and co-ordinate a number of concurrent projects and tasks, managing competing demands.

Clarity of thought and expression to win confidence from key stakeholders and colleagues.

A highly professional and commercial approach to problem solving.

Due to the range of assignments that you will manage across various industry-sectors and country locations, a key interest in global events and markets, with an awareness of working across different cultural and political environments is essential.

Excellent written and verbal communication skills that help represent diverse communities.

Healthcare Coverage: Comprehensive medical, dental, and vision plans.

Time Off and Leave Policies: Generous paid time off (PTO), paid company holidays, generous parental and family leave.

Protective Insurances: Life insurance, short- and long-term disability coverage, and accident protection.

Compensation and Rewards: Competitive salary structures, performance-based incentives, and merit-based compensation reviews.

Retirement Plans: 401(k) plans with company matching.

Please note that benefits may vary by region, department and role. We encourage you to speak with your recruiter to learn more about the specific benefits available for your position.

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.

We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.