Manager in Training

The Escape Game; Omaha (NE); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) and matching

Paid time off

Job summary

The Escape Game and Great Big Game Show in Omaha, NE seek a Manager in Training for an in-person, full-time role. Starting as MIT offers a clear path to General Manager within 6–12 months and potential moves to other cities or corporate roles.

If you’ve led teams in hospitality or retail and enjoy developing others, you could fit this role. The program covers coaching, hiring, scheduling, payroll, guest experience, and store performance as you move toward store leadership.

Qualifications

• 18 or older; late closing shifts, cash handling, building access, staff supervision.
• High school diploma or equivalent.
• Experience leading teams in hospitality, theater, or retail.

Responsibilities

• Lead a team of 12–60 team members.
• Coach, hire, schedule, and payroll responsibilities.
• Ensure guest experience and brand standards.
• Attend leadership development activities and performance reviews.

Skills

Leadership

Team coaching

Customer service

Cash handling

People management

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager in Training

Full Time Management GBGS Nebraska, Omaha, NE, US

2 days ago Requisition ID: 1937

Manager in Training (MIT): The Escape Game and Great Big Game Show

Pay: $17.00 / hour

Location: The Escape Game and Great Big Game Show, Omaha, Nebraska. In-person role.

Position Description

Our managers lead our teams in Making People’s Day.

Starting as a Manager in Training at The Escape Game and Great Big Game Show gives you opportunities to grow into a General Manager in 6-12 months, move to different cities, or grow to Corporate roles.

If you’ve worked in a restaurant, hotel, theater, theme park, or retail, and you’re the one guests always ask for by name, you’re probably meant to be on our team.

Does this sound like something you’d have fun doing? Surprising a guest with mozzarella sticks because they mentioned craving some in the lobby before their game, ordering a custom Spider-Man cake in record time for a young guest on their birthday, or coordinating an elaborate marriage proposal in-game. All of these are real moments that happen daily at The Escape Game and Great Big Game Show.

The Escape Game and Great Big Game Show are constantly opening new stores across the country, and we're looking for leaders to grow into General Managers. In our Leadership Pipeline, you'll learn the business from the ground up. You'll start on the floor as a Guest Experience Host and work through every role in the store, and build skills in team coaching, hiring and staffing, scheduling and payroll, guest experience, and store performance. The goal is to be General Manager and placed as a store leader within a year. We're looking for people with 2+ years of management experience who love developing others and stay calm when things get busy. If you love escape games and have a passion for people, we’d love for you to apply!

Timeline

Training: Mid December

Targeted Store Open Date: 1/9/2027

These dates may change because this is a new store launch.

Schedule and hours

Work about 35–40 hours per week, including meal breaks. Some weeks may be more or less, depending on store needs.

This is a non-exempt (hourly) role. You'll work 4.5 to 5 shifts per week.

Take an unpaid 30-minute break during any shift of 6 hours or more. You can take it at any point in your shift unless state law is more restrictive.

Culture and team leadership

Strengthen TEG/GBGS culture by selflessly serving the team.

Support the GM in leading a team of 12–60 team members of all ages.

Encourage, inspire, and empower team members to make decisions and grow.

Promote and maintain a positive atmosphere.

Show real care so team members feel supported, engaged, and excited to work.

Write your store's weekly newsletter so the team stays informed about store and company updates.

Guest experience and brand

Be a TEG/GBGS brand ambassador who shows care for every single guest.

Deliver an accurate, clear, and enthusiastic message about TEG/GBGS.

Collect and track epic guest stories to use as a training tool.

Look for guest feedback and offer quick, creative solutions to problems.

Solving guest problems politely, enthusiastically, and efficiently

Make sure that every guest leaves happier than when they arrived.

Training and standards

Take personal responsibility for your learning and training from your GM and Operations team.

Work with the GM to train team members and coach TEG/GBGS standards with continuous, gracious pressure.

Keep mastery of all front-of-house roles: Game Show Host, Game Guide, Guest Experience Specialist (front desk and sales), Trainer, and Team Leader.

Enthusiastically roll out new company initiatives, strategies, policies, and training programs.

Operations

Help keep operations excellent by maintaining apparel and products, game inventory, cash controls, shift schedules, and facility upkeep.

Help keep studios and back-of-house areas clean, safe, and fully working.

Help with required reports.

Development

Attend paid meetings with all AMs and MITs to build community and reinforce training.

Complete an annual management performance review with one or more of your direct leaders, usually at the end of each calendar year.

Job Requirements

18 or older. The role includes late closing shifts, cash handling, building access, staff supervision, and possible driving, and labor law restricts minors from several of these.

High school diploma or equivalent.

Have excelled as Game Show Host (or Game Guide), Guest Experience Specialist, Team Leader, and Trainer.

Flexible availability, including nights, weekends, and holidays. You must work at least 2 weekend shifts and 2 night shifts per week unless you request time off in writing (by email and in our timekeeping software) at least two weeks in advance.

Fully embody our mission, vision, and values.

Strongly preferred: completed, or actively taking, James Murrell's leadership foundations course, The Leadership Game .

Follow uniform standards for store managers:

"Professional" attire: the standard guest-facing uniform plus at least one elevated item, such as a collared shirt or polo, slacks, or dress shoes. Elevated items should still be modest and practical for hosting.

Natural hair color, such as shades of black, blonde, brown, gray, or red. Facial hair and eyebrows should match.

Knowledge, Skills, and Abilities

Love serving others and enjoy interacting with guests

Believe contestants are the stars of the show

Flexible in a fast-changing work environment

Consistently fantastic attitude

Want to grow and welcome regular feedback

Strong interpersonal and communication skills

Able to positively influence others

Experience managing cash systems

Basic computer skills

401(k) and 401(k) matching

Health, dental, and vision insurance

Paid time off

Our Mission

To design and deliver epic interactive experiences for every single guest.

Our Values

Passion: We love our guests, our brand, and our games.

Integrity: We endeavor to honor God through hard work, honesty, fairness, and generosity.

Creativity: We are always expanding the boundaries of what is possible.

Teamwork: We can best accomplish our goals by selflessly working together.

Excellence: We are relentless in our pursuit to be the best.

Growth: We believe in expanding our business and developing our team members.

Application Question

This role requires flexible availability during our operating hours, Monday–Sunday, 8am–2am. What is your availability? Do you have any recurring commitments?