Guest Experience Lead

Great Big Game Show; California; On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

401(k) and matching

Flexible spending account

Life insurance

Job summary

Great Big Game Show is hiring for a Guest Experience Lead to join our energetic team at Westfield Valley Fair in California. You will train quickly, welcome guests, explain games, and keep shows moving smoothly in a high-energy setting.

The role blends frontline hosting with front desk duties, delivering unforgettable guest experiences every shift. We offer growth through promotion and a strong team culture.

Qualifications

• Guest-focused mindset
• Available to work nights, weekends, and holidays
• Able to speak to and lead groups of 2–14 guests
• Able to meet the physical requirements listed
• Reliable, coachable and team-oriented

Responsibilities

• Uphold current and new company service standards
• Deliver upbeat, conversational introductions
• Introduce each mini-game clearly and enthusiastically
• Improvise fun, family-friendly commentary for guests of all ages
• Track points, award winners, and celebrate with guests
• Deliver a clear, engaging outro recap of the experience
• Resolve service failures graciously
• Check in guests for their game show and prepare them for fun

Skills

Guest service

Public speaking

Teamwork

Adaptability

Tools

Host software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Experience Lead

2 Attachments

See what it's like to work with us. Copy and paste the link below:

Start: We need someone to start training November 3rd and be available through January 16th.

Role: Guest Experience Lead at Great Big Game Show

Job Type: Part-time and full-time. Non-exempt, hourly.

Starting Pay: $ 19.50 /hour. See pay increase opportunities below.

We have 29stores nationwide and are opening 15-20 more in 2027-and we are looking for leaders to launch them! Great Big Game Show hosts can grow into a manager role in as little as 3-12 months! Growth is based on your performance, availability, and alignment with our Mission, Vision, and Values.

Host: $ 18.45 /hour

Guest Experience Leader: $ 19.50 /hour

Assistant Manager in Training: $ 20.50 /hour

Assistant Manager: $ 21.50 /hour

General Manager: Salaried position. Potential bonus and salary increase opportunities with tenure. Salaries vary per location.

Location: We're located in Westfield Valley Fair

Schedule: Nights, weekends, and holidays required; number of hours and shifts available vary by season

Hours/Shifts: We're open 8am until after midnight daily. Shifts are usually 6-8 hours long; shorter or longer depending on business needs.

Physical Requirements: Able to stand for up to 6 game shows per shift; lift 30-40 lbs; bend, crawl, and move around a live studio set

Experience Required: None! We train you. Prior hosting, performance, customer service, or hospitality experience is a plus.

What is Great Big Game Show?

Brought to you by the creators of The Escape Game, it's a real-life game show that you can play with your friends and family. In one hour, two teams face off in classic game show mini-games with a live host. That host could be YOU.

The Role

Guest Experience Leads at Great Big Game Show are world-class hospitality experts who love people, thrive in high-energy, fast paced environments, and take pride in creating unforgettable guest experiences.

You'll learn both the role of a host and our front desk guest specialist.

You'll introduce each game, deliver fun commentary, track points, and ultimately crown a winning team, all while making every guest feel seen, celebrated, and included.

This is a guest-facing, performance-based role where energy, confidence, and care for others matter. Hosts set the tone for the entire experience, from the first introduction to the final celebration.

Why Work With Us?

Growth is real. Our fastest promotion from Host to GM was 4 months!

Many of our shift leaders have been with us since we opened.

You'll high-five strangers, celebrate teams with confetti, and clock out having made a kid's birthday.

You'll have a week of training before running a show solo.

You'll get quarterly feedback on your shows so you know what success looks like.

JOB REQUIREMENTS

Must-Have:

• Guest focused mindset
• Available to work nights, weekends, and holidays
• Comfortable speaking to and leading groups of 2-14 guests
• Able to meet the physical requirements listed above
• Reliable, coachable, and team-oriented

Guest Experience & Hosting:

• Uphold current and new company service and hospitality standards
• Deliver upbeat, conversational introductions
• Introduce each mini-game clearly and enthusiastically
• Improvise fun, family-friendly commentary for guests of all ages
• Track points, award winners, and celebrate with guests
• Deliver a clear, engaging outro recap of the experience
• Resolve service failures immediately and graciously
• Check in guests for their game show and prepare them for fun
• Comply with our uniform standards. Copy and paste this link to view all uniform standards:
• Guest Experience Lead/Front Desk:
• Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests
• Making and changing reservations in-person and over the phone
• Maintaining a clean lobby
• Booking as many guests and reservations as possible
• Coordinating show start times with team members and guests
• Coordinating breaks for team members
• Communicating with the management team, whether they are in-store or not
• Opening and closing the store
• Upholding GBGS standards by redirecting and encouraging team members using "Continuous, Gracious Pressure," GBGS's form of team coaching
• Addressing minor maintenance issues
• Ensuring each guest has a five-star experience and leaves happy

Operations & Team Support:

Use a host software to operate game shows in a studio

Ensure studios are reset accurately and efficiently using setup sheets

Maintain cleanliness of games and the facility

Restock inventory and complete required reports

Capture exciting guest moments and create and send highlight videos

Maintain excellent time management to stay on schedule for assigned games

This is a non-exempt hourly role . Full-time team members are eligible for:

• 401(k) and matching
• Flexible spending account
• Life insurance

Copy and paste this link to view full benefits:

https://drive.google.com/file/d/1UcTcZfg2Df0VfTtMhE3O3-kOvqVr3jDh/view?usp=sharing

Company Mission Statement

To design and deliver epic interactive experiences for every single guest.

Company Values

Passion : We love our guests, our brand, and our games.

Integrity : We endeavor to honor God through hard work, honesty, fairness, and generosity.

Creativity : We are always expanding the boundaries of what is possible.

Teamwork : We can best accomplish our goals by selflessly working together.

Excellence : We are relentless in our pursuit to be the best.

Growth : We believe in expanding our business and developing our team members.

Attachments (2)

Local Store 2026 Benefits Overview (with FSA) (4).pdf