GM in Training — Immersive Experience Leader

Great Big Game Show; Raleigh (NC); Hybride; USD 43 000 - 58 000; Plein temps

Résumé du poste

Great Big Game Show is hiring a General Manager in Training for our Raleigh, NC location. This full-time role includes hands-on training from December 1, 2026 to February 14, 2027 and leadership duties across guest experience, operations, and team development.

You will work closely with headquarters leaders to deliver exceptional guest experiences, uphold GBGS standards, and grow store performance in a fast-paced environment.

Qualifications

• Requires high school diploma or equivalent.
• Leadership experience preferred.
• Willingness to be on-call during all hours of operation.
• Ability to work nights, weekends, and holidays.

Responsabilités

• Exceed guests’ expectations through exceptional hospitality and guest care.
• Lead store operations to ensure standards for cleanliness, safety, and efficiency.
• Manage staffing plans and scheduling to balance guest experience with labor costs.
• Drive performance through revenue optimization and cost control.
• Collaborate with HQ to align local strategy with company-wide goals.

Connaissances

Leadership

Formation

High school diploma or equivalent

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager in Training

Full Time GBGS Raleigh 2 Attachments

10 days ago Requisition ID: 1894

Salary: $50,000.00 Annually

What is Great Big Game Show?

In 2023, The Escape Game introduced something entirely new: Great Big Game Show .

Great Big Game Show (GBGS) is an immersive, live-hosted experience where guests become contestants, competing in fast-paced mini-games on a soundstage inspired by their favorite TV game shows.

Great Big Game Show is expanding rapidly across the United States, with 26 locations and 15 more locations opening in 2027.

Copy and paste this link to see what it's like to be a game show host:

Growth in salary with tenure and transferring to higher tier stores

Location:

We're opening in Park Central!

200 Park at North Hills Street Raleigh, NC 27609

In a full year, GMs will receive 15 PTO days (for sick, bereavement, or vacation use) per year after a 30-day waiting period.

GMs may earn up to 8 floating holidays if you are required to work a holiday, as well as working 4 other days during the week in which the holiday occurred. The holidays you are eligible for are based on your start date as a GM.

100% individual medical coverage and 50% medical coverage for GM dependents. (Only legal spouses and natural-born or adopted children count as dependents.) GMs are also eligible for dental and vision insurance at 100% cost to the individual. Note: benefits are subject to change on an annual basis at open enrollment.

401(k) match up to 4% (normal eligibility requirement must be met before applying).

529 tuition savings plan.

Long-term disability, short-term disability, life and accidental death & dismemberment insurance after a 60-day waiting period.

Additional benefits information can be found by clicking here and here .

Timeline

On-the-ground training, including travel:December 1-20, 2026

Fully available for training:December 1, 2026-February 14, 2027

These dates are subject to change due to the nature of a new store launch.

Description

The General Manager is responsible for the success of their store across five main areas :

Exceeding our guests’ expectations through exceptional hospitality At our core, we are a hospitality company that obsesses over the experience of every single guest. All Great Big Game Show locations have earned a 5.0 Google review rating by delivering an unexpected level of guest care.

Upholding training and operational standards Ensuring excellence in our games, hosting, and day-to-day execution.

Managing staffing and efficiency Building and maintaining staffing plans that flex with seasonality while balancing guest experience and labor efficiency.

Maintaining world-class facilities Ensuring studios and back-of-house areas are clean, safe, fully functional, and consistently reflect the GBGS brand.

Serving as the primary business leader of the location Owning the overall performance, culture, and results of the store.

General Managers work closely with their Operations Leader at headquarters. These two roles operate as trusted partners, working side by side to lead the business.

Strengthen GBGS culture by selflessly serving the team

Hire enthusiastic, self-motivated, competent brand ambassadors

Clearly communicate expectations around role requirements and the realities of the business, including late nights, weekends, and holidays

Ensure team members are informed of store-level and company-wide updates

Develop team members and create new leaders within the store

Demonstrate genuine care so team members feel supported, engaged, and excited to work

Ensure the GM or another manager is available as a resource whenever the business is open

Guest Experience & Brand Representation

Be accountable for all service failures or potential service failures and implement solutions

Act as a brand ambassador who delivers an accurate, clear, and enthusiastic message about GBGS

Seek guest feedback and use it to improve processes and procedures

Operations & Facilities

Lead a world-class operation and uphold the highest standards in studios and facilities

Take full responsibility for cleanliness and safety in all front-of-house and back-of-house areas

Ensure studios are fully functional and well maintained

Partner with the Product Care team at HQ to troubleshoot and resolve issues quickly

Training & Standards

Relentlessly uphold GBGS operational and training standards

Train and coach standards consistently with every team member

Maintain mastery of all front-of-house roles, including Game Show Host and Guest Experience Specialist (front desk and sales).

Maintain the integrity of all HR and financial processes

Business Performance

Comply with all finance standards, including payroll, cash controls, and expense reconciliation

Deliver sustainable, healthy business results that create GBGS fans among both guests and team members

Meet or exceed annual earnings targets through revenue optimization and cost management

Build weekly schedules that balance excellent guest experiences with appropriate labor costs

Create community awareness through partnerships with nearby restaurants, hotels, and local businesses

Partner with HQ to develop a “one size fits one” strategy for the location

Enthusiastically pilot new sales and marketing initiatives

Job Requirements

High school diploma or equivalent

Leadership experience (6 months or more preferred)

Full embodiment of our mission, vision, and values

Willingness to be on-call during all hours of operation

Ability to work nights, weekends, and holidays

GBGS must be your sole employer during your time as General Manager

Required attendance at the annual GM Escape event (typically held in Q4)

Align with GBGS uniform standards for store managers

You Might Be a Great Fit If:

You genuinely enjoy interacting with guests

You believe contestants are the star of the show

You want to grow and appreciate regular feedback

You care deeply about excellence and coaching others

You enjoy a fast-paced, challenging leadership role

Key Performance Indicators

Staffing efficiency and labor management

Staffing levels and hiring readiness for peak seasons

Guest survey results and online reviews

Store revenue and earnings performance

Company Mission Statement

To design and deliver epic interactive experiences for every single guest.

Company Values

Passion: We love our guests, our brand, and our games.

Integrity: We endeavor to honor God through hard work, honesty, fairness, and generosity.

Creativity: We are always expanding the boundaries of what is possible.

Teamwork: We can best accomplish our goals by selflessly working together.

Excellence: We are relentless in our pursuit to be the best.

Growth: We believe in expanding our business and developing our team members.

Attachments (2)

GBGS Uniform Standards.pdf

Local Store 2026 Benefits Overview (with FSA) (4).pdf