Manager In Training

Instant Cellular; Lompoc (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Instant Cellular in the United States is seeking a dynamic Store Manager to lead our retail team, drive sales, and deliver exceptional customer service.

You will oversee daily operations, train staff, manage inventory, and implement strategies to increase profitability while maintaining store standards and compliance.

The ideal candidate has retail leadership experience, strong communication, and bilingual abilities are a plus.

Qualifications

• Proven experience in retail sales with a focus on driving revenue.
• Strong team management and staff development skills.
• Experience in training to enhance product knowledge.
• Excellent phone etiquette for customer interactions.
• Bilingual proficiency is a plus.

Responsibilities

• Oversee daily store operations, including sales, inventory management, and customer service.
• Train, develop, and motivate store staff to achieve sales targets and provide exceptional customer service.
• Implement strategies to drive sales growth and increase profitability.
• Ensure compliance with company policies and procedures.
• Manage store budget, including payroll and expenses.
• Handle customer inquiries, complaints, and issues in a professional manner.

Skills

Retail leadership

Sales driven

Team management

Customer service

Communication

Budgeting

Job description

We are seeking a dynamic and experienced Store Manager to lead our retail team. The ideal candidate will have a passion for sales, team management, and customer service.

Duties:

• Oversee daily store operations, including sales, inventory management, and customer service.
• Train, develop, and motivate store staff to achieve sales targets and provide exceptional customer service.
• Implement strategies to drive sales growth and increase profitability.
• Ensure compliance with company policies and procedures.
• Manage store budget, including payroll and expenses.
• Handle customer inquiries, complaints, and issues in a professional manner.

Experience:

• Proven experience in retail sales, with a focus on selling, buying, negotiating, and communicating effectively with customers.
• Strong team management skills to lead and develop a high-performing retail team.
• Experience in training development to enhance staff skills and product knowledge.
• Excellent phone etiquette for effective communication with customers and staff.
• Bilingual proficiency is a plus.

Essential Duties and Responsibilities include the following.

• Other duties may be assigned.
• Answers calls and assists customers.
• Manage inventory and submit orders to assure sales products are properly stocked.
• Sets up advertising displays and arranges merchandise on counters or tables to promote sales.
• Process purchase inventory orders through the phone, computer or in person.
• Keeps records of production and submits timely reports to territory manager.
• Supervises the maintenance and alteration of store areas and equipment, as well layout, arrangement and housekeeping of store facilities.
• Plans and prepares work schedules and assigns employees to specific duties.
• Formulates pricing policies on merchandise according to requirements for profitability of store operations.
• Ensures compliance of employees with established security, sales, and recordkeeping procedures and practices.
• Answers customer's complaints or inquiriesSet sales quotas.
• Advise the sales representatives on ways to improve their sales performance.
• Attend and preside over sales meetings.
• Maintain and submit reports/documentations on a timely manner.
• Hire, train and motivate sales representatives.
• Create prizes and other incentives for sales reps to meet their goals.
• Responsible for daily money drops.
• Ensure customer are well satisfied Ensure store safety and security including money handling procedures and store opening and closing procedures
• Plans and prepares work schedules and assigns employees to specific duties.
• Formulates pricing policies on merchandise according to requirements for profitability of store operations.
• Coordinates sales promotion activities and prepares, or directs workers preparing, merchandise displays and advertising copy.
• Supervises employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions for Accountant, or performs work of subordinates, as needed.
• Orders merchandise or prepares requisitions to replenish merchandise on hand.
• Answers customer's complaints or inquiries.

Supervisory Responsibilities

Is responsible for the overall direction, coordination, and evaluation of the sales store assigned. Also directly supervises two to four non-supervisory employees and one lead. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.