MANAGER IN TRAINING

Grease Monkey #41; Gastonia (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Employee discounts

Flexible schedule

Relocation bonus

Opportunities for Advancement

Job summary

A leading automotive service provider is seeking a Center Manager to oversee operations at their location in Gastonia, NC. The ideal candidate will manage day-to-day activities, supervise staff, resolve customer issues, and ensure a high level of service. With a focus on employee relations and business management, this role demands strong leadership skills. Benefits include competitive salary, bonus opportunities, and employee discounts, making it an attractive position in the automotive service industry.

Qualifications

• Skills in business management, employee relations, and customer service are essential.
• Ability to operate motor vehicles and use mechanical hand tools is required.
• Basic literacy and verbal communication skills are necessary.

Responsibilities

• Supervise all employees and manage hiring and training.
• Ensure customer satisfaction and resolve complaints.
• Maintain service bay operations and financial records.

Skills

Business Management

Employee Relations

Customer Service

Intermediate Computing skills

Education

Previous experience managing a retail automotive center or equivalent related business

Minimum 1 year in management

Job description

Benefits

• 401(k) matching
• Competitive salary
• Employee discounts
• Flexible schedule
• Relocation bonus

Company Overview

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.

Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.

Position Overview

The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment. The center manager is required to perform assistant manager duties and below

Responsibilities

Customer Relations

Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.

Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.

Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.

Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.

Remind departing customers to submit feedback about their visit.

Thank all departing customers and remind them to return.

Resolve customer complaints and damage claims.

Employee Supervision and Management

The Center Manager is responsible for the direct supervision of all employees of the center. Duties include:

• Hire new employees as needed
• Evaluate employee performance on a regular basis
• Resolve employee complaints
• Administer employee discipline as required
• Discharge employees as required

Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)

Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use

Prepare payroll each pay period

Maintain accurate and complete employee files

Center Operations

Ensure proper execution of all activities in the service bays

Print and monitor daily, weekly, and monthly sales and inventory reports

Monitor cash register functions and credit card handling

Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)

Perform daily close-out procedure

Prepare weekly and monthly paperwork

Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts

Ensure cleanliness and appeal of entire site

Maintain safe working environment

Maintain physical plant, tools, equipment, inventory, supplies, and personal property

Other Duties and Responsibilities

• Write and mail customer thank you notes
• Solicit fleet accounts
• Plan and execute local center marketing functions
• Participate in community activities
• Maintain required postings and records (OSHA, MSDS, federal, state, and local)

Qualifications

• Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
• Basic literacy (ready, writing, math skills); Verbal communication skills
• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
• Previous experience managing a retail automotive center or equivalent related business required
• Minimum 1 year in management

Working Conditions

Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good, corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Benefits/Perks

• Discounted Services for Employees
• Opportunities for Advancement

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.