Automotive Center Manager

Grease Monkey #140; Sycamore (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Paid time off

Profit sharing

Training & development

Tuition assistance

Job summary

An automotive service center is seeking a Center Manager responsible for the center's operation and profitability. Your role involves managing customer relationships, supervising employees, and ensuring quality service operations. Ideal candidates have a strong background in business management and customer service, with required hands-on experience in the automotive sector. The position offers benefits like health insurance, flexible hours, and opportunities for advancement.

Qualifications

• Previous experience managing a retail automotive center or equivalent related business required.
• Ability and licensed to operate motor vehicles.
• Ability to properly use mechanical hand tools.

Responsibilities

• Manage the successful operation and profitability of the center.
• Direct supervision of all employees and resolve employee complaints.
• Ensure cleanliness and appeal of entire site.

Skills

Business Management

Employee Relations

Customer Service

Intermediate Computing skills

Verbal communication skills

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Paid time off
• Profit sharing
• Training & development
• Tuition assistance

Company Overview

Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers.

Position Overview

The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.

Responsibilities

Customer Relations

Welcome customers immediately in a professional manner. Provide customers with information about Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.

Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.

Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.

Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.

Remind departing customers to submit feedback about their visit.

Thank all departing customers and remind them to return.

Resolve customer complaints and damage claims.

Employee Supervision and Management

Direct supervision of all employees of the center. Duties include:

Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies); Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use; Prepare payroll each pay period; Maintain accurate and complete employee files.

Center Operations

Ensure proper execution of all activities in the service bays.

Print and monitor daily, weekly, and monthly sales and inventory reports.

Monitor cash register functions and credit card handling.

Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s).

Perform daily close-out procedure.

Prepare weekly and monthly paperwork.

Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts.

Ensure cleanliness and appeal of entire site; Maintain safe working environment; Maintain physical plant, tools, equipment, inventory, supplies, and personal property.

Other Duties and Responsibilities

Write and mail customer thank you notes; Solicit fleet accounts; Plan and execute local center marketing functions; Participate in community activities; Maintain required postings and records (OSHA, MSDS, federal, state, and local).

Qualifications

Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills; Basic literacy (ready, writing, math skills); Verbal communication skills; Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools; Previous experience managing a retail automotive center or equivalent related business required.

Working Conditions

Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Benefits/Perks

• Discounted Services for Employees
• Flexible Hours
• Opportunities for Advancement
• Health Insurance, Supplemental Insurance
• Life Insurance
• 401K / Retirement Plan

Additional Information

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.