Manager in Training

Goldfish Swim School; Gambrills (MD); On-site; Full time

Job summary

Goldfish Swim School is seeking a Manager to oversee operations at their Gambrills location. The role involves training and leading a team while ensuring high-quality swim lessons. Candidates should have experience in business management and team leadership, aiming for career growth opportunities within the organization.

Benefits

Health insurance

401(k) matching

Paid time off

Opportunity for advancement

Employee discounts

Qualifications

• Entry to mid-level experience in business management and team leadership.
• Lifeguard CPR & AED certification required.
• CPO certification expected.

Responsibilities

• Train, manage, and motivate a successful team.
• Ensure member satisfaction and retention.
• Lead daily operations according to SOP.

Skills

Team Leadership

Communication

Sales

Customer Service

Tools

Salesforce

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

Our mission at Goldfish is simple - teach children to be safer in and around the water, while making their experience Golden.
We're looking for candidates who have entry to mid-level experience in business management and team leadership that are looking to grow. Previous employees in this position have grown to become Assistant General Managers and even General Managers.

Goldfish Swim School Managers are responsible for ensuring the success of our swim lessons by training, managing and motivating a successful team, using sales experience to reach new membership and retention goals, coordinating and reviewing class schedules and ensuring you have a school that’s set up for success at every lesson. You’ll guide new team members and families through their first days at Goldfish and be there to support them as they progress in our program and in life.
Your success in this role will be measured by your ability to:

• Provide a positive staff culture from day 1 and offering open, honest communication in a positive and nurturing environment
• Build a team who provides the same quality work as you and doing quality work yourself by cross-training in multiple roles, working scheduled lessons as an Instructor or Desk Supervisor and representing Goldfish Swim School’s core values
• Do the right things, making the right decisions and treating people with integrity, compassion and trust
• Build and maintain strong relationships with members to ensure member satisfaction and retention
• Create a workplace that provides fundamental job and life skills for those looking to expand their careers
• Understand and lead the daily operations to ensure the school is running according to Goldfish Swim School’s standard operating procedures, working with the General Manager and Assistant General Manager
• Work with your team to develop and execute sales plans to achieve quarterly and annual membership and enrollment goals and any subsequent goals intended to measure success
• Gain high level competency in the Goldfish Swim School curriculum and onboard, train and provide continuing feedback to your team of swim instructors, lifeguards and deck supervisors
• Schedule and lead training workshops and meetings to provide continuing education and reinforcement of best practices for your team of swim instructors, lifeguards and deck supervisors
• Create and implement a plan of action if quarterly and annual goals are off track

What else do you need to know?

• Everyone in our building is lifeguard CPR & AED certified as part of training
• All management team members will obtain their Certified Pool Operator (CPO) certification
• You may be required to receive your Lifeguard Instructor (LGI) Certification through J Ellis & Associates and teach scheduled lifeguarding courses to certify new Goldfish Swim School employees
• You will oversee our front desk/sales representatives in their usage of CRM software, such as Salesforce,to contact online inquiries and boost membership retention
• You will direct and oversee the implementation of the Emergency Action Plan and all safety procedures for the school
• We require schedule availability that includes some weekday evenings (until 8:30pm) and at least one weekend (Saturday or Sunday) shift per workweek.
• Full medical and benefits package, PTO and 401k options are offered with this position
• This position earns a base rate of $21.00 per hour
  
  

Want to know what our team loves about working for Goldfish? Visit https://www.youtube.com/watch?v=TZTVvr5AgIA&t=33s to see what they have to say!
At Goldfish Swim School - Waugh Chapel, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. We’re dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are. If you think you can see yourself as part of the GOLDEN Experience, we encourage you to continue and apply!
This job can pave the way for your future. Our team is filled with both backgrounds and futures in: Child Care, Elementary Education, Babysitter, Coach, Stay at Home Mom, Camp Counselor, Fitness Instructor, Teachers Aide, Special Needs, Fitness, Lifeguard, Swimming, YMCA, Teacher, Mentor, Childcare, Entry-Level, Full Time, Pool operator