Manager In Training

Paycom - ATS; Altoona (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom - ATS in Altoona, IA seeks a fitness club operations assistant to help oversee gym operations and ensure a positive member experience while supporting future club manager development.

You will assist in recruiting, training, and supervising staff, delivering excellent customer service, conducting gym tours, and helping manage marketing and schedules. This role requires strong communication and leadership, with a focus on service excellence.

Qualifications

• High school diploma required.
• Strong customer service skills.
• Strong communication and leadership abilities.
• Basic computer proficiency.

Responsibilities

• Assist in recruiting, hiring and developing staff.
• Ensure exceptional member service and front-desk operations.
• Guide gym tours and meet potential members.
• Support club manager with scheduling and staff coverage.
• Help manage marketing promotions and supplies.

Skills

Customer service

Leadership

Communication

Staff supervision

Education

High school diploma

Job description

Job SummaryResponsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club with the intent of accelerated training to prepare for future club manager positions.Essential Duties and ResponsibilitiesAssist in recruiting, hiring, training and developing staff.Assist in member service oversight making sure all staff are providing great customer experience at all times.Very involved in all front desk related tasksGreat/meet potential members and provide gym tourAssist to facilitate member service issues and questions.Assist with staff management and provide backup support to Club Manager as needed.Ensure prompt opening of gym, when Club Manager is out (if applicable)Assist in preparation of new hire paperworkAssist in preparation of schedule and coverage of shifts as neededSupervise all team members in the Club Managers absenceAssist in coaching and counseling performance to help achieve company standardsAssist in implementation and adherence to all company policies and proceduresAssist overseeing cleanliness and appearance of gymAssist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions.Assist in ordering supplies, keeping inventory and tracking reports as needed.Successful completion and demonstration of MIT training guide.Essential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes sees the situation from the customers perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsHigh school diplomaStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPrior leadership experience requiredPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time