Manager, Import Customs House Brokerage (CHB)

AIT Worldwide Logistics; Palatine (IL); On-site; USD 78,000 - 116,000; Full time

Job summary

AIT Worldwide Logistics is seeking an experienced Manager, Import Customs House Brokerage to direct day-to-day customs clearance operations for international freight across air, ocean, and domestic modes. You will establish policies, service standards, and KPI targets while leading and developing the import team to ensure compliant and timely shipments.

Responsibilities include overseeing regulatory compliance, coordinating with customers, carriers, and ports, and driving continuous improvement

Qualifications

• Knowledge of CBP and PGAs work regulations.
• Proficiency with Transportation Management Systems (TMS) such as CargoWise.
• Strong analytical and problem-solving abilities in logistics

Responsibilities

• Oversee import compliance, documentation, and regulatory oversight for air, ocean, and domestic freight.
• Lead and develop the import CHB team; manage hiring, coaching, and performance.
• Meet KPI targets and ensure SOP adherence across customers and operations.

Skills

CBP knowledge

TMS/CargoWise

Logistics analytics

Communication skills

Problem solving

Education

Bachelor's degree in Supply Chain Management

High school diploma or GED

Tools

CargoWise

Excel

Job description

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Manager, Import Customs House Brokerage (CHB) directs the day-to-day import customs clearance of international freight across air, ocean, and domestic modes. This role establishes policies, service standards, and KPI targets; leads and develops the import team; and ensures full compliance with federal and foreign regulations governing the shipment, receipt, customs clearance, and documentation of imported products

Responsibilities

• Import Compliance, Customs Documentation & Regulatory Oversight:Ensure compliance with federal and foreign regulations governing the shipment, receipt, customs clearance, and documentation of imported products across all modes and facilities. Oversee tariff/duty computation and customs entry accuracy; examine documents including commercial invoices, bills of lading, and clearance documentation across modes.
• Team Leadership & Performance Management:Supervise two or more staff; responsible for hiring, coaching, training, and development. Establish, monitor, and revise policies, procedures, and service standards for import operations; ensure all policies and procedures are consistently administered Assign work, set completion dates, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes.
• Import Operations, Polices & KPI Management:Own responsibility for meeting key performance indicator targets for the Import CHB product and ensure all customers' SOP instructions are adhered to and AIT KPIs and guidelines are met.
• Customer Requirements, Quotations & Stakeholder Communication: Direct the qualification of customers' shipping requirements and the preparation of accurate, profitable quotations. Establish and monitor import schedules and communication with customers, carriers, customs brokers, and ports to verify arrivals, clearance, and delivery.
• Shipment Tracking, Recovery & Delivery Coordination:Oversee coordination of recovery/delivery schedules with cartage agents and international partners across modes; partner with local sales teams as needed. Oversee tracking of all delays, damages, and problems; ensure clearances as scheduled and identify and rectify schedule deviations.
• Billing Accuracy & Continuous Improvement: Ensure all entries are properly billed within company guidelines and timelines; drive continuous improvement across the department.
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $77,620.00-$116,440.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Qualifications

Education

• High School Diploma or GED (required)
• Bachelor's Degree in Supply Chain Management, International Business, Logistics, Business Administration, or a related field (required)

Experience

• 5+ years Experience in international freight forwarding import customs brokerage (air, ocean, and/or domestic),in a related field (required)
• 3+ years Supervisory / people-management experience (required)
• 1+ years Licensed Customs Broker (required)

Knowledge, Skills, and Abilities

• Knowledge of Customs and Border Protection (CBP) and Partner Government Agency (PGA) work experience/regulations Medium
• General computer skills Medium
• Proficiency in a Transportation Management System (TMS) / CargoWise Medium
• Working knowledge of international air, ocean, and domestic freight forwarding and customs clearance processes Medium
• Complete understanding and wide application of principles, theories, and concepts in the functional/business area Medium
• Knowledge of quality and productivity improvements, training, budgeting, and cost control Medium
• Understanding of supervisory approaches for work direction, motivation, and disciplinary action Medium
• Excellent oral and written communication skills Medium
• Analytical and problem-solving skills Medium

Licenses and Certifications

• Customs Brokerage License (required)

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.