Manager, Implementation

Paychex; Phoenix (AZ); On-site; USD 85,845 - 134,900; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off for volunteerism

Job summary

Paychex is seeking a Client Implementation Manager to lead a team focused on the setup of payroll products. You will ensure timely product implementations while collaborating with sales to achieve revenue goals.

The ideal candidate has extensive client service experience and supervisory skills, combined with a commitment to delivering exceptional service to our clients. This is an opportunity to foster a rewarding career with comprehensive benefits and resources.

Qualifications

• 7 years of experience in client service.
• 2 years of supervisory experience.
• Associate's Degree preferred.

Responsibilities

• Manage the client implementation team for payroll products.
• Monitor implementation milestones and documentation.
• Recruit and evaluate team personnel.
• Facilitate team meetings and communication.

Skills

Client service experience

Supervisory experience

Education

H.S. Diploma

Associate's Degree

Job description

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Overview

Manage the client implementation team, ensuring accurate and timely product setup to meet the needs and expectations of the client. Partner with and support all sales staff to meet and exceed company revenue objectives.

Responsibilities

• Manages a team of employees who are responsible for the client’s start up and implementation of the assigned payroll and ancillary products.
• Monitors progress of client implementation milestones, including maintaining necessary documentation to inspect and evaluate progress.
• Partners with Client Service Manager to ensure clients are transitioned in a positive and efficient manner.
• Recruits, selects, hires and evaluates performance of personnel to ensure all department needs are handled appropriately.
• Coaches and develops staff through career development activities, training programs and other resources as required for professional advancement.
• Participates in the preparation of the capital and operating budgets for the cost center(s).
• Analyzes all reports that relate to cost center(s) performance. Achieves cost center budget projections through labor and administrative expense controls.
• Communicates with sales partners to provide implementation updates on client cases.
• Builds and maintains a positive and impactful working relationship with sales teams to ensure all new clients have a successful on-boarding experience. Provides training and/or communication on any issues that may arise to ensure productive and cooperative working relationship.
• Ensures implementation team provides exceptional technical support and problem resolution to meet client expectations.
• Ensures that all departmental processes and procedures facilitate an efficient and effective client implementation. May develop local processes and procedures according to business needs.
• Oversees departmental training activities to ensure all team members have the functional expertise necessary to provide excellent client service.
• Facilitates regular, effective Implementation Team meetings to foster good communication and alignment of business goals and objectives.
• Achieves new client satisfaction goals and positively impacts client retention in order to meet overall company strategy.

Qualifications

• H.S. Diploma - Required
• Associate\'s Degree - Preferred
• 7 years of experience in Client service experience.
• 2 years of experience in Supervisory experience.

Compensation

In the spirit of pay transparency, we are excited to share that the compensation range for this position is typically $85,845.45 - $134,900.00 annually. This range includes BOTH base pay plus commissions but does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What\'s in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you\'re passionate about the role but don\'t check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.