Service Specialist - Implementation Client Consultant

Paychex; Phoenix (AZ); On-site; USD 30,334 - 41,328; Full time

Benefits offered by this job

Medical coverage

Virtual wellness classes

Tuition reimbursement

401(k) + employer match

Paid time off

Professional development opportunities

Job summary

Paychex in Phoenix, Arizona, is looking for a Customer Service Representative who will deliver quality service to clients across various channels. Important responsibilities include following up on outstanding issues and identifying process improvement opportunities.

Ideal candidates should have prior payroll processing experience and a Bachelor's degree. You will benefit from various rewards, including comprehensive health coverage and development programs.

Qualifications

• Prior Payroll Processing Experience preferred.
• Bachelor's degree is preferred.
• Customer service experience preferred.
• Detail-oriented and good communication skills are preferred.

Responsibilities

• Delivers quality service to clients via multiple channels.
• Documents all interactions and follows up on outstanding items.
• Identifies opportunities for process improvement.
• Mentors less experienced teammates.

Skills

Payroll Processing Experience

Customer Service

Prioritization

Detail Oriented

Communication

Data Entry

Process Improvement

Data Analysis

Tax Preparation

Education

Bachelor's Degree

Tools

HRIS

Salesforce

Job description

Overview

Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
• Identifies opportunities for process improvement and works with leaders to implement
• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Documents all interactions
• Serves as a mentor for less experienced teammates
• Performs data input, maintaining strong prioritization and organization
• You will be required to work mandatory overtime during peak seasons to meet the demands of the business.

Qualifications

• Prior Payroll Processing Experience - Preferred
• Bachelor\'s Degree - Preferred
• Customer Service - Preferred
• Prioritization - Preferred
• Operations - Preferred
• Detail Oriented - Preferred
• Communication - Preferred
• Customer Relationship Management - Preferred
• Paychex - Preferred
• Data Entry - Preferred
• Process Improvement - Preferred
• Human Resources Information System (HRIS) - Preferred
• Salesforce - Preferred
• Service-Level Agreement - Preferred
• Data Analysis - Preferred
• Tax Preparation - Preferred
• Tax Returns - Preferred

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $22.02 - $30.00 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What’s in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you\'re passionate about the role but don\'t check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.