Manager, Implant, Full Arch and Digital

Jeff Denney Recruiting & Consulting LLC; Irvine (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

An established industry player is seeking a Manager for their Digital Treatment Planning team. This role involves leading a talented group focused on optimizing workflows and ensuring high-quality service in dental implant treatment planning. The ideal candidate will have extensive experience in digital dentistry, particularly in Full Arch Treatment Planning, and will be responsible for coaching team members, developing training content, and maintaining quality standards. Join a forward-thinking company where your expertise will drive innovation and improve patient outcomes in the dental field.

Qualifications

• 5+ years in dental implants and customer service.
• 2+ years of managerial experience preferred.
• Expertise in digital treatment planning software.

Responsibilities

• Manage the Digital Treatment Planning team and optimize workflows.
• Coach and mentor team members on DTP skills.
• Monitor performance metrics and implement quality control.

Skills

Digital Treatment Planning

Customer Service

Managerial Skills

Guided Surgery Knowledge

Oral Anatomical Knowledge

Education

Experience in Dental Implants

Managerial Experience

Treatment Planning Software Experience

Tools

RealGuide

CoDiagnostics

exocad

3shape

Job description

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Jeff Denney Recruiting & Consulting LLC provided pay range

This range is provided by Jeff Denney Recruiting & Consulting LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $140,000.00/yr

Business Manager & Recruiting Assistant at Jeff Denney Recruiting

This role, based in Orange County, involves leading the Digital Treatment Planning (DTP) team, focusing on optimizing workflows, monitoring performance, and ensuring high-quality service in dental implant treatment planning. Key responsibilities include coaching and mentoring the team, developing training content, managing case backlogs, and implementing quality control protocols. The position also requires expertise in digital treatment planning software and guided surgery workflows, along with the ability to interface with customers and internal teams. The ideal candidate should have at least five years of experience in dental implants, customer service, and managerial roles, with advanced knowledge of Full Arch Treatment Planning and digital dentistry tools.

Essential Functions:

• Provides day-to-day management of the Digital Treatment Planning team (DTP).
• Establishes metrics, monitors and reports on individual and team production performance.
• Identifies gaps in skills, training and/or product and proposes solutions, and creates and delivers training.
• Sets up and continuously monitors and improves workflow processes.
• Participates in new product development to continuously evolve service levels and product scope.
• Assists in development of training content for internal and external training.
• Monitors cases for common/typical issues and propose solutions.
• Coaches and mentors team on DTP skills, problem solving, and creative solutions.
• Builds team knowledge on clinical issues that impact DTP success (pre, during and post-surgery).
• Advocates for Glidewell DTP at events, study clubs, tradeshows as requested.
• Interviews, hires, onboard and develops new team members.
• Develops and implements new DTP team member training protocols and processes.
• Maintains focus on sales and patient safety and sustains quality and service level.
• Ensures quality of work provided is to the industry standards.
• Implements rigorous quality control protocols on all aspects of DTP workflow.
• Implement and adopts new digital workflows, staying informed about current and emerging technologies to align with the industry trends and customer needs
• Assess team’s review sessions to ensure quality and customer satisfaction is met.
• Monitors and reports on case backlog and case rejection volume and reasons, and implements solutions.
• Serves as a liaison between Customer Service department, customers, and internal departments and divisions; provides accurate and complete information in a prompt and articulate manner.
• Executes Digital Treatment Planning and interfaces with clinicians on challenging and complex cases.
• Incorporates new software as necessary to grow and support DTP goals and initiatives.
• Performs digital treatment planning as necessary and when required.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• Minimum five (5) years of experience in customer service and five (5) years of dental implant background.
• Minimum, two (2) years of managerial or team leadership experience. Not extensive, just some leadership experience.
• Extensive experience with treatment planning simple to full arch complex cases, utilizing Digital Treatment Planning software RealGuide preferred and treatment planning simple to full arch complex cases is required.
• Experience with all aspects of Guided Surgery (Design, plan, surgical workflow) & Software training.
• Relevant oral anatomical knowledge required.
• Planning and Design software experience (e.g RealGuide, CoDiagnostics, exocad, 3shape..etc) required.
• Knowledge of restoring dental implant cases from single to full arch
• Advanced knowledge of Full Arch Treatment Planning, Stackable Guides & Restorative-Driven Treatment Planning.
• Knowledge of advanced digital dentistry workflows for dental implants cases
• Advanced knowledge of different design software is preferred.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Other
• Industries
• Medical Equipment Manufacturing and Manufacturing

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