This role, based in Orange County, involves managing and mentoring a team within a dental lab, focusing on process improvement, decision-making, and professional growth. Key responsibilities include overseeing production flow, ensuring compliance with safety and quality standards, and coordinating with other departments. The position requires expertise in dental technology, particularly in Full Arch Implant and Digital Dentistry, as well as strong leadership skills to manage staff, handle employee relations, and enforce company policies. The ideal candidate has at least seven years of dental industry experience, including five years in implant dentistry and leadership roles.
Essential Functions:
- Serves as both coach and mentor to staff in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies.
- Manages production flow and productivity within the division; ensure production turnaround time schedules are met.
- Serves as liaison between division and other departments.
- Ensures new policies, programs, and operational changes are communicated, implemented and adhered to on the production floor.
- Ensures functional areas are complying with standardized work policies and safety regulations
- Identifies opportunities for continuous workflow & process improvements.
- Analyzes cost and production reports to ensure operations are maximized and efficient.
- Provides relevant feedback to management regarding any problems and concerns in a timely manner.
- Relies on extensive technical knowledge to assist and advise technicians and management team having problems with cases.
- Ensures staff compliance with all company policies.
- Ensures quality standard compliances are being met across division.
- Coordinates with Human Resources and direct management in a timely manner on any and all employee relations matters.
- Hires, oversees, develops, reviews, and sets goals for department and staff.
- Conducts performance evaluations, recognizes, and acknowledges positive and productive behavior, and provides constructive/corrective feedback for performance issues.
- Assists, trains, guides, and supports team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies.
- Establishes goals for team in accordance with company and division plan and vision.
- Ensures the team understands the performance standards of their department and has a clear understanding of their own individual performance.
- Ensures high productivity and adherence to turnaround time schedule by problem solving, motivating, and delegating.
- Manages and supports team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies.
- Enforces adherence to company policies and procedures.
- Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions. Partners and coordinates with Human Resources in a timely manner on all employee relations matters.
- Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions.
- Works with staff to resolve complex or out of policy operation problems.
- Assess and ensure appropriate staffing levels; conducts interviews and hires staff to maintain staffing levels within the department.
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- Minimum of seven (7) years of experience in dental industry as a dental technician or Certified Dental Technician.
- Minimum of five (5) years of experience in Full Arch Implant and Digital Dentistry
- Minimum five (5) years of managerial or team leadership experience.
- Formal education in related area specialty preferred.
- Certified Dental Technician a plus.
- Extensive knowledge of standard concepts, practices, and procedures of dental laboratories with a focus on implant dentistry.
- Demonstrated knowledge of restoring implant cases from single to full arch complex cases.
- Advanced knowledge of digital dentistry workflows for implants.
Pay range: $69,000.00 to $92,000.00/yr