Manager II, Operations

J.B. Hunt Transport; Monroe (OH); On-site; USD 81,000 - 101,000; Full time

Job summary

J.B. Hunt Transport in Monroe, Ohio is seeking a Manager II, Operations to oversee a site or fleet within a single cost center. You will lead strategic operations, ensure safety and DOT compliance, and manage staffing to meet forecasted freight volumes across day, night, and weekend shifts.

This role emphasizes financial performance, process improvements, and cross-functional collaboration to sustain high service levels and profitability for assigned fleets.

Qualifications

• Minimum: High School Diploma/GED with 4-5 years supervisory exp OR Bachelor’s in Business Admin/Management, Supply Chain, Finance with 2-3 years supervisory exp.
• Preferred: strong leadership, strategic planning, cost control, and compliance with safety and DOT requirements.

Responsibilities

• Promote a positive work environment to improve efficiency, engagement, and driver retention.
• Forecast freight volumes and capacity; ensure fleet and equipment coverage.
• Train and audit day-to-day operations; identify and implement process improvements.
• Communicate with customers and internal teams to resolve ramp, driver, and account issues.
• Oversee fleet operations including driver board coverage, safety, compliance, and scorecard management.
• Manage financial performance, cost control, and profitability; present data analyses.
• Prepare reports on operational, financial, and service metrics; monitor KPIs.
• Ensure Safety and DOT training; address safety needs for fleets and drivers.
• Facilitate employee training and development; optimize performance and recognition.
• Serve as escalation point for customer/ramp; ensure service and safe operation.
• Assist in annual budgeting and variances; advise on budget updates due to ops changes.

Job description

Job Title

Manager II, Operations

Department

Supply Chain

Country

United States of America

State/Province

Ohio

City

Monroe

Full/Part Time

Full time

Job Summary

Under general supervision, the position is responsible for the oversight of a single and/or multiple sites/fleets under one cost center with one or more managers. The incumbent leverages strategic management and leadership over all aspects of operational performance, including problem identification, solution implementation, financial performance, and overall Safety and DOT compliance of assigned fleets. Incumbents must be able to work any shift to satisfy the demand for flexibility in scheduling to ensure operational success. This includes but is not limited to, day shifts, night shifts, and weekend shifts.

Job Description

Key Responsibilities

• Using a strategic approach, successfully promote, manage, and maintain a positive work environment, to improve operational efficiency, employee engagement, and driver retention
• Create and direct managers in executing a plan for forecasted freight volumes and power/equipment needs; adjust capacity to ensure fleet/carrier and equipment coverage is seamless
• Train on and audit all processes and procedures needed to execute the day-to-day operations while seeking to identify and implement process enhancements
• Communicate with customers, internal departments, and team to identify and resolve problems or issues with ramp, driver, customer, account, etc. throughout the day and, where required, when on call
• Oversee assigned fleet operations, including, but not limited to driver board coverage, customer service, safety, compliance, driver retention, and employee scorecard management
• Manage financial performance, including, but not limited to cost control decisions, expense management, and maximizing profitability; evaluate and present on design versus actual data analysis for each customer through mid-year business reviews, annual account assessments, preparing and presenting a final presentation, etc.
• Compile reports pertaining to operational, financial, and service metrics on a regular cadence and as needed; monitor and resolve deviation from key performance indicators
• Ensure fleet compliance with all Safety and DOT training; partner with applicable internal personnel to address any specific Safety needs that arise for individual fleets or drivers
• Facilitate employee training and development; monitor ongoing performance progress to promote, engage, and retain employees in positions of increasing responsibility by optimizing job performance through evaluations, individual development plans, and employee recognition programs
• Serve as an escalation point of contact with their assigned customers/ramp in order to provide exceptional service and trouble-free account safety, efficiency, and profitable operation
• Assist in the creation of an annual budget, audit current year performance of actual versus budgeted expenses, and provide feedback to internal stakeholders regarding required updates to the budget as a result of operational changes

Qualifications

Minimum Qualifications

• High School Diploma/GED with 4-5 years of supervisory experience and/or military equivalent OR Bachelor's Degree in Business Administration/Management, Supply Chain Management, Finance, or related field with 2-3 years of supervisory experience and/or military equivalent
• Possess a valid driver's license with a clean motor vehicle record as per J.B. Hunt standards
• Ability to work across multiple shifts including nights and/or weekends if needed
• Willing to travel to account, customer, and company event locations when applicable

Preferred Qualifications

• Ability to process information with high levels of accuracy
• Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to adapt to changing environments
• Establish and maintain healthy working relationships with clients, vendors, and peers
• Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to develop and track challenging goals that support business strategies
• Knowledge of business metrics and Key Performance Indicators (KPIs)
• Ability to form and manage effective teams
• Understanding the resources required to achieve business objectives and the ability to plan, mobilize, and distribute resources to fulfill business objectives and plans

The expected starting pay range for this position is between $80,600.00 - $100,800.00.

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful