Manager II, Clinic

THE LAKES COMMUNITY HEALTH CENTER; Hurley (WI); On-site; USD 68,000 - 92,000; Full time

Job summary

NorthLakes Community Clinic is seeking an experienced Clinic Manager to oversee site operations and staffing across assigned locations. You will coordinate with the Regional Operations team to implement policies, manage budgets, and ensure compliant, high-quality care delivery.

You will work with providers and leadership to support QI initiatives, lead safety trainings, and represent the organization in external partnerships while maintaining strong internal communication and performance

Qualifications

• Bachelor's Degree or equivalent; or three to four years related experience and/or training; or equivalent combination of education and experience.
• Microsoft Office knowledge required.
• Experience with Budget development and implementation.

Responsibilities

• Acts as the single point of contact for site operations and delegates accordingly.
• Oversees clinical and/or administrative staff at assigned site or sites.
• Works with Management Team to develop and implement QI projects, protocols, policies, and procedures.
• Ensures the site is adequately staffed at all times.
• Manages provider scheduling changes and consults with Clinical Director and COO.
• Manages non-provider employees' performance and conducts evaluations.
• Manages site budget and communicates dashboards and QI data.

Skills

Microsoft Office

Electronic Health Record

Budget development

Education

Bachelor's degree or equivalent experience

Tools

Electronic Health Record system

Job description

Caring for our community starts with you. Join a team that believes everyone deserves care.

Candidates must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment.

Essential Job Functions

• Acts as the single point of contact for all site operations and delegates accordingly.
• Identifies needs for growth in collaboration with providers and leadership staff .
• Oversees clinical and/or administrative staff at assigned site or sites.
• Works with members of Management Team (Human Resources, IT, Billing, Finance, Marketing, QI, Facilities, operations, and Integration) in the development and implementation of PDSA projects, protocols, policies, and procedures.
• Ensures that the site is appropriately and adequately staffed at all times.
• Manages provider scheduling changes . Consults with specific Clinical Director and Chief Operations Officer.
• Manages (non-provider) employees' performance and conduct performance evaluations.
• Assesses need for additional resources; provides resources when appropriate .
• Manages site budget.
• Represents the organization as an ambassador; working with other Clinic Managers and Supervisors within the same region to ensure consistent communication with external partners.
• Works with the Director of Regional Operations in the implementation and coordination of on-site QI activities.
• Attends management meetings and related trainings .
• Ensures compliance with established organizational policies including but not limited to, clinical, safety, financial, and personnel, etc.
• Works with the Safety Manager to ensure appropriate safety trainings are being held and attended by staff.
• Accountable for employee compliance for required trainings and vaccinations/ immunizations
• Responsible for communications/ sharing of site specific dashboards and QI data with providers and staff
• Make site/ local decisions impacting workflow, staffing and budget items.
• Works with Director of Regional Operations to identify and manage risk to the organization.

Adhere to NorthLakes Management Competencies

• Business Acumen
• Change Management
• Communication Skills
• Delegation
• Decision Making
• Problem Solving
• Teamwork

Qualifications and Education Requirements

Bachelor's Degree (B.A. or B.S.) or equivalent; or three to four years related experience and/or training; or equivalent combination of education and experience.

Preferred Skills

• Microsoft Office knowledge
• Electronic Health Record
• Experience with Budget development and implementation.

Benefit Statement

• Medical and dental insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Leave Bank
• 403(b) with a 4% employer match
• Various voluntary benefits:
• Vision Insurance
• Supplemental Life, AD&D and Disability
• Tuition reimbursement
• Health and Wellness reimbursement program
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Partner of HRSA/NHSC loan repayment program

Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness.

NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

All offers of employment are contingent upon successful completion of a criminal background check and references.

At NorthLakes Community Clinic , our organizational competencies highlight the behaviors and values that guide how we work and provide a shared foundation for performance, development, and growth throughout an employee's career with us.

NorthLakes Community Clinic Organizational Competencies

• Mission Driven - Advances the organizational mission, vision and values in executing job duties.
• Customer Service - Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Creativity - Generates new ideas, support