Manager II, Clinic

Northlakes-Community-Clinic; Hurley (WI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical and dental insurance

403(b) with employer match

Paid PTO and holidays

Tuition reimbursement

Wellness stipend

Job summary

NorthLakes Community Clinic is seeking a Site Operations Manager to oversee clinical and administrative functions at our Hurley, WI location. You will coordinate staff, scheduling, and resources while partnering with regional leadership to advance QI projects and ensure regulatory compliance.

The role requires a Bachelor’s degree or equivalent experience, strong communication, and proven leadership. Expect collaboration with HR, IT, Billing, Finance, and Operations teams to drive performance and

Qualifications

• Bachelor’s Degree (B.A. or B.S.) or equivalent; or three to four years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Acts as the single point of contact for all site operations and delegates accordingly.
• Identifies needs for growth in collaboration with providers and leadership staff.
• Oversees clinical and/or administrative staff at assigned site or sites.
• Works with Management Team in the development and implementation of QI projects, protocols, policies, and procedures.
• Ensures that the site is appropriately staffed at all times.
• Manages provider scheduling changes.
• Manages non-provider employees’ performance and conducts evaluations.
• Assesses need for additional resources; provides resources when appropriate.
• Manages site budget.
• Represents the organization with external partners to ensure consistent communication.
• Works with the Director of Regional Operations on on-site QI activities.
• Attends management meetings and trainings.
• Ensures compliance with organizational policies (clinical, safety, financial, personnel).
• Works with Safety Manager on safety trainings for staff.
• Communicates site dashboards and QI data to providers and staff.
• Makes local decisions impacting workflow, staffing, and budget items.

Skills

Leadership

Communication

Delegation

Teamwork

Problem solving

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office

Electronic Health Record

Job description

Caring for our community starts with you. Join a team that believes everyone deserves care.Candidates must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment.Ensures patient safety, quality of care, and access to all clinical services; directs all functions related to operations and clinical practices of site. Maintains compliance with regulatory agencies. Ensures that all services are functioning on an integrated level.Essential Job FunctionsEssential Functions of the Job:Acts as the single point of contact for all site operations and delegates accordingly.Identifies needs for growth in collaboration with providers and leadership staff.Oversees clinical and/or administrative staff at assigned site or sites.Works with members of Management Team (Human Resources, IT, Billing, Finance, Marketing, QI, Facilities, operations, and Integration) in the development and implementation of PDSA projects, protocols, policies, and procedures.Ensures that the site is appropriately and adequately staffed at all times.Manages provider scheduling changes. Consults with specific Clinical Director and Chief Operations Officer.Manages (non-provider) employees’ performance and conduct performance evaluations.Assesses need for additional resources; provides resources when appropriate.Manages site budget.Represents the organization as an ambassador; working with other Clinic Managers and Supervisors within the same region to ensure consistent communication with external partners.Works with the Director of Regional Operations in the implementation and coordination of on-site QI activities.Attends management meetings and related trainings.Ensures compliance with established organizational policies including but not limited to, clinical, safety, financial, and personnel, etc.Works with the Safety Manager to ensure appropriate safety trainings are being held and attended by staff.Accountable for employee compliance for required trainings and vaccinations/ immunizationsResponsible for communications/ sharing of site specific dashboards and QI data with providers and staffMake site/ local decisions impacting workflow, staffing and budget items.Works with Director of Regional Operations to identify and manage risk to the organization.Adhere to NorthLakes Management Competencies:Business AcumenChange ManagementCommunication SkillsDelegationDecision MakingProblem SolvingTeamworkQualifications and Education RequirementsBachelor’s Degree (B.A. or B.S.) or equivalent; or three to four years related experience and/or training; or equivalent combination of education and experience.Preferred SkillsMicrosoft Office knowledgeElectronic Health RecordExperience with Budget development and implementation.Benefit StatementFor full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes:Medical and dental insuranceEmployer paid group term life and disabilityEmployer contribution toward Health Savings AccountFlexible Spending AccountsPaid Time Off (PTO), Paid Holidays and Paid Leave Bank403(b) with a 4% employer matchVarious voluntary benefits:Vision InsuranceSupplemental Life, AD&D and DisabilityTuition reimbursementHealth and Wellness reimbursement programEmployee Assistance Program, and other specialized behavioral health services and resources for employees and family membersPartner of HRSA/NHSC loan repayment programOur Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness.NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.All offers of employment are contingent upon successful completion of a criminal background check and references.At NorthLakes Community Clinic, our organizational competencies highlight the behaviors and values that guide how we work and provide a shared foundation for performance, development, and growth throughout an employee’s career with us.NorthLakes Community Clinic Organizational CompetenciesMission Driven - Advances the organizational mission, vision and values in executing job duties.Customer Service - Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.Creativity - Generates new ideas, supports change, provides innovative solutions, solves problems creatively.Integrity - Earns the trust and confidence of coworkers and customers through honest communication, ethical behavior and professionalism in all interactions.Teamwork - Contributes to meeting team deadlines and responsibilities, listens to others and values opinions, helps team to meet goals, welcomes newcomers and promotes a cooperative team atmosphere.Self-Development - Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.Job Knowledge - Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.Communication - Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.Trauma/Resilience Informed - Understands that trauma is prevalent and resilience can be cultivated and improved; and operates in a manner consistent with these principles.