Manager II, Clinic

THE LAKES COMMUNITY HEALTH CENTER INC; United States; On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical and dental insurance

Employer paid life and disability

Health Savings Account contribution

Flexible Spending Accounts

PTO and holidays

Job summary

NorthLakes Community Clinic is seeking a Site Operations Manager to lead day-to-day operations, ensuring high quality care and regulatory compliance within the service area. You will partner with leadership, HR, IT, and clinical directors to implement QI initiatives and maintain staffing, budgets, and patient safety across assigned sites.

Applicants should have a Bachelor’s degree or equivalent, plus experience in healthcare operations, budgeting, and staff management.

Qualifications

• Bachelor’s Degree or equivalent required; or 3–4 years of related experience or training.
• Experience in budgeting, staffing, and operations management preferred.

Responsibilities

• Serve as single point of contact for site operations and delegate tasks.
• Identify growth needs with providers and leadership staff.
• Oversee clinical and/or administrative staff at site(s).
• Collaborate with Management Team to develop policies and procedures.
• Ensure appropriate staffing and prompt provider scheduling changes.
• Manage site budget and resources; communicate dashboards and QI data.

Skills

Leadership

Budget management

Communication

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office

Electronic Health Record (EHR)

Job description

Caring for our community starts with you. Join a team that believes everyone deserves care. Candidates must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment. Ensures patient safety, quality of care, and access to all clinical services; directs all functions related to operations and clinical practices of site. Maintains compliance with regulatory agencies. Ensures that all services are functioning on an integrated level.

Essential Job Functions

• Acts as the single point of contact for all site operations and delegates accordingly.
• Identifies needs for growth in collaboration with providers and leadership staff.
• Oversees clinical and/or administrative staff at assigned site or sites.
• Works with members of Management Team (Human Resources, IT, Billing, Finance, Marketing, QI, Facilities, operations, and Integration) in the development and implementation of PDSA projects, protocols, policies, and procedures.
• Ensures that the site is appropriately and adequately staffed at all times.
• Manages provider scheduling changes.
• Consults with specific Clinical Director and Chief Operations Officer.
• Manages (non-provider) employees’ performance and conduct performance evaluations.
• Assesses need for additional resources; provides resources when appropriate.
• Manages site budget.
• Represents the organization as an ambassador; working with other Clinic Managers and Supervisors within the same region to ensure consistent communication with external partners.
• Works with the Director of Regional Operations in the implementation and coordination of on-site QI activities.
• Attends management meetings and related trainings.
• Ensures compliance with established organizational policies including but not limited to, clinical, safety, financial, and personnel, etc.
• Works with the Safety Manager to ensure appropriate safety trainings are being held and attended by staff.
• Accountable for employee compliance for required trainings and vaccinations/ immunizations.
• Responsible for communications/ sharing of site specific dashboards and QI data with providers and staff.
• Make site/ local decisions impacting workflow, staffing and budget items.
• Works with Director of Regional Operations to identify and manage risk to the organization.
• Adhere to NorthLakes Management Competencies: Business Acumen Change Management Communication Skills Delegation Decision Making Problem Solving Teamwork.

Qualifications and Education Requirements

Bachelor’s Degree (B.A. or B.S.) or equivalent; or three to four years related experience and/or training; or equivalent combination of education and experience.

Preferred Skills

Microsoft Office knowledge Electronic Health Record Experience with Budget development and implementation.

Benefit Statement

• Medical and dental insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Leave
• Bank 403(b) with a 4% employer match
• Various voluntary benefits: Vision Insurance Supplemental Life, AD&D and Disability Tuition reimbursement Health and Wellness reimbursement program Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Partner of HRSA/NHSC loan repayment program

Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness.

NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

All offers of employment are contingent upon successful completion of a criminal background check and references.

At NorthLakes Community Clinic, our organizational competencies highlight the behaviors and values that guide how we work and provide a shared foundation for performance, development, and growth throughout an employee’s career with us.

NorthLakes Community Clinic Organizational Competencies

• Mission Driven -Advances the organizational mission, visionand values inexecuting job duties.
• Customer Service - Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Creativity - Generates new ideas, supports change, provides innovative solutions, solves problems creatively.
• Integrity - Earns the trust and confidence of coworkers and customers through honest communication, ethical behavior and professionalism in all interactions.
• Teamwork - Contributes to meeting team deadlines and responsibilities, listens to others and values opinions, helps team to meet goals, welcomes newcomers and promotes a cooperative team atmosphere.
• Self-Development - Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.
• Job Knowledge - Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Communication - Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
• Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Trauma/Resilience Informed - Understands that trauma is prevalent and resilience can be cultivatedand improved; and operates in a mannerconsistent with these principles.

NorthLakes Community Clinic is a Federally Qualified Health Center with 19 clinic locations serving rural communities throughout northern Wisconsin. We were created to make quality healthcare more accessible and affordable. We welcome patients with BadgerCare/Medicaid, Medicare, private insurance, and no insurance, and offer a Sliding Fee Scale for those who qualify. Our work extends beyond our clinics through partnerships with schools, nursing homes, and community organizations. Since 2008, NorthLakes has continued to grow in response to the needs of the communities we serve. As a Community Health Center, we serve patients regardless of insurance status or ability to pay, offer sliding fees to qualifying patients, accept Medicaid, Medicare, and most insurance plans, and provide care without discrimination. NorthLakes is governed by a patient-majority board of directors representing the communities we serve. Our vision is healthy, prosperous, engaged communities where everyone thrives.