Manager II, Business Process Optimization

Navy Federal Credit Union; Vienna (VA); On-site; USD 140,000 - 180,000; Full time

Job summary

Navy Federal Credit Union is seeking a senior leader in process optimization to oversee multiple optimization teams and translate strategic goals into actionable operational plans. You will guide cross-functional projects, develop ROI models, and ensure compliance while driving efficiency and improved member experiences.

The role requires extensive experience in large financial institutions, strong leadership, and the ability to mentor others toward leadership roles.

Qualifications

• 7+ years of experience in a process optimization function with enterprise scope.
• 3+ years of management experience.
• Broad knowledge of applicable federal and state laws, rules and regulations.
• Strong ability to translate strategic goals into operational process improvement plans.
• Experience leading business optimization teams in large financial institutions.
• Advanced experience in ROI modeling.
• Proficiency in Lean Six Sigma and other methodologies.
• Bachelor’s degree in related field or equivalent.

Responsibilities

• Translate strategic BPO goals into operational plans and team priorities.
• Manage multiple teams or analysts in executing process improvement initiatives.
• Lead cross-functional optimization projects aligned with objectives and timelines.
• Establish value assessment criteria and ensure consistent application across teams.
• Develop business cases and ROI models for process investments.
• Identify and resolve complex operational challenges using data-driven insights.
• Establish and monitor KPIs to evaluate process performance and improvement impact.
• Guide the implementation of automation and process redesign efforts.
• Ensure compliance with internal policies and external regulations.
• Collaborate with senior leaders to align initiatives with enterprise goals.
• Mentor team leads and prepare successors for leadership roles.
• Contribute to short-term strategic planning and resource allocation.
• Champion process improvement adoption across the organization.
• Evaluate and implement industry best practices to enhance operational efficiency and member experience.
• May perform other duties as assigned.

Skills

Process optimization leadership

Cross-functional leadership

Data-driven decision making

Regulatory knowledge

Strategic planning

Stakeholder communication

Mentoring / coaching

Education

Bachelor’s degree or equivalent

Master’s degree (related field)

Tools

Lean Six Sigma

Job description

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Oversees multiple Business Optimization teams or a large function responsible for delivering process improvement initiatives. Translates strategic goals into operational plans, manages cross-functional projects, and ensures alignment with enterprise priorities. Provides tactical leadership and subject matter expertise to drive efficiency, compliance, and measurable business outcomes.

Responsibilities

• Translate strategic BPO goals into operational plans and team priorities.
• Manage multiple teams or specialized units of analysts in executing process improvement initiatives.
• Manage cross-functional optimization projects, ensuring alignment with business objectives and timelines.
• Establish value assessment criteria and ensure consistent application across multiple teams or functions.
• Develop business cases and ROI models for process investments.
• Identify and resolve complex operational challenges using data-driven insights.
• Establish and monitor KPIs to evaluate process performance and improvement impact.
• Guide the implementation of automation and process redesign efforts.
• Ensure compliance with internal policies and external regulations.
• Collaborate with senior leaders to align initiatives with enterprise goals.
• Mentor team leads and prepare successors for leadership roles.
• Contribute to short-term strategic planning and resource allocation.
• Champion process improvement adoption across the organization.
• Evaluate and implement industry best practices to enhance operational efficiency and member experience.
• May perform other duties as assigned.

Qualifications

• 7+ years of experience in a process optimization function or related experience with demonstrated success in managing enterprise/functional area efficiencies.
• 3+ years of management experience.
• Broad knowledge of applicable federal and state laws, rules and regulations.
• Broad knowledge of banking/financial industry trends, products and services.
• Strong ability to translate strategic goals into operational process improvement plans.
• Significant progressively responsible experience leading and managing business optimization teams, preferably in a large financial institution, including operational and regulatory controls.
• Advanced experience in business case development and ROI modeling.
• Ability to evaluate and redesign processes to improve efficiency, reduce risk, and enhance service.
• Proficiency in applying Lean Six Sigma and other methodologies to drive measurable outcomes.
• Skill in managing multiple teams and ensuring alignment with enterprise priorities.
• Broad understanding of how process optimization impacts financial performance and compliance.
• Ability to resolve high-impact operational challenges using data-driven insights.
• Effective communication skills for presenting findings and influencing senior stakeholders.
• Commitment to developing leadership capabilities within the team through coaching and mentoring.
• Proven ability to manage large-scale projects and allocate resources effectively.
• Bachelor’s degree in related field or equivalent combination of training, education and experience.

Desired Qualifications

• Master’s Degree in related field or equivalent combination of training, education and experience.
• Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner.

Hours

• Monday - Friday, 8:00AM - 4:30PM

Location

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025
• 2025 PEOPLE® Companies That Care
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• Military Times 2025 Best for Vets Employers
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• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.