Manager, IFG Agnostic Call Center

Humana; South Carolina; Remote; USD 70,000 - 96,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Manager for their Agnostic Call Center. This role involves leading a dynamic sales team, developing strategies, and ensuring operational excellence in a remote environment. The ideal candidate will have a strong background in sales management, a passion for team development, and the ability to drive performance metrics. Join us to help put health first and make a difference in our community.

Benefits

Medical, Dental, Vision and supplemental insurances

Paid time off (PTO) & Paid Holidays

401(k) retirement savings plan

Tuition reimbursement and/or scholarships

Qualifications

• Active Health Insurance License is required.
• Experience managing sales teams within the healthcare or insurance industry.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead, coach, and develop a high-performing sales team.
• Design and execute sales strategies.
• Analyze performance data to identify trends.

Skills

Leadership

Analytical Thinking

Communication

Coaching

Problem Solving

Education

Active Health Insurance License

Experience in managing sales teams

Tools

CRM systems

Sales reporting tools

Job description

Join to apply for the Manager, IFG Agnostic Call Center role at Humana

Base pay range

$70,000.00/yr - $95,500.00/yr

Become a part of our caring community and help us put health first

We are seeking a dynamic and results-driven Sales Manager to lead our Agnostic Call Center Sales Team within the IFG line of business. This leader will drive performance through strategic sales planning, coaching, and operational excellence. The ideal candidate will have a passion for team development and a proven ability to achieve and exceed key performance metrics in a fast-paced, remote sales environment.

The Agnostic Sales Manager leads and grows an internal sales team for consistent and positive results. The ideal candidate will be responsible for developing sales strategies, managing daily operations, coaching team members, and ensuring the achievement of sales targets. This role requires strong leadership, analytical thinking, and a passion for driving performance in a fast-paced environment.

Key Responsibilities

• Lead, coach, and develop a high-performing sales team to meet and exceed KPIs and business goals.
• Design and execute sales strategies that align with overall organizational objectives.
• Analyze performance data to identify trends and opportunities for improvement.
• Collaborate cross-functionally with internal partners to streamline processes and enhance the sales funnel.
• Maintain an active Health Insurance License and remain compliant with all applicable regulations.
• Foster a culture of accountability, continuous improvement, and customer-focused selling.
• Ensure operational excellence in a fully remote environment; must have a professional, noise-free workspace.
• Travel up to 25% as business needs require.

Required Qualifications

• Active Health Insurance License is required.
• Experience managing sales teams within the healthcare or insurance industry.
• Background in coaching performance and developing sales talent in a metrics-driven environment.
• Strong analytical and problem-solving skills; ability to leverage data to drive decisions.
• Proven ability to inspire and manage teams to consistently achieve or exceed performance goals.
• Excellent interpersonal and communication skills.

Preferred Qualifications

• Bilingual or multilingual candidates strongly preferred.
• Familiarity with CRM systems, sales reporting tools, and remote team management platforms.

Additional Information

• Humana Perks:
• Full time associates enjoy:
• Medical, Dental, Vision and a variety of other supplemental insurances
• Paid time off (PTO) & Paid Holidays
• 401(k) retirement savings plan
• Tuition reimbursement and/or scholarships for qualifying dependent children
• And much more!
• Social Security Task: Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. An email from [e-mail] will be sent with instructions to securely add this information.
• Virtual Pre-Screen: We will be using HireVue for virtual pre-screening. Selected candidates will receive an email and text with instructions. The process takes about 10-15 minutes.
• Travel: Occasional travel to Humana's offices for training or meetings may be required.
• Scheduled Weekly Hours: 40
• Pay Range: $70,000 - $95,500 per year, with potential for incentives based on performance.