Manager, IFG Agnostic Call Center

Humana; North Carolina; Remote; USD 70,000 - 96,000; Full time

Job summary

A leading company in the healthcare sector is seeking a dynamic Sales Manager for their Agnostic Call Center. This role involves leading a sales team, developing strategies, and ensuring operational excellence in a remote environment. The ideal candidate will have a strong background in sales management and a passion for team development, aiming to exceed performance metrics.

Benefits

Medical, Dental, Vision insurance

Paid time off and Holidays

401(k) retirement savings plan

Tuition reimbursement

Qualifications

• Active Health Insurance License required.
• Experience managing sales teams in healthcare or insurance.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead and develop a high-performing sales team.
• Design and execute sales strategies.
• Analyze performance data for improvements.

Skills

Analytical thinking

Leadership

Communication

Education

Active Health Insurance License

Experience in sales management

Tools

CRM systems

Job description

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This range is provided by Humana. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $95,500.00/yr

Become a part of our caring community and help us put health first

We are seeking a dynamic and results-driven Sales Manager to lead our Agnostic Call Center Sales Team within the IFG line of business. This leader will drive performance through strategic sales planning, coaching, and operational excellence. The ideal candidate will have a passion for team development and a proven ability to achieve and exceed key performance metrics in a fast-paced, remote sales environment.

The Agnostic Sales Manager leads and grows an internal sales team for consistent and positive results. The ideal candidate will be responsible for developing sales strategies, managing daily operations, coaching team members, and ensuring the achievement of sales targets. This role requires strong leadership, analytical thinking, and a passion for driving performance in a fast-paced environment.

Key Responsibilities

Use your skills to make an impact

• Lead, coach, and develop a high-performing sales team to meet and exceed KPIs and business goals.
• Design and execute sales strategies that align with overall organizational objectives.
• Analyze performance data to identify trends and opportunities for improvement.
• Collaborate cross-functionally with internal partners to streamline processes and enhance the sales funnel.
• Maintain an active Health Insurance License and remain compliant with all applicable regulations.
• Foster a culture of accountability, continuous improvement, and customer-focused selling.
• Ensure operational excellence in a fully remote environment; must have a professional, noise-free workspace.
• Travel up to 25% as business needs require.
  
  

Required Qualifications

• Active Health Insurance License is required.
• Experience managing sales teams within the healthcare or insurance industry.
• Background in coaching performance and developing sales talent in a metrics-driven environment.
• Strong analytical and problem-solving skills; ability to leverage data to drive decisions.
• Proven ability to inspire and manage teams to consistently achieve or exceed performance goals.
• Excellent interpersonal and communication skills.
  
  

Preferred Qualifications

• Bilingual or multilingual candidates strongly preferred.
• Familiarity with CRM systems, sales reporting tools, and remote team management platforms.
  
  

Additional Information

• Humana Perks:
  
  

Full time associates enjoy:

• Medical, Dental, Vision and a variety ofothersupplemental insurances
• Paid time off(PTO)& Paid Holidays
• 401(k) retirement savings plan
• Tuitionreimbursement and/or scholarships for qualifying dependent children
• And much more!
  
  

Social Security Task

Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from [e-mail] with instructions to add the information into the application at Humana’s secure website.

Virtual Pre-Screen

As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a HireVue interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$70,000 - $95,500 per year

This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 05-26-2025

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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