Manager I, Distribution Operations

jbhunt; Round Rock (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

J.B. Hunt in Round Rock, TX seeks a Manager I, Distribution Operations to oversee a site and its warehouse personnel, driving profitability and customer satisfaction.

You will monitor revenue and costs with P&L analysis and lead teams to resolve operational issues across shifts, including nights and weekends. The role requires a high school diploma with logistics experience and supervisory background; a bachelor’s degree is preferred.

Qualifications

• High School Diploma or equivalent and 3–5 years in Transportation/Logistics, plus 2–4 years of supervisory experience.
• Bachelor's Degree in Business Management, Supply Chain, Finance, or related fields; 1 year of relevant experience preferred.

Responsibilities

• Communicate with customers, internal departments, and team to resolve problems throughout the day and on-call if needed.
• Forecast freight volumes and adjust capacity to meet carrier and equipment needs while complying with regulations.
• Lead personnel to resolve service issues, manage inventory and safety, and coordinate warehouse resources.
• Assign loads and plan routes, monitor freight movement, and adjust driver ETA based on schedules and road factors.
• Assist warehouse staff with loading/unloading, preparing goods, and inventory processing.
• Monitor safety standards and enforce policies to maintain a positive safety culture.
• Oversee operations and serve as the first contact with customers to ensure exceptional service and profitable operation.
• Manage complete P&L, including cost control and profitability, and track KPIs.
• Manage payroll, invoicing, and timely customer billing; develop staffing strategies per location.
• Recruit, hire, and develop operational personnel to cover freight mix and coverage gaps.

Skills

Accuracy

Conflict resolution

Decision making

Adaptability

Relationship building

Customer service

Communication

Goal setting

KPIs

Team leadership

Education

High School Diploma

Bachelor's Degree in Business Management or related field

Job description

Job Title: Manager I, Distribution Operations

Department: Supply Chain

Country: United States of America

State/Province: Texas

City: Round Rock

Full/Part Time: Full time

Job Summary

Under general supervision, the position is responsible for the oversight of a single site/account or fleet, warehouse personnel, or non-J.B. Hunt assets, including operational personnel (drivers, contractors, office, and/or warehouse employees.) This position optimizes the company's assets by monitoring revenue and costs through effective P&L analysis and builds and maintains customer satisfaction through problem-solving, communication, and relationship building. The position may be located on-site at the customer's facility. Incumbents must be able to work any shift to satisfy the demand for flexibility in scheduling to ensure operational success. This includes but is not limited to, day shifts, night shifts, and weekend shifts.

Job Description

Key Responsibilities

• Communicate with customers, internal departments, and team to identify and resolve problems or issues with personnel, customer, account, etc. throughout the day and, where required, when on call
• Forecast freight volumes/customer volume needs, power/equipment needs, and adjust capacity needs as a result to ensure fleet/carrier and equipment coverage is seamless and meets Federal and state requirements
• Lead personnel to resolve service issues, receipt, inventory, material handling and safety of goods coming through the warehouse, etc. as they occur throughout the day and, where necessary, when on call; May coordinate warehouse resources in order to maintain working processes
• May assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, including managing exceptions on that freight and driver ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road.
• May assist warehouse workers with duties including but not limited to operating loading/unloading vehicles, preparing goods and materials, and processing receipts, inventory, etc.
• Monitor and communicate operational safety standards, warehousing, material handling, and shipping requirements; takes proactive steps to create a positive safety culture at their accounts by enforcing company policies, ensuring compliance, and company safety requirements are being met
• Oversee assigned operations and serves as the first point of contact with their assigned customers in order to provide exceptional service and trouble free account safety, efficiency and profitable operation
• Responsible for complete P&L performance, including cost control decisions, expense management, and maximizing profitability, as well as identifying and maintaining key performance indicators.
• Includes design versus actual data analysis for each customer through mid-year business reviews, annual account assessments, and preparing and presenting final presentation, etc Responsible for the management of employee payroll, and/or creation of invoices and ensuring customer billing is accurate and timely
• Responsible for the selection, hiring, training & development of all operational personnel and the preparation of personnel strategy per location freight mix and coverage gaps

Qualifications

Minimum Qualification

High School Diploma with 3-5 years of Transportation/Logistics experience and/or 2-4 years of supervisory experience &/or military equivalent; must possess a valid driver's license with a clean motor vehicle record as per JBH standards; ability to work across multiple shifts including nights and/or weekends if needed. Must be willing to travel to account, customer, & company event locations when applicable.

Preferred Qualification

Bachelor's Degree in Business Management, Supply Chain, Finance, or related fields with 1 year of relevant professional experience or 2-4 years of experience with J.B. Hunt or in the Transportation/Logistics industry with 2-4 years of supervisory experience.

AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences

• Ability to process information with high levels of accuracy
• Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to adapt to changing environments
• Establish and maintain healthy working relationships with clients, vendors, and peers
• Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner
• Effective communication skills
• Ability to develop and track challenging goals that support business strategies
• Knowledge of business metrics and Key Performance Indicators (KPIs)
• Ability to form and manage effective teams

Participate in the process of recruitment of permanent and contract personnel, achieving op