Manager, Human Resources - Hybrid

XPO; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Full health insurance

Life and disability insurance

PTO 15 days first year

9 company holidays

401(k) with company match

Education assistance

Incentive plan

Job summary

XPO is seeking a Manager, Human Resources in Charlotte to partner with leaders across the business to translate priorities into people strategies. You’ll lead HR programs, guide employee relations, and shape organizational effectiveness in a fast-paced logistics environment.

The role requires a Bachelor’s in HR or related field, 5 years of progressive HR experience, strong judgment, and proficiency with MS Office and HR systems.

Qualifications

• Bachelor’s degree in HR, business, organizational development, or related field or equivalent experience.
• At least 5 years of progressive HR experience across business operations, talent, learning and development, or related enablement function.
• Experience coaching and influencing leaders at varying levels with candid counsel.
• Ability to translate business priorities into practical workforce actions.
• Experience using metrics, analytics, and employee feedback to shape recommendations.
• Experience designing or improving programs, processes, tools to improve effectiveness.
• Handling sensitive people or workplace matters with sound judgment and discretion.
• Direct experience serving as an HR advisor for a corporate function or local site.
• Excellent judgment, discretion, and confidentiality.
• Proficiency with Microsoft Office and ability to learn HR systems quickly.
• Ability to travel as required for the portfolio.

Responsibilities

• Translate business priorities into practical people, talent, and organizational strategies that improve performance.
• Provide guidance on employee relations, workplace concerns, and performance issues with stakeholders to ensure ethical outcomes.
• Administer the performance management cycle and coach leaders to set expectations and provide feedback.
• Use workforce data and insights to identify risks and influence decisions.
• Shape workforce plans, talent strategies, and development actions.
• Lead HR support for organizational change and transitions.
• Serve as the primary HR leader for the assigned office location and support a dispersed client portfolio.
• Develop trusted relationships by listening, anticipating needs, and delivering on commitments.
• Advise leaders with candid counsel and navigate complex people decisions.
• Facilitate talent reviews, succession planning, and development activities.
• Build credibility by connecting people decisions to business outcomes.
• Assess organizational effectiveness and recommend structural changes.

Skills

Executive coaching

Leadership influence

HR analytics

Workforce strategy

Discretion

HR systems

Education

Bachelor's degree in HR or related field

Tools

Microsoft Office

HR systems

Job description

What you’ll need to succeed as a Manager, Human Resources at XPO

• Bachelor’s degree in Human Resources, business, organizational development, or a related field, or equivalent related work experience
• 5 years of progressive experience in Human Resources, business operations, talent, learning and development, organizational effectiveness, change management, employee experience, or a related enablement function
• Experience coaching and influencing leaders at varying levels of the organization, providing candid counsel and helping navigate complex people and organizational decisions
• Demonstrated ability to translate business priorities into practical workforce, talent, organizational, or operational actions
• Experience using business metrics, workforce analytics, and/or employee feedback to identify issues, shape recommendations, influence decisions, and measure impact
• Experience designing or improving programs, processes, tools, or experiences that increase organizational effectiveness and easier for employees and leaders
• Experience handling sensitive people, performance, or workplace matters with sound judgment, discretion, and appropriate escalation
• Direct experience serving as an HR or people advisor for a corporate function, business portfolio, or local site
• Excellent judgment, discretion, follow-through, and the ability to maintain confidentiality
• Proficiency with Microsoft Office and the ability to quickly learn new technology and HR systems
• Ability to travel as required for the assigned portfolio

Preferred qualifications

• Knowledge of employment law and experience navigating sensitive employee relations or workplace matters
• PHR, SPHR, SHRM-CP, SHRM-SCP, or another relevant professional certification
• Experience supporting a corporate, multi-site, logistics, transportation, or fast-paced operating environment
• Experience identifying opportunities to improve work through process redesign, automation, technology, or AI
• Knowledge of immigration processes and practices
• Clear, concise written and verbal communication skills, including the ability to present complex information to varied audiences

About the Manager, Human Resources job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you’ll do on a typical day

• Translate business priorities into practical people, talent, and organizational strategies that improve performance and support sustainable growth.
• Provide guidance on employee relations matters, workplace concerns, and performance issues, partnering with leaders, Legal, and other stakeholders to ensure fair, consistent, and ethical outcomes through sound judgment, HR expertise, and courageous advocacy.
• Administer the performance management cycle and coach leaders to set clear expectations, provide meaningful feedback, address performance concerns, and strengthen team performance.
• Use workforce data, business insights, and operational trends to identify risks, uncover opportunities, and influence better decisions.
• Shape workforce plans, talent strategies, succession priorities, and development actions that build the capabilities the business needs.
• Lead HR support for organizational change, helping leaders communicate effectively, manage transitions, and sustain trust and organizational effectiveness.
• Serve as the primary HR leader for the assigned office location while supporting a geographically dispersed client portfolio, ensuring consistent execution of HR processes and people practices.
• Develop trusted relationships by listening closely, anticipating needs, tailoring support to the situation, and delivering on commitments
• Serve as a trusted advisor to leaders by providing candid counsel, challenging assumptions when appropriate, and helping navigate complex people, talent, and organizational decisions.
• Facilitate talent reviews, succession discussions, and development planning efforts that strengthen organizational capability and leadership pipelines
• Build credibility through business acumen, anticipating talent implications and connecting people decisions to operational and business outcomes.
• Assess organizational effectiveness and recommend changes to structure, roles, spans, layers, team design, and operating models that improve business outcomes and employee experience.

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.