Manager, Human Resources - Hybrid

XPO Enterprise Services, LLC; Boston (MA); On-site; USD 110,000 - 137,000; Full time

Benefits offered by this job

Health insurance

PTO

Paid holidays

401(k) with company match

Education assistance

Job summary

XPO is seeking a Manager, Human Resources in Boston to translate business priorities into workforce and talent strategies, partnering with leaders to drive performance and organizational effectiveness.

You will guide employee relations across a distributed portfolio, coach leaders, manage performance cycles, use workforce analytics, and shape succession plans. The role includes competitive compensation, health insurance from day one, PTO, holidays, 401(k), and education assistance.

Qualifications

• Bachelor’s degree or equivalent related work experience in HR, business, OD, or a related field.
• 5 years of progressive HR or related experience in HR, business operations, talent, or related enablement function.
• Experience coaching and influencing leaders at varying levels of the organization.
• Translating business priorities into practical workforce, talent, or organizational actions.
• Experience using metrics, analytics, or feedback to identify issues and shape recommendations.
• Designing or improving programs/processes/tools that increase organizational effectiveness.
• Handling sensitive people/workplace matters with sound judgment and discretion.
• Direct experience serving as an HR advisor for a corporate function or local site.
• Excellent judgment, discretion, follow-through, and confidentiality.
• Proficiency with Microsoft Office and HR systems; ability to learn new tech quickly.
• Ability to travel as required.

Responsibilities

• Translate business priorities into practical people, talent, and organizational strategies to improve performance and growth.
• Provide guidance on employee relations matters, partnering with leaders, Legal, and stakeholders to ensure fair, ethical outcomes.
• Administer the performance management cycle and coach leaders to set expectations and provide feedback.
• Use workforce data and insights to identify risks, opportunities, and influence decisions.
• Shape workforce plans, talent strategies, succession priorities, and development actions.
• Lead HR support for organizational change and help leaders communicate and sustain trust.
• Serve as the primary HR leader for the assigned office location within a dispersed client portfolio.
• Develop trusted relationships by listening, anticipating needs, and delivering on commitments.
• Act as a trusted advisor to leaders, offering candid counsel on people and organizational decisions.
• Facilitate talent reviews, succession discussions, and development planning.
• Build credibility by tying people decisions to business outcomes.
• Assess organizational effectiveness and recommend changes to structure and operating models.

Skills

Coaching leaders

Translate priorities into actions

Workforce analytics

Employee relations guidance

Communication

Confidentiality and judgment

Travel readiness

Education

Bachelor’s degree in HR or related field

HR certifications (PHR/SPHR/SHRM-CP/SHRM-SCP)

Tools

Microsoft Office

HR systems

Job description

What you’ll need to succeed as a Manager, Human Resources at XPO

• Bachelor’s degree in Human Resources, business, organizational development, or a related field, or equivalent related work experience
• 5 years of progressive experience in Human Resources, business operations, talent, learning and development, organizational effectiveness, change management, employee experience, or a related enablement function
• Experience coaching and influencing leaders at varying levels of the organization, providing candid counsel and helping navigate complex people and organizational decisions
• Demonstrated ability to translate business priorities into practical workforce, talent, organizational, or operational actions
• Experience using business metrics, workforce analytics, and/oremployee feedback to identify issues, shape recommendations, influence decisions, and measure impact
• Experience designing or improving programs, processes, tools, or experiences that increase organizational effectiveness and easier for employees and leaders
• Experience handling sensitive people, performance, or workplace matters with sound judgment, discretion, and appropriate escalation
• Direct experience serving as an HR or people advisor for a corporate function, business portfolio, or local site
• Excellent judgment, discretion, follow-through, and the ability to maintain confidentiality
• Proficiency with Microsoft Office and the ability to quickly learn new technology and HR systems
• Ability to travel as required for the assigned portfolio

Preferred qualifications:

• Knowledge of employment law and experience navigating sensitive employee relations or workplace matters
• PHR, SPHR, SHRM-CP, SHRM-SCP, or another relevant professional certification
• Experience supporting a corporate, multi-site, logistics, transportation, or fast-paced operating environment
• Experience identifying opportunities to improve work through process redesign, automation, technology, or AI
• Knowledge of immigration processes and practices
• Clear, concise written and verbal communication skills, including the ability to present complex information to varied audiences

About the Manager, Human Resources job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 15days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Translate business priorities into practical people, talent, and organizational strategies that improve performance and support sustainable growth.
• Provide guidance on employee relations matters, workplace concerns, and performance issues, partnering with leaders, Legal, and other stakeholders to ensure fair, consistent, and ethical outcomes through sound judgment, HR expertise, and courageous advocacy.
• Administer the performance management cycle and coach leaders to set clear expectations, provide meaningful feedback, address performance concerns, and strengthen team performance.
• Use workforce data, business insights, and operational trends to identify risks, uncover opportunities, and influence better decisions.
• Shape workforce plans, talent strategies, succession priorities, and development actions that build the capabilities the business needs.
• Lead HR support for organizational change, helping leaders communicate effectively, manage transitions, and sustain trust and organizational effectiveness.
• Serve as the primary HR leader for the assigned office location while supporting a geographically dispersed client portfolio, ensuring consistent execution of HR processes and people practices.
• Develop trusted relationships by listening closely, anticipating needs, tailoring support to the situation, and delivering on commitments
• Serve as a trusted advisor to leaders by providing candid counsel, challenging assumptions when appropriate, and helping navigate complex people, talent, and organizational decisions.
• Facilitate talent reviews, succession discussions, and development planning efforts that strengthen organizational capability and leadership pipelines
• Build credibility through business acumen, anticipating talent implications and connecting people decisions to operational and business outcomes.
• Assess organizational effectiveness and recommend changes to structure, roles, spans, layers, team design, and operating models that improve business outcomes and employee experience.

Annual Salary Range: $109,960 to $137,449 Actual compensation may vary due to factors such as experience and skill set. This is an incentive-based position, which may include bonuses, incentive or commission plans.

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here .