Manager, HR Technology, Operations and Analytics

Socket.dev; Holyoke (MA); Hybrid; USD 185,000 - 220,000; Full time

Benefits offered by this job

Competitive base salary + performance

Enhanced 401(k)

Tuition reimbursement and professional

Wellness programs and onsite gym

Flexible work hours

Employee Business Networks

Free coffee at onsite café

Hybrid work environment (3 days/week)

Job summary

ISO New England seeks a seasoned Manager, HR Tech, Ops & Analytics to lead HR technology strategy and the implementation of the HCM platform. You will partner across Finance, IT and Legal to govern data, streamline operations, and improve the employee experience through automation and modern workflows.

You will drive a multi-year HR technology roadmap, oversee data governance, and advance analytics capabilities to provide actionable workforce insights for senior leadership.

Qualifications

• Experience leading HR technology, processes, and operations.

Responsibilities

• Develop and drive a multi-year HR technology strategy and roadmap aligned with business priorities.
• Manage the HR technology portfolio with governance and delivery accountability.
• Lead selection, implementation, deployment, and optimization of the HCM platform.
• Establish governance, integrations, security, and data standards with cross-functional partners.
• Oversee HCM, data requests, analytics, and employee-facing platforms to improve efficiency.
• Manage relationships with HR technology vendors and partners.

Skills

HR technology leadership

HCM implementation

Process optimization

Automation

AI in HR

Data analytics

People leadership

Project management

Communication

Analytical skills

Education

Bachelor’s degree in HR, Information Systems, Business Administration, Analytics, or a related field

Tools

Dayforce

Workday

Job description

ISO New England is the independent system operator responsible for ensuring the safe and reliable flow of electricity in our region and planning for the future of the electric grid. We are at the forefront of New England’s ongoing transition to clean energy.

The Manager, HR Tech, Ops & Analytics is a strategic leader responsible for advancing the organization’s HR technology, workforce administration, operational effectiveness, and people analytics capabilities. This role will lead the selection, implementation and optimization of the organization’s Human Capital Management (HCM) platform while developing and executing a cohesive HR technology strategy that enables business priorities, improves employee experience and strengthens governance.

Build and execute a modern HR data and analytics strategy that identifies key workforce insights and provides actionable data for quality decisions.

Partner with Finance, IT, Legal and HR stakeholders to identify opportunities to improve data quality and governance, streamline HR operations, reduce administrative work, and enhance the employee and manager experience through better workflows, automation, and technology.

What we offer you:

• A stable, mission-driven workplace where your impact truly matters
• A highly engaged work environment that values inclusion, collaboration, and employee safety and wellbeing
• Competitive compensation with a base salary + performance bonus
• Robust benefits package, including:
  • Enhanced 401(k) and financial planning support
  • Tuition reimbursement and professional development
  • Wellness programs, including an onsite gym
  • Flexible work hours
  • Employee Business Networks

• Free coffee at our onsite café
• Hybrid work environment (3 days/week onsite)
• Distance-based relocation assistance available

How you will make an Impact

HR Technology Strategy, HCM Implementation & Optimization

• Develop and drive a multi-year HR technology strategy and roadmap aligned with business and people priorities.
• Manage the HR technology portfolio, including project governance, resources, risks, change management, and delivery accountability.
• Lead the selection, implementation, deployment, and ongoing optimization of the organization’s HCM platform.
• Partner with Finance, IT and Legal to establish governance, architecture, integrations, security, access, and data standards.
• Oversee core HCM, data requests, knowledge, analytics, and employee-facing platforms to improve efficiency and user experience.
• Manage relationships with HCM and other HR technology vendors and partners.
• Stay current on emerging HR technology, automation, AI, analytics, and workforce administration practices and assess their applicability to the organization.

Workforce Administration & Operational Excellence

• Analyze HR workflows and stakeholder needs to identify opportunities for process redesign, automation, and service improvement.
• Identify, prioritize, and implement AI agents and automation across HR services while ensuring ethical use, security, privacy, and human oversight.
• Establish service metrics and use data, employee feedback, and continuous improvement practices to increase adoption, efficiency, and service quality.
• Partner with HR, IT, business leaders, and service providers to translate complex needs into scalable, user-centered technology solutions.

HR Data, Analytics & Workforce Insights

• Develop and execute a comprehensive HR data and analytics strategy that enables evidence-based workforce decision-making.
• Evolve HR reporting from transactional reporting to predictive, strategic, and decision-support analytics.
• Define key HR metrics, including ownership, data sources, calculation methodologies, and reporting frequency.
• Build team capabilities and establish clear role, performance, and development expectations.

What we are looking for

• 7+ years of progressive leadership focused on HR technology, processes, and operations, including demonstrated experience managing an HCM implementation from requirements through deployment and stabilization, preferably Dayforce or Workday.
• Experience leading HR technology optimization, process improvement, automation, or operational transformation initiatives.
• Experience evaluating, implementing, or governing AI-enabled HR technology, including automation, self-service, workflow tools, predictive analytics, and emerging AI use cases that improve HR service delivery, workforce insights, and employee experience.
• Demonstrated ability to translate workforce data into meaningful business insights and recommendations for senior leadership teams.
• Partnership with cross-functional stakeholders, including IT and Finance.
• People leadership experience.
• Excellent communication, analytical, and problem-solving skills.
• Strong project management skills.
• Bachelor’s degree in human resources, Information Systems, Business Administration, Analytics, or a related field.

This employer will not sponsor applicants for work visas for this position (ex: H-1B, F-1/CPT/OPT, O-1, E-3, TN, J, etc.).

The expected salary range for this position is $185,000 - $220,000 per year. This role is also eligible for an annual performance bonus, comprehensive health insurance (medical, dental and vision), flexible spending and health savings accounts, a 401(k) plan with generous employer contributions and a student debt benefit, life and AD&D insurance, disability insurance, critical illness and hospital indemnity benefits, paid time off, paid leave, a wellness program, an employee assistance program and other great company perks.

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This is a U.S. based role. If the successful candidate resides outside of the U.S., relocation will be required.

Equal Opportunity

We are proud to be an EEO employer. Applicants for employment are considered without regard to race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, citizenship, national origin, age, ancestry, marital status, disability (including learning, mental, intellectual, and physical), service in the uniformed services, genetic information, or any other status protected by applicable law.

Drug Free Environment

We maintain a drug-free workplace and perform pre-employment substance abuse testing.