Manager HR Employee Relations

Altice Usa; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

Altice USA is seeking an Employee Relations Manager to act as a trusted advisor, handling policy guidance, investigations, and crisis/labor relations. You'll work with management and employees to ensure compliant and fair workplace practices.

The role requires 5–7 years of related experience, a bachelor’s degree, strong interpersonal skills, and 3–5 years of people management. You will partner with HR, Legal, and Leave teams to resolve complex issues and support a positive employee experience.

Qualifications

• 5–7 years of directly related experience.
• Job-related college degree required.
• Strong interpersonal skills.
• Ability to work independently.
• 3–5 years of management experience.
• Experience handling investigations and policy guidance is preferred.

Responsibilities

• Partner with ER team, HR, Legal to resolve broad range of employee issues.
• Provide coaching on policies to managers to foster fair environment.
• Conduct complex workplace investigations and report findings.
• Guide leave, accommodation, and disability processes with Leave and Accommodation teams.
• Support KPI improvements and risk assessment for ER function.
• Collaborate with Employment Law on investigations with potential exposure.
• Align with HR to deliver consistent employee experience.
• Support labor relations under a collective bargaining agreement.

Skills

Interpersonal skills

Independent work

People management

Education

Bachelor's degree

Job description

Full job description Altice USA is a cutting‑edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge‑watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but also to reflect the diverse communities we serve.

Job Summary The Employee Relations Manager is a self‑motivated, trusted advisor who operates with a high level of integrity and can gain the trust of stakeholders at all levels in the organization. The ER Manager serves as a subject‑matter expert on employee relations matters, which includes the proactive engagement of management and employees to provide continual guidance and education on company policies, programs, and procedures. This role is also responsible for managing investigations on complex workplace issues and providing recommendations to resolve them, while also maintaining a balanced and impartial viewpoint. This role may be called on to participate in a crisis management response and labor relations.

Responsibilities

• Partners with ER team members, HRBPs, HR COEs, Legal, and other partners as needed to address and resolve a broad range of employee issues, including progressive discipline, performance management, involuntary separations, and litigation matters.
• Contribute with both hands‑on and strategic support to our people managers through effective employee relations management, ensuring compliance with federal, state, and local laws, as well as alignment with company policies and AUSA's broader people strategy.
• Conduct complex investigations on a wide range of sensitive issues; prepares written analysis and reports with findings and recommendations for resolutions.
• Provide regular coaching and education to employees and people managers on policies and guidelines to enable decision‑making processes that foster a fair and equitable work environment.
• Provides guidance on leave, accommodation, and disability policies and processes, ensuring a close partnership with the Leave and Accommodation team.
• Provide ideas and recommendations to improve processes and overall effectiveness of the ER function.
• Work with ER team leadership to continuously improve upon Key Performance Indicators (KPI) to identify trends and address root causes.
• Working with the Employee Relations Director assessing different types of risk and bring creative and effective ideas and solutions to complex people‑related issues.
• Regularly collaborate with team members on significant ER matters and investigations to provide mutual guidance, share best practices, and identify trends.
• Partner with the Employment Law team to effectively support the investigative process, particularly on matters with the potential for significant exposure to the organization.
• Partner with all Human Resources constituents to ensure ongoing alignment on delivering the appropriate employee experience.
• Partner with the labor relations team on all people‑related issues covered by a collective bargaining agreement.
• Provides recommendations for the development or amendment of policies and procedures to the policy and compliance team to address and manage common issues and trends.

Qualifications

• 5-7 years of previously directly related job experience required.
• Job‑related college degree required.
• Strong interpersonal skills required.
• Ability to work independently.
• 3-5 years management experience required.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

This position is identified as being performed in or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job‑related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $102,816.00 - $146,880.00 / year. The starting pay rate/range at time of hire for this position in Plano, TX is $85,680 - $122,400 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.