Manager, HR Analytics & Workforce Intelligence

Charles Schwab Corporation; Westlake (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Charles Schwab Corporation is seeking a Manager on the Workforce Intelligence Team to transform workforce data into actionable HR insights. You will shape reporting strategies, build audience-appropriate dashboards, and collaborate with developers to deliver high-impact analytics that influence HR decisions.

The role emphasizes data storytelling, data integrity, and delivering a reliable reporting experience to executives and stakeholders across Schwab.

Qualifications

• Bachelor’s degree required.
• 5+ years in a data analytics role, preferably HR-related.
• Experience reporting from HR systems (Workday, iCIMS, SumTotal, ServiceNow).
• Proficiency in Excel (filters, formulas, pivot tables).

Responsibilities

• Lead intake and translate business needs into technical requirements.
• Partner with developers to deliver dashboards and reports.
• Create metrics to measure performance and reveal insights.
• Represent data perspectives in meetings with recommendations.
• Uphold testing and documentation standards for reporting.
• Ensure a reliable, high-quality reporting experience for clients.

Skills

Data analytics

HR reporting

Attention to detail

Communication skills

Education

Bachelor’s degree

Tools

Excel

Workday

iCIMS

SumTotal

ServiceNow

BI dashboards

Job description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Workforce Intelligence Team, part of the HR organization, delivers workforce reporting, analytics, and business insights to HR professionals and business leaders across Schwab.

As a Manager on the Workforce Intelligence Team, you’ll be at the forefront of transforming workforce data into actionable insights that shape the future of HR and the employee experience. You will have the opportunity to influence strategic decisions, elevate data storytelling, and build solutions that drive real business outcomes.

• Lead with Insight: Manage intake and assignment of workforce data requests, translating business needs into clear, actionable requirements for developers.
• Bridge Strategy and Execution: Partner with developers to deliver audience-appropriate dashboards and reports that provide actionable insights.
• Design and Analyze: Create metrics that help decision makers measure performance. Interpret and synthesize information to uncover the story behind the numbers.
• Be the Voice of Data: Represent the data perspective in project and problem-solving meetings, providing recommendations that ensure data management and reporting needs will be met.
• Drive Quality and Consistency: Uphold standards for testing and documentation and continuously seek ways to improve reporting processes.
• Deliver Exceptional Experiences: Ensure a reliable, high-quality reporting experience through clear communication and thoughtful client engagement.

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• Bachelor’s degree
• 5+ years in a data analytics role, ideally within HR, with an emphasis on reporting and analytics.
• Experience reporting from HR systems like Workday, iCIMS, SumTotal, or ServiceNow
• Proficiency in Excel (filters, formulas, pivot tables)

Preferred Qualifications:

• Logical thinker with a knack for designing sequential processes
• Meticulous attention to detail and follow-through
• Strong organizational skills and adaptability in a dynamic environment
• Commitment to confidentiality and data integrity
• Passion for creating exceptional user experience
• Experience using dashboards or business intelligence tools