Manager - Housekeeping

Bally's Interactive; East St. Louis (IL); On-site; USD 40,000 - 64,000; Full time

Job summary

Bally's Interactive in Illinois seeks a Hotel Housekeeping Manager to oversee maintenance, cleanliness and guest experience, coordinating with Engineering and Front Desk teams to deliver superior service.

The role emphasizes cost control, payroll for direct reports, and training needs, with a focus on regulatory compliance and high service standards across housekeeping, maintenance and laundry operations.

Qualifications

• Two to five years experience in progressive management positions in hotel Housekeeping or operations.
• College degree in business or hospitality preferred.
• Excellent verbal and in written communication.
• Ability to articulate effective correspondence.
• Ability to present information and respond to questions from managers and team members.
• Working knowledge on Microsoft Office products. Experience in LMS preferred.

Responsibilities

• Ensures hotel maintenance, cleanliness and health sanitation requirements meet regulatory and company standards.
• Promotes the Purpose and Values Model to deliver a superior guest experience. Handles guest complaints and concerns.
• Oversees staffing and payroll for direct reports and venues.
• Monitors stock and cost control across areas of responsibility.
• Assists in budgeting and projecting annual costs; monitors financial results for Housekeeping, Internal Maintenance, and Laundry.
• Identifies training needs and ensures ongoing training per company policies and procedures.
• Administrative duties of the Housekeeping Department such as payroll, ordering, etc.
• Performs other related duties as assigned.

Skills

Verbal communication

Written communication

Presentation skills

Microsoft Office

Education

College degree in business or hospitality

Tools

LMS

Job description

Job Responsibilities:

• Ensures hotel maintenance, physical appearance and health sanitation requirements are met and in compliance with regulatory and company standards. Ensures that cleanliness and physical appearance of the property provide a superior guest experience. Works closely with the Engineering and Front Desk departments.


• Responsible for assuring the highest quality guest experience by promoting the Purpose and Values Model throughout all areas of responsibility. Handles and resolves guest complaints and concerns.


• Oversees operation of designated direct reports and venues to include adequate/efficient staffing. Oversee the scheduling and payroll for all direct reports and employees who report to them.


• Ensures cost control of product and inventory through monitoring stock and ensuring property and efficient utilization throughout areas of responsibility and within established procedures and policies.


• Assists in preparation of necessary data for the budget in areas of responsibility; assists in projecting annual costs and monitors actual financial results for Housekeeping, Internal Maintenance, and Laundry departments; take corrective action where necessary to help ensure that financial goals are met.


• Responsible for identifying training and development needs within areas of responsibility and ensuring on‑going training occurs as required per Company policies and procedures.


• Responsible for the Administrative Duties of the Housekeeping Department such as payroll, ordering, etc.


• Performs other related duties as assigned

Qualifications:

• Two to five years experience in progressive management positions in hotel Housekeeping or operations required.


• College degree in business or hospitality preferred


• Excellent verbal and in written communication


• Ability to articulate effective correspondence.


• Ability to effectively present information and respond to questions from managers and team members.


• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.


• Working knowledge on Microsoft Office products. Experience in LMS preferred.

Physical Demands:

• Regularly required to see, talk, hear, walk, sit, and stand


• Frequently required to use hands to handle, feel, and reach


• Occasionally required to stoop


• Occasionally lift and or move up to 30 pounds

Work Environment:

The work environment contains bright lights, loud noise, and stressful situations