Housekeeping Manager

Reitmr; City of White Plains (NY); On-site; USD 42,000 - 68,000; Full time

Job summary

Sonesta International Hotels is seeking a Housekeeping Manager to supervise housekeeping and laundry operations, ensuring quality cleaning, guest satisfaction, and cost-control across our properties. You will lead staff, inspect rooms, respond to guest requests, and coordinate with Front Office, Maintenance, and Food & Beverage, with potential to act as manager on duty when needed.

The role requires a high school diploma, 2 years in housekeeping or front office, supervisory experience, and

Qualifications

• High School Diploma or equivalent with 2 years housekeeping or front office experience.
• At least 1 year of supervisory experience; some college preferred.
• Must speak fluent English; other languages preferred.

Responsibilities

• Assist in managing day-to-day housekeeping and laundry operations.
• Schedule staff to ensure proper coverage.
• Monitor performance and initiate HR actions per policy.
• Ensure staff training and proper tools are provided.
• Conduct routine inspections of guest rooms and public areas.
• Respond to guest complaints and VIP requests to achieve satisfaction.
• Coordinate with Front Office, Maintenance and Food & Beverage.
• May serve as manager on duty and assist with other duties.

Skills

Fluent English

Supervisory experience

Customer service

Education

High School Diploma or equivalent

Some college preferred

Job description

We're People People. Are you?

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be. But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Housekeeping Manager (HM) works within the department to supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to keeping the entire hotel clean, the Housekeeping Manager is responsible for maintaining a neat and organized housekeeping and laundry area and is responsible for the security of the hotel linen and supplies inventory. The Housekeeping Manager's focus on guest and associate satisfaction, expense control and product quality and will lead to their contribution to the overall goals of the hotel.

What you'll be doing

Essential Duties & Responsibilities:

• Assist in managing the day-to-day activities of the housekeeping department; schedule employees to ensure proper coverage.
• Monitor performance and recommend/initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Schedule routine inspections of all guest rooms/suites and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
• Respond to guest complaints, special request and ensure corrective action is taken to achieve complete guest satisfaction. May assist in coordinating the special needs and requests of VIP, repeat guests and members of frequency program(s).
• Assist in controlling expenses and minimizing waste in all areas of housekeeping. Participate as needed in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel
• Conduct pre-shift meeting and review all information pertinent to the day's activities.
• Assist in maintaining par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, guest Relations, maintenance, and Food and beverage.
• Interact with outside contacts: Guests-to ensure their total satisfaction
• Vendors/Contractors-to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
• Regulatory agencies- regarding safety and compliance matters
• Other contacts as needed (Professional organizations, community groups, local media)
• May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
• May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
• May serve as "manager on duty" as required.
• May assist with other duties as assigned.

Qualifications and Requirements:

Minimum: High School Diploma or equivalent plus two years housekeeping or front office experience preferably in a hotel of similar size and complexity and including one or more years of supervisory experience. Some college preferred. Must speak fluent English. Other languages preferred. Union experience preferred.

This job requires ability to perform the following:

• Frequently standing up or moving within and about the facility
• Carrying or lifting items weighing up to 50lbs and pushing and/or pulling approximately 200lbs
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping and kneeling
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties such as vendors, agencies, etc.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Flexibility with schedule to be able to wor