Manager, Group Sales

Seminole Hard Rock; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement savings

Employee perks

Job summary

Seminole Hard Rock in Midtown Manhattan seeks a Group Sales Manager to drive luxury group bookings and cultivate long‑term client relationships. You will oversee account management, coordinate events, and align sales efforts with brand standards to deliver unforgettable experiences.

The role emphasizes high‑touch service, precise planning, and leadership within a fast‑paced hospitality environment. This is a full‑time position with competitive benefits and growth potential.

Qualifications

• 3–5 years' experience in hospitality sales or management.
• Experience with group sales segment and luxury property.
• Strong communication, planning, and client relationship skills.

Responsibilities

• Solicit new and existing accounts to meet revenue goals via calls, emails, site visits, and proposals.
• Develop and implement quarterly Sales Action Plans with cross‑department collaboration.
• Coordinate event requirements, menus, and room setups; attend meetings and site inspections.
• Use sales systems to manage accounts, generate reports, and monitor performance.
• Deliver exceptional service to build loyalty to the property and Hard Rock brand.

Skills

Hospitality sales

Team leadership

Account management

Client relations

Education

Bachelor's degree in Hospitality

Tools

CRM systems

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments.

At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock.

THE ROLE

We are seeking a Group Sales Manager to join our team.

This role is an integral part of delivering a high-touch, luxury guest experience, ensuring that every interaction reflects our commitment to excellence, precision, and personality.

The Group Sales Manager is responsible for effectively establishing and managing client relationships and accounts for their respective market segment. achieving both team and individual revenue goals through managing existing client relations, solicitation of new accounts, and consistent networking efforts. This person must create an exceptional climate of professional and personable service that ensures the long term engagement of employees, guests, and owners.

WHAT YOU WILL ROCK

In this role, you will Solicit new and existing accounts to meet/exceed revenue goals through telephone/email prospecting, sales calls, site inspections, and written communication. . You will follow up promptly on leads generated by the Global Sales offices, Cvent, Destination Marketing Organizations, and any other lead generating source.

You Assist in the development and implementation of quarterly Sales Action Plans.

With a strong attention to detail, coordinate with different departments any specific event requirements including individual room reservations, special menus to accommodate dietary preferences, and event set-up requests. Attend BEO and Resume meetings. Invite clients to the hotel for entertainment, lunches, tours, and site inspections.

Coordinate and participate in blitzes, expositions, fairs, familiarization trips, site inspections, and other relevant activities, exhibiting key features and benefits of the property. Use Delphi.fdc or any other applicable computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space, and building accounts. Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.

Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.

All responsibilities are executed with a focus on consistency, attention to detail, and elevated service standards.

WHAT YOU BRING, THE HARD ROCK STANDARD

3-5 years' experience in hospitality management, in a sales role, preferably as a manager in a lifestyle property.

Experience with the group sales segment.

You anticipate guest needs and act with intention

Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.

Strong communication and listening skills and excellent speaking, reading, and writing ability.

Ability to effectively present information in one‑one and small group situations to customers, clients, and employees of the organization.

You deliver service that is both polished and personal

You take ownership of every detail of the guest journey

You contribute to a collaborative, energized, and high‑performing culture

You are detail‑oriented, highly organized, and thrive in a fast‑paced, high‑expectation environment.

You are a natural leader who communicates effectively, leads with professionalism, and inspires those around you to perform at their best.

Your ability to anticipate needs, solve problems, and maintain high standards sets you apart.

COMPENSATION & BENEFITS

This is a salary exempt role

We offer a competitive benefits package including medical, dental, vision, paid time off, retirement savings, and employee perks.

Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.

Applicants must be authorized to work in the United States.