Manager, Group Sales

Kroenke Sports & Entertainment; Denver (CO); On-site; USD 60,000 - 75,000; Full time

Job summary

Join a dynamic sports organization as the Manager of Group Sales, where you'll lead a passionate team to drive ticket sales for the Denver Nuggets. This role offers a unique opportunity to shape the sales strategy while fostering a culture of excellence and teamwork. You'll be at the forefront of creating memorable experiences for fans and driving revenue through innovative ticket packages. If you're enthusiastic about sports and have a knack for leadership, this is the perfect opportunity to make a significant impact in a vibrant and fast-paced environment.

Benefits

Health Insurance

Paid Time Off

401K Plan

Life Insurance

Short and Long-term Disability

Flexible Spending Plans

Health Savings Account

12 Paid Company Holidays

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years in sports ticket sales preferred.
• Experience leading sales training for staff.

Responsibilities

• Lead and coach a team of Account Executives in ticket sales.
• Recruit, hire, and train sales team members.
• Monitor team performance and customer satisfaction.

Skills

Sales Training

Customer Service

Team Leadership

Communication Skills

Time Management

Education

Bachelor’s Degree

Certification in Sales

Tools

Microsoft Office

Ticketmaster

Microsoft CRM

Job description

Job Title: Manager, Group Sales – Denver Nuggets

Department: Ticket Sales & Service

Business Unit: Denver Nuggets

Location: Denver, CO

Reports To: Director, Group Sales – Denver Nuggets

Employment Type: Full-Time

Supervisor Position: Yes

_____________________________________________________________________________________

Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN,KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.

Position Summary

The Denver Nuggets are seeking a highly motivated and energetic professional to join the Ticket Sales leadership team as the Manager of Group Sales. The Manager of Group Sales is focused on leading, coaching and contributing to the overall ticket sales effort for the Denver Nuggets as well as the other Kroenke Sports and Entertainment teams. This is a management level position which encompasses collaborative departmental management of day-to-day productivity from a team of Account Executives. As a full-time member of the Nuggets Ticket Sales Department, this individual is responsible for focusing on recruiting, hiring and training a team of exceptional sales people, and is also responsible for contributing to the sale and execution of all ticket packages (group tickets, full season tickets and partial ticket packages) alongside Account Executives.

Essential Functions/Responsibilities

• Day-to-day leadership of an Account Executive team focused on selling group tickets as well as other Denver Nuggets Ticket Packages
• Track and execute against a business plan developed, in conjunction with the Director of Group Sales, to drive new group sales and maintain/grow current group ticket base
• Demonstrate a winning structure and culture-driven business plan to model coaching and managing a group of Account Executives
• Recruit, hire, and train the Denver Nuggets group sales team of Account Executives
• Teach, model, and reinforce sales process to staff on a consistent basis with a current and in-depth strategy to generate ticket sales
• Conducts ongoing coaching/development with each representative on a consistent basis to discuss personal updates, goal pacing, and training needs
• Assist in training and developing the Inside Sales teams for the Colorado Avalanche, Denver Nuggets, Colorado Rapids, and Colorado Mammoth
• Monitor attitude and effort-based goals (calls completed, meeting set, etc.)
• Coach team of Account Executives in reaching and exceeding their revenue and ticket goals
• Manage game day sales staff and fan experiences to ensure customer satisfaction
• Assist with numerous in-season and off-season sales events to drive group revenue
• Create and implement a comprehensive plan to identify group categories and prospects
• Maintain customer database and assist in facilitating communication of marketing efforts
• Cultivate working relationships and communication processes internally and externally with various Ball Arena departments including Basketball Operations, Box Office, Building Operations, Business Intelligence, Community Relations, Game Presentation, Marketing, Sponsorship and more, as well as food & beverage partners, sponsors, outside venues and vendors
• Adhere to management of department budget
• Provide and update reporting for Director of Group Ticket Sales and VP of Ticket Sales & Service through Archtics ticketing system and Microsoft CRM
• Other duties as assigned by the Director of Group Sales
  
  
  

This description is a summary only and describes the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Working Conditions & Physical Demands:

• Ability to work a varied schedule including evenings, weekends and holidays.
  
  
  

Qualifications:

• Minimum
• Bachelor’s degree or equivalent combination of education and experience required.
• Experience leading sales training for ticket sales staff
• Ability to acquire or produce and maintain a valid driver’s license and meet company vehicle driving standards.
• Applicants must meet minimum qualifications at the time of hire.
• Preferred
• Certification or additional degree
• Minimum 3+ years professional experience within sports ticket sales preferred.
  

Competencies/Knowledge, Skills & Abilities:

• Hardworking, passion for the sports industry, positive attitude, open to learning and leadership characteristics.
• Demonstrate ability in customer service.
• Excellent verbal and written communication skills.
• Strong teaching, motivation, people management and development skills.
• Knowledge of organizational policies and procedures.
• Knowledge of fiscal management.
• Ability to work under pressure, meet deadlines, and multi-task.
• Basic knowledge of computer applications including Microsoft Office, ticketing software (Ticketmaster preferred) & Microsoft CRM.
  
  
  

Compensation

• Base Salary Range: $60,000 - $75,000 Annually
• Eligible for commission plan
  
  
  

Benefits Include

• Health Insurance (Medical, Dental, Vision)
• 12 Paid Company Holidays
• Health Insurance (Medical, Dental, Vision)
• Paid Time Off (PTO)
• Life Insurance
• Short and Long-term Disability
• Health Savings Account (HSA)
• Flexible Spending plans (FSAs)
• 401K plan/Employer Match
  
  
  

Equal Employment Opportunity

Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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